Compaq Armada E700 Series of Personal Computers Reference Guide
Notice The information in this guide is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL. This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation.
CONTENTS preface USING THIS GUIDE chapter 1 GETTING STARTED Finding Assistance ...........................................................................1-1 Identifying Packing Box Contents ...................................................1-1 chapter 2 TAKING A LOOK AT THE COMPUTER Display Component..........................................................................2-1 Top Components ..............................................................................2-2 Left Side Components...........
Using the Embedded Numeric Keypad ........................................... 3-7 Toggling the Keypad On and Off................................................ 3-7 Operating the Keypad Keys as Standard Keys ........................... 3-7 Enabling the Keypad at Startup................................................... 3-8 chapter 4 INSERTING, R EMOVING, OR STORING A BATTERY PACK Selecting a Battery Pack Location................................................... 4-1 Inserting Multiple Battery Packs .....
chapter 6 USING DRIVES Caring for Drives..............................................................................6-1 Removing and Inserting the Primary Hard Drive ............................6-1 Removing the Primary Hard Drive..............................................6-2 Inserting the Primary Hard Drive ................................................6-3 Using a Drive in a MultiBay ............................................................6-4 Selecting a MultiBay Location .......................
Adjusting Volume............................................................................ 8-6 Adjusting System Volume........................................................... 8-6 Setting Device Volume ............................................................... 8-6 chapter 9 USING AN INTERNAL M ODEM Connecting the Modem Cable ......................................................... 9-1 Selecting Communication Software ................................................ 9-2 Configuring the Modem .....
chapter 13 EXPANDING M EMORY Managing Random Access Memory (RAM) .................................13-1 Inserting or Removing a Memory Expansion Board .....................13-2 chapter 14 INTELLIGENT M ANAGEABILITY Finding Intelligent Manageability Help.........................................14-1 Using Fault Management Alerts ....................................................14-2 Identifying a Fault Management Alert ......................................14-2 Setting Fault Management Alert Preferences...
Solving Drive Problems................................................................. 17-7 Solving Hard Drive Problems ................................................... 17-7 Solving CD-ROM and DVD-ROM Drive Problems ................ 17-8 Solving Diskette and SuperDisk LS-120 Drive Problems........ 17-9 Solving Infrared Problems........................................................... 17-11 Solving Keyboard and Pointing Device Problems ...................... 17-13 Solving LAN Connection Problems ......
preface U SING T HIS G UIDE Some or all of the following format conventions are used in this guide to distinguish elements of text: ■ Names of keys are shown in bold type as they appear on the keyboard, for example, Ctrl, Backspace, Tab. ■ Keys that you should press at the same time are represented by the key names and the plus (+) symbol, for example, Ctrl+Alt+Delete. ■ Commands are presented in lowercase, bold type as shown here: install or a:\install.
chapter 1 G ETTING S TARTED Finding Assistance ■ For setup instructions, refer to the setup poster included with the computer. ■ To access the online quick reference guide for the computer ■ Select the Armada Quick Reference icon on the desktop or ■ ■ ■ Select StartÅCompaq Information CenterÅArmada Quick Reference. To access additional information about the computer ■ Select StartÅCompaq Information Center. ■ Go to the Compaq Internet site at http://www.compaq.com.
Identifying Hardware Components Component Function 1 Computer 2 Hard drive (inserted in Compaq Armada E700 Personal Computer. 3 Battery pack (inserted in Primary battery pack. computer hard drive bay) computer battery bay) Primary hard drive when used in hard drive bay. Can also be used, with an adapter, in the Dual MultiBay. NOTE: The battery pack can be charged and used as shipped, but battery charge displays will not be accurate until the battery pack is calibrated.
Identifying Hardware Components Continued Component 4 Weight savers (2) Function ■ Protect an empty MultiBay. ■ Can replace a MultiBay device to reduce computer weight. 5 Power cord NOTE: A weight saver can be inserted or removed while the computer is on, off, in Hibernation, or in Suspend.* ■ Internal adapter models: connects computer to AC electrical outlet.
! WARNING: To reduce the risk of personal injury, electric shock, fire, or damage to the equipment: ■ Do not disable the power cord grounding plug. The grounding plug is an important safety feature. ■ Plug the equipment into a grounded (earthed) electrical outlet that is easily accessible at all times. ■ Disconnect power from the equipment by unplugging the power cord from the electrical outlet. ■ Do not place anything on power cords or cables.
chapter 2 T AKING A L OOK AT THE C OMPUTER Display Component Display Component Component 1 Display release latch Function Opens the computer. Taking a Look at the Computer 2-1 COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED Writer: Karen Williams Saved by: Karen Williams Saved date: 04/19/99 11:11 AM Pages: 8 Words: 946 Template: c:\template\ref\ref.dot Part Number: 103542-001 File name: Ch02.
