System information

17-14 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Karen Williams Saved by: JAbercrombie Saved date: 05/24/99 1:53 PM
Part Number: 103542-001 File name: Ch17.doc
Solving LAN Connection Problems
Solving LAN Connection Problems
Problem Possible Cause Solution
Cannot restore LAN
connection after
selecting Yes in the
LAN-On Battery
Alert popup window.
The computer is
running on battery
power.
Connect the computer to
external power.
Connection speed
seems slow,
although computer
is connected to a
100BaseTX
network.
A 10/100 network
switch or hub may
be forced to
10 Mbps.
In Windows 95 or
Windows 98 select
StartÅSettingsÅControl
PanelÅNetworkÅAdvanced
tab, then disable Auto Polarity.
In Windows NT 4.0 select
StartÅSettingsÅControl
PanelÅNetworkÅAdapters
tab, then disable Auto Polarity.
Solving Memory Problems
Solving Memory Problems
Problem Possible Cause Solution
Memory count
during Power-On
Self-Test (POST) is
incorrect.
Memory expansion
board is installed
incorrectly.
Remove, then reinstall
memory expansion board as
instructed in Chapter 13.
Computer beeps*
4 times when turned
on, power/suspend
light is on, but
screen is blank.
Memory expansion
board is installed
incorrectly.
Memory expansion
board or memory
circuitry has failed.
Remove, then reinstall
memory expansion board as
instructed in Chapter 13.
Contact your Compaq
authorized service provider.
Hibernation does
not work normally
after increasing
RAM with a memory
expansion board.
The hard drive
does not have
enough space for
the larger
hibernation file.
Refer to “Managing Random
Access Memory (RAM)” in
Chapter 13.
*In Windows 98 the term alarm replaces the term beep.