System information

Troubleshooting 17-17
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Karen Williams Saved by: JAbercrombie Saved date: 05/24/99 1:53 PM
Part Number: 103542-001 File name: Ch17.doc
Solving Modem Problems Continued
Problem Possible Cause Solution
Clicking sound, and
modem does not
connect.
The modem is
connected to a
digital line.
NOTE: The
EXCESS LINE
CURRENT
SENSED message
does not display if
the current is
under 100 mA.
Connect the modem to a
standard analog telephone
line, then reestablish the
connection.
Modem does not
connect.
The error
correction feature
of your modem
software is
interfering.
Disable error correction
(&K0) and data compression
(&M0) using AT commands.
NOTE: To access AT
commands and instructions
for using them, select
StartÅCompaq Information
CenterÅ Modem Commands.
Modem does
not connect at
highest speed.
Line conditions in
your area or in the
area you are
calling may not
support the highest
connect speeds.
Have your telephone line
checked by your local
telephone service provider.
Try dialing an alternate
telephone number for the
service you are using.
Another device on
your telephone line
may be causing
interference.
Hang up an extension
telephone and disconnect
any other devices that may
be using the same telephone
line, then redial.
The telephone
line does not
support 56K
implementation.
The 56K protocol requires
that the telephone line
contain no more than one
analog-to-digital conversion.
Try connecting from an
alternate site.
Continued