System information

17-8 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Karen Williams Saved by: JAbercrombie Saved date: 05/24/99 1:53 PM
Part Number: 103542-001 File name: Ch17.doc
Solving CD-ROM and DVD-ROM Drive Problems
Solving CD-ROM Drive and DVD-ROM Drive Problems
Problem Possible Cause Solution
System does not
recognize a
CD-ROM drive or
DVD-ROM drive.
The drive is not
seated properly.
System software
does not support
the drive.
Remove, then reinsert the
drive.
Install drivers and/or a system
ROM upgrade as instructed in
the drive documentation.
The drive is
damaged.
To verify that the problem is
with the drive, try using
another drive in the same
bay.
The computer is
running a retail
version of
Windows 95,
Windows 98, or
Windows NT 4.0,
and the drive was
inserted while the
system was on or
in Suspend
(Standby) or
Hibernation.
1. Shut down the computer.
2. Reinsert the drive.
3. Turn on the computer.
NOTE: For information about
software that will enable you
to insert or remove these
drives without first shutting
down the computer, refer to
“Preparing to Insert or
Remove a MultiBay Drive” in
Chapter 6.
Computer does not
beep 3 times when
CD-ROM or DVD-
ROM drive is
inserted, but drive
is recognized.
The computer is off,
in Suspend
(Standby), or in
Hibernation.
The computer beeps to
indicate a successful insertion
or removal only when the
computer is on.
CD-ROM drive or
DVD-ROM drive
cannot read a
CD-ROM or
DVD-ROM.
The CD-ROM or
DVD-ROM is
upside down.
Turn over the CD-ROM or
DVD-ROM.
Continued