System information

Troubleshooting 17-19
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Karen Williams Saved by: JAbercrombie Saved date: 05/24/99 1:53 PM
Part Number: 103542-001 File name: Ch17.doc
Solving Modem Problems Continued
Problem Possible Cause Solution
Characters are
garbled/transfer
rates are slow
(continued).
The error
correction feature
of your modem
software is
interfering.
Disable error correction
(&K0) and data compression
(&M0) using AT commands.
NOTE: To access AT
commands and instructions
for using them, select
StartÅCompaq Information
CenterÅ
Modem Commands.
Modem loses
connection.
Call Waiting may
be interfering with
the connection.
Disable Call Waiting before
dialing.
For information about
disabling Call Waiting,
consult your operating
system documentation.
To obtain the disable call
waiting code for your dialing
area, consult your local
telephone service provider.
Another device on
your telephone line
may be causing
interference.
Hang up an extension
telephone and disconnect
any other devices that may
be using the same telephone
line, then redial.
Hibernation was
initiated; the
computer reached
a low-battery or
critical low-battery
condition.
1. Restore power,
if necessary.
2. Slide the power switch to
exit Hibernation,
if necessary.
3. Restart the
communications
software application.
Your service
provider may have
an inactivity
timeout.
Ask your service provider if
idle time on the line
terminates the connection.