Top Components Top Components Component 1 Num lock light 2 Scroll lock light 3 Caps lock light 4 Display switch 5 Vents 6 Pointing stick 7 Windows application key 8 Stereo speakers (2) Function On: Num lock is on and the embedded numeric keypad is enabled. On: Scroll lock is on. On: Caps lock is on. Turns off the computer display if the computer is closed while on. Allow airflow to cool internal components. Moves the pointer. Displays shortcut menu for item beneath pointer. Produce stereo sound.
Top Components Continued Component 9 Left and right pointing-stick buttons (pointingstick models only) : Scroll pointing-stick button (pointingstick models only) ; MultiBay light < Hard drive light = Power/suspend light Function Function like the left and right buttons on an external mouse. Can be set to scroll, magnify, or function like the scroll button on an external mouse. On: A drive in a MultiBay is being accessed. On: The primary hard drive is being accessed. On: Power is turned on.
Left Side Components Left Side Components Component 1 Fan 2 Video-out jack 3 Hard drive bay 4 Left acoustic port 5 Security cable slot 6 Microphone Function Provides airflow to cool internal components. Connects a television, VCR, camcorder, overhead projector, or video capture card. NOTE: The connection requires the use of the video-out adapter included with the computer and an optional video cable. Holds primary hard drive. Enhances bass sound. Attaches an optional security cable to the computer.
Right Side Components Right Side Components Component 1 Right acoustic port 2 RJ-45 jack (network models only) 3 RJ-11 jack (internal modem models only) 4 PC Card slots (2) 5 PC Card eject buttons (2) Function Enhances bass sound. Connects the network cable. NOTE: A network cable is included with network models. Connects the modem cable to an internal modem. NOTE: A modem cable is included with internal modem models. Support 32-bit (CardBus) and 16-bit PC Cards.
Front Panel Components Front Components Component 1 Microphone jack 2 Stereo line-in jack 3 Stereo speaker/headphone jack 4 Battery bay 5 Top MultiBay* 6 Bottom MultiBay* Function Connects a single sound channel microphone. Connects a CD player, tuner, or tape deck. Connects stereo speakers, headphones, headset, or television audio. Holds the primary battery pack. Supports a12.7-mm Armada drive other than a diskette drive. Supports a 12.7-mm Armada drive or a MultiBay battery pack.
Rear Panel Components Rear Panel Components Component 1 Infrared port 2 USB connector 3 Serial connector 4 Vents 5 Parallel connector 6 Docking connector 7 Keyboard/mouse connector 8 External monitor connector 9 DC power jack Function Links another IrDA-compliant device for wireless communication. Connects USB devices. Connects a serial device. Allow airflow to cool internal components. Connects a parallel device. Connects the computer to a docking base.
Bottom Components Bottom Components Component 1 Tilt feet latches (2) 2 Tilt feet (2) 3 Memory expansion compartment cover 4 Hard drive release latch 5 Battery release latch 6 Docking restraint latch recess 7 Front MultiBay release latch 8 Rear MultiBay release latch 9 Serial number Function Release tilt feet. Note: To close tilt feet, press the feet against the bottom of the computer. Tilt the computer.
chapter 3 U SING THE K EYBOARD Using the Pointing Device The pointing stick (pointing-stick models) and the touchpad (touchpad models) function with any software that supports a Microsoft-compatible mouse. NOTE: For software that does not support a Microsoft-compatible mouse, open Computer Setup, select AdvancedÅDevice Options, then select the Disable Multiple Pointing Devices checkbox.
Identifying Keyboard Components (Touchpad Models) 1 Touchpad 2 Left touchpad button 3 Right touchpad button Navigating with the Pointing Device Pointing Device Procedures Task Procedure Move the pointer. Pointing stick: Directionally press the pointing stick. Touchpad: Move your finger directionally across the touchpad surface. Increase or decrease Pointing stick: Increase or decrease the pointer speed as you move pressure on the pointing stick. the pointer.
Pointing Device Procedures Continued Task Procedure Highlight an item.* Position the pointer at the item to be highlighted. Quickly tap the pointing stick or touchpad once, then hold down on the pointing stick or touchpad as you move the pointer over the item. Select text or an object.* Position the pointer over the highlighted text or object, then quickly tap the pointing stick or touchpad once. Activate a selection.
