System information

17-12 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Karen Williams Saved by: JAbercrombie Saved date: 05/24/99 1:53 PM
Part Number: 103542-001 File name: Ch17.doc
Solving Infrared Problems Continued
Problem Possible Cause Solution
Cannot link with
another
infrared-equipped
computer or device
(continued).
A physical
condition exists
that affects the
connection.
Refer to “Data transmission
problem” in this table.
System does not
initiate Suspend
while infrared port is
enabled.
The system
cannot initiate
Suspend while
Infrared Monitor
search is enabled.
To disable Infrared Monitor
search, select StartÅ
SettingsÅControl PanelÅ
InfraredÅOptions tab, then
remove the check from the
Search for and Provide
Status for Devices in Range
checkbox.
Data transmission
problem.
Direct sunlight,
energy-saving
fluorescent light,
or flashing
incandescent light
is close to the
infrared
connections.
Remove the interfering
light source(s).
Move the infrared ports closer
together.
Select a slower fixed baud
rate for both devices.*
Interference from
other
infrared-equipped
devices.
Keep infrared-equipped
remote control units, such as
wireless headphones, pointed
away from the infrared
connection.
Dirty infrared lens. Clean the lens with a lint-free
cloth.
Distance. Move the infrared ports closer
together. They should be no
more than 3 feet (1 meter)
apart.
Movement. Do not move either unit
during data transmission.
Orientation. Adjust the infrared ports so
that they point within 15
degrees of each other.
Physical
obstruction.
Remove any objects between
the two infrared ports that
could be interfering with the
line-of-sight data
transmission.
*For instructions, refer to your infrared communications software
documentation.