Technical data

To avoid: From the Internet Explorer Tools menu, select Internet Options>Connections tab>LAN
Settings.
Display problems within the OSM Service Connection interface
Disks and PMF CRUs show up outside of the group they are supposed to be inside of because the
display font is set incorrectly.
To avoid: Go to Start>Settings>Control Panel>Display, click the Settings tab, and then click
Advanced. Change the Display Font Size to Small Fonts. Click OK to close both the Advanced
window and the Display Control Panel. Reboot your PC.
You should also make sure you have the latest video drivers installed on your PC
“ActiveX errors” in Internet Explorer
Internet Explorer 6.0 is required for OSM. ActiveX error messages indicate that you are using an
older version of Internet Explorer. Version 6.0 can be installed from the HP NonStop System Console
Installer DVD.
OSM Low-Level Link Problems
OSM Low-Level Link not installed
The OSM Low-Level Link is installed from the OSM or Master installers on the HP NonStop System
Console Installer DVD only when you choose the “dedicated service LAN” option during the
installation.
To recover: If you do not have a start menu shortcut for the Low-Level Link (Start > All Programs >
HP OSM > OSM Low-Level Link), insert the NSC Installer DVD and re-install OSM, choosing the
“dedicated service LAN” option. See the hardware installation manual for your NonStop NS-series
server or NonStop BladeSystem for information on connecting your system console and servers
using a dedicated service LAN.
OSM Event Viewer Problems
Cannot establish Event Viewer session with a system
$ZOEV may not be running on the server. Start it by using:
scf start process $zzkrn.#osm-oev
Saved events are not the ones you intended to save
When you save a page of events (returned by the Event Viewer) after using the Next button, the
events that are saved may not be the ones you intended (because of an Internet Explorer preference
setting).
To avoid: Do one of the following for either a one-time or permanent fix:
• One-time fix: In the Save As dialog box, change the file type from “Web Page, complete” to
“Web Page, HTML only.”
• Permanent fix: Select Internet Options from the Tools menu. Click Settings (under “Temporary
Internet files” and set “Check for newer versions of stored pages” to Automatically.
OSM Low-Level Link Problems 75