System information

Troubleshooting 17-9
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Karen Williams Saved by: JAbercrombie Saved date: 05/24/99 1:53 PM
Part Number: 103542-001 File name: Ch17.doc
Solving CD-ROM Drive and DVD-ROM Drive Problems Continued
Problem Possible Cause Solution
System cannot
start up from a
CD-ROM.
A bootable
CD-ROM is not in
the CD-ROM drive.
Verify that a CD-ROM with
the necessary system files is
in the drive.
CD-ROM boot
ability is disabled.
Enable CD-ROM boot ability.
For instructions, refer to
“Disabling a Device” in
Chapter 7.
The system can
access, but not
start from, a
CD-ROM drive or
DVD-ROM drive in
an expansion base.
Insert the drive into the
computer.
System does not
initiate Suspend
(Standby) or
Hibernation while a
CD-ROM or
DVD-ROM is in the
system.
If the computer is
running
Windows 95 or
Windows NT 4.0,
the system cannot
initiate Suspend
(Standby) or
Hibernation while
auto insert
notification is
turned on.
Turn off auto insert
notification.
In Windows 98 or
Windows 95 select
StartÅSettingsÅControl
PanelÅSystemÅDevice
ManagerÅCD-ROM
Properties, then clear the
CD-ROM Auto Insert
Notification checkbox.
In Windows NT 4.0 select
StartÅSettingsÅControl
PanelÅPowerÅBattery
Conservation Settings tab,
then clear the CD-ROM Auto
Insert Notification checkbox.
Solving Diskette and SuperDisk LS-120 Drive Problems
Solving Diskette and SuperDisk LS-120 Drive Problems
Problem Possible Cause Solution
System does not
recognize a
diskette or
SuperDisk LS-120
drive.
The drive is not
seated properly.
The drive may
be damaged.
Remove, then reinsert
the drive.
To verify that the problem is
with the drive, try using
another removable drive in the
same bay.
Continued