System information

Troubleshooting 17-13
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Karen Williams Saved by: JAbercrombie Saved date: 05/24/99 1:53 PM
Part Number: 103542-001 File name: Ch17.doc
Solving Keyboard and Pointing Device
Problems
Solving Keyboard Problems
Problem Possible Cause Solution
Some keys type
numbers instead of
letters and num lock
light is on.
The embedded
numeric keypad
is enabled.
Toggle Fn+Num Lk to
disable the embedded
numeric keypad.
Embedded numeric
keypad does not work.
The embedded
numeric keypad
is not enabled.
Toggle Fn+Num Lk to enable
the embedded numeric
keypad.
Hotkeys do not work on
external keyboard.
Hotkeys
commands are
implemented
differently on an
external
keyboard.
To enter a hotkeys
command on an external
keyboard, rapidly press the
Scroll Lock key twice, then
immediately press the
second key only of the
hotkeys combination.
NOTE: The Fn+F6 hotkeys
cannot be used on an
external keyboard
connected by USB.
Keyboard and pointing
device are locked.
QuickLock is
initiated.
To exit QuickLock, enter the
power-on password.
External mouse does
not work.
The external
mouse is not
Microsoft-
compatible.
In Computer Setup, select
AdvancedÅDevice
Options, then select the
Disable Multiple Pointing
Devices checkbox.
A keyboard connected
through the USB
connector does not
work unless the
operating system is
loaded.
USB legacy
support is
disabled.
To enable USB legacy
support in Computer
Setup, select Advanced
menuÅDevice Options,
then enable USB legacy
support.