System information

17-2 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Karen Williams Saved by: JAbercrombie Saved date: 05/24/99 1:53 PM
Part Number: 103542-001 File name: Ch17.doc
Quick Solutions Checklist
NOTE: To reset a locked system, press and hold the suspend button
while sliding the power switch.
■ Is adequate power available to the computer?
■ If the computer is connected to an electrical outlet
 Are all power cord, external AC Adapter, or optional
DC cable connections secure?
 Is the electrical outlet providing a standard
power supply?
■ If the computer is running on a battery pack, is the battery
pack in the computer fully charged?
■ Is the system turned on?
■ Is the computer positioned to allow adequate airflow around
the fan and vents?
■ Is the latest available system ROM installed?
NOTE: For instructions, refer to “Updating the System ROM” in
Chapter 16.
■ If the problem relates to an external device
■ Is the device securely connected to the appropriate
connector?
■ Is the device receiving reliable electrical power?
■ Is the device turned on?
■ Are all necessary device drivers installed and loaded?