Technical data

Managing the Queue Manager and Queue Database
13.11 Solving Queue Manager Problems
2. Reassign the logical name QMAN$MASTER on the affected systems and
correct the definition in the startup procedure where the logical name is
defined (usually SYLOGICALS.COM).
3. Enter STOP/QUEUE/MANAGER/CLUSTER on an unaffected node to stop
the valid queue manager.
4. Enter START/QUEUE/MANAGER on any node and verify that the queuing
system is working properly.
13.12 Reporting a Queuing System Problem to Compaq
If you encounter problems with the queuing system that you need to report
to a Compaq support representative, provide the information in the following
table. This information will help Compaq support representatives diagnose your
problem. Please provide as much of the information as possible.
Information Description
Summary of the problem Include the following information:
• The environment in which the problem occurred. For example,
does the problem occur only on certain nodes, from certain user
accounts, or when using certain layered products?
• How this problem affects your operations. What site operations are
being affected (for example, printing checks or submitting crucial
batch jobs)? How often does the problem occur (for example, one
printout per month, several printouts per day)?
• What events occurred on the system between the time the queuing
system operated correctly and the time the problem appeared.
• Any workarounds you are currently using.
Steps for reproducing the
problem
Specify the exact steps and include a list of any special hardware or
software required to reproduce the problem.
Configuration information For example:
• Is the configuration an OpenVMS Cluster system, and does it have
multiple system disks?
• Do you intend the queue database to be located in the default
location (SYS$COMMON:[SYSEXE])? Do you intend the master file
to be included in a different location than the queue and journal
files?
Output from the SHOW
QUEUE/MANAGERS/FULL
command
Use SYSMAN to enter the command on all nodes, as follows:
$ RUN SYS$SYSTEM:SYSMAN
SYSMAN> SET ENVIRONMENT/CLUSTER
SYSMAN> DO/OUTPUT SHOW QUEUE/MANAGERS/FULL
SYSMAN> EXIT
$ TYPE SYSMAN.LIS
Type the output file SYSMAN.LIS to verify that the output for all nodes
match.
Location of the queue and
journal files
If possible, find out the most recent value that was specified in the
dirspec parameter of the START/QUEUE/MANAGER command
(to specify the location of the queue and journal files). If none was
specified, the default is SYS$COMMON:[SYSEXE].
13–22 Managing the Queue Manager and Queue Database