Technical data

Managing the Queue Manager and Queue Database
13.11 Solving Queue Manager Problems
13.11 Solving Queue Manager Problems
Use the following sections to help solve queue manager problems:
Topic For More Information
Avoiding common problems: a troubleshooting checklist Section 13.11.1
If the queue manager does not start Section 13.11.2
If the queuing system stops or the queue manager does not run on
specific nodes
Section 13.11.3
If the queue manager becomes unavailable Section 13.11.4
If the queuing system does not work on a specific OpenVMS
Cluster node
Section 13.11.5
If you see inconsistent queuing behavior on different OpenVMS
Cluster nodes
Section 13.11.6
Reporting a queuing system problem to Compaq support
representatives
Section 13.12
13.11.1 Avoiding Common Problems: A Troubleshooting Checklist
To avoid the most common queuing system problems, make sure you have met
the following requirements:
Requirement For More Information
QMAN$MASTER is identically defined on all nodes in the cluster. Section 13.3
The queue database is in the specified location. Section 13.3
The queue database disk is mounted and available. Section 13.3
The node list specified with the /ON qualifier contains a sufficient
number of nodes. If you specify a node list, Compaq recommends
that you include an asterisk (*) at the end of the node list.
Section 13.11.4
The system address parameters SCSNODE and SCSSYSTEMID
match the DECnet for OpenVMS node name and node ID.
Section 13.11.5
13.11.2 If the Queue Manager Does Not Start
If the queue manager does not start when you enter the
START/QUEUE/MANAGER command, the system displays the following
message:
%JBC-E-QMANNOTSTARTED, queue manager could not be started
13.11.2.1 Investigating the Problem
Search the operator log file SYS$MANAGER:OPERATOR.LOG (or look on the
operator console) for messages from the queue manager and job controller for
information about the problem, as follows:
$ SEARCH SYS$MANAGER:OPERATOR.LOG/WINDOW=5 QUEUE_MANAGE,
JOB_CONTROL,BATCH_MANAGE
Use the information provided with these messages to further investigate the
problem, making sure you have met the requirements listed in Section 13.11.1.
13–16 Managing the Queue Manager and Queue Database