System information

Troubleshooting 17-11
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Karen Williams Saved by: JAbercrombie Saved date: 05/24/99 1:53 PM
Part Number: 103542-001 File name: Ch17.doc
Solving Infrared Problems
Solving Infrared Problems
Problem Possible Cause Solution
Cannot link with
another
infrared-equipped
computer or device.
Computer is
running
Windows NT 4.0.
Appropriate
software is not
running on both
devices.
Windows NT 4.0 does not
support infrared
communication.
Install the appropriate software
on the second device and start
the program on both devices.
Infrared port on
computer is
disabled.
To enable the infrared port,
Select StartÅSettingsÅ
Control PanelÅInfrared.
Infrared Monitor
search is disabled.
To enable Infrared Monitor
search:
1. Select the Infrared icon in
the taskbarÅOptions tab.
2. Select the Search For
and Provide Status for
Devices in Range
checkbox.
Target device is
not
IrDA-compliant.
Check documentation of
target device and make
recommended changes.
Interrupt request
(IRQ) conflict.
Check IRQ assignments for
conflicts, then reassign if
necessary.
For IRQ port information,
refer to
■ “Configuring the Infrared
Port” in Chapter 12.
■ “Port and COM Port
Settings” in Appendix D.
Baud rate, # bits,
stop byte, or parity
conflict.
Select the same baud rate,
# bits, stop byte, and parity
setting for both devices.*
*For instructions, refer to your infrared communications software
documentation.
Continued