System information

Troubleshooting 17-7
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Karen Williams Saved by: JAbercrombie Saved date: 05/24/99 1:53 PM
Part Number: 103542-001 File name: Ch17.doc
Solving Drive Problems
Solving Hard Drive Problems
Solving Hard Drive Problems
Problem Possible Cause Solution
System does not
recognize a hard
drive.
The drive is not
seated properly.
Remove, then reinsert the
drive.
The drive
is damaged.
To verify that the problem is
with the drive, try using the
hard drive in another bay.
Run scandisk on the drive.
The drive was
inserted while the
system was on or
in Suspend
(Standby) or in
Hibernation.
Shut down the computer
before inserting or removing
a hard drive.
System cannot
start up from a
hard drive.
The drive does not
have the necessary
files to start up and
operate the
computer.
Start up from the hard drive
supplied with the computer or
install startup software on the
additional drive.
The system can
access, but not
start from, a hard
drive in an
expansion base.
Insert the drive into the
computer.
Hard drive cannot
be accessed.
DriveLock
protection is
enabled on the
drive.
Enter DriveLock User or
Master password or remove
DriveLock protection from the
drive.
For instructions, refer to
“Using DriveLock” in
Chapter 7.
DriveLock settings
cannot be
accessed in
Computer Setup.
The DriveLock
settings are
accessible only
when you enter
Computer Setup by
turning on (not
restarting) the
computer.
Turn the computer off, then
on, then press F10 when the
blinking cursor appears
upper-right on the screen.