Using Hotkeys 1 Hotkeys are preset combinations of the Fn key plus a second key that access or execute frequently used system functions. The icons on the function keys F1-F10 represent these functions. ■ To use hotkeys on an external keyboard, which does not have an Fn key, press the Scroll Lock key twice, then the second key only of the hotkeys combination. For example, to use the Fn+F10 hotkeys, press Scroll Lock+Scroll Lock+F10.
Switching the Display and Image In Windows 95 or Windows NT 4.0 toggle Fn+F4 to switch the image among the computer display, an external display, and simultaneous display. The external display can be connected through the external monitor connector or the video-out jack. In Windows 98 toggle Fn+F4 to switch the image between the computer display and an external display that is connected through the external monitor connector.
Setting a Power Conservation Level In Windows 98 press Fn+F7 to open the Power Schemes window. In Windows 95 or Windows NT 4.0 press Fn+F7 to open the Battery Conservation Settings window. ■ To select a preset battery conservation level, choose among ■ High—Maximizes running time from a single charge. ■ Medium—Balances system performance with running time. ■ None (Drain)—Runs the computer at full power. ■ For information about the Custom level, refer to “Using Power Preferences” in Chapter 5.
Using the Embedded Numeric Keypad Toggling the Keypad On and Off ■ 1 To convert the embedded numeric keypad section of the keyboard to a keypad, press Fn+Num Lk 2. When the embedded numeric keypad is enabled, the characters upper-right on the keypad keys are active and the num lock light is on. 3 ■ To disable the embedded numeric keypad, press Fn+Num Lk. ■ The embedded numeric keypad cannot be enabled while an optional external keyboard or numeric keypad is connected to the computer.
Enabling the Keypad at Startup ■ To set the computer to start up with the embedded numeric keypad enabled— 1. Turn on or restart the computer, then press F10 when the blinking cursor appears upper-right on the screen. ■ To change the language, press F2. ■ For navigation instructions, press F1. 2. Select AdvancedÅDevice Options, then press Enter. 3. Toggle on the Num Lock State at Boot field, then press F10. 4.
chapter 4 I NSERTING , R EMOVING , OR S TORING A B ATTERY P ACK Selecting a Battery Pack Location ! WARNING: To reduce the risk of personal injury or damage to the battery pack, do not crush, puncture, or incinerate the battery pack or short the metal contacts. Do not attempt to open or service the battery pack. The following battery packs can be used in the computer only in the indicated locations.
Inserting Multiple Battery Packs The computer supports up to two battery packs, one in the battery bay and one in a MultiBay. A drive can be inserted in the top MultiBay while a MultiBay battery pack is in the bottom MultiBay. Multiple battery packs in the system charge and discharge by location in a preset sequence.
Replacing the Primary Battery Pack CAUTION: To prevent loss of work while replacing a battery pack that is the only power source available to the system: Initiate Suspend (Standby) before removing the discharged battery pack. ■ Insert the replacement battery pack within 5 minutes after removing the discharged battery pack. ■ 1.
Inserting or Removing a MultiBay Battery Pack CAUTION: To prevent loss of work while replacing a battery pack that is the only power source available to the system: ■ Initiate Suspend (Standby) before removing the discharged battery pack. ■ Insert the replacement battery pack within 5 minutes after removing the discharged battery pack. 1.
Inserting or Removing a Dual-MultiBay Battery Pack Inserting a Dual-MultiBay Battery Pack into the Dual MultiBay CAUTION: To prevent loss of work while replacing a battery pack that is the only power source available to the system: ■ Initiate Suspend (Standby) before removing the discharged battery pack. ■ Insert the replacement battery pack within 5 minutes after removing the discharged battery pack. 1. Rotate the flap onto the top of the battery pack and snap the flap into place . 1 2.
Removing a Dual-MultiBay Battery Pack from the Dual MultiBay CAUTION: To prevent loss of work while replacing a battery pack that is the only power source available to the system: ■ Initiate Suspend (Standby) before removing the discharged battery pack. ■ Insert the replacement battery pack within 5 minutes after removing the discharged battery pack. 1.
chapter 5 M ANAGING P OWER Selecting a Power Source Selecting a Power Source Task Work within installed applications. Power Source ■ Charged battery pack in the computer or ■ External power supplied through one of the following: ■ Power cord or optional DC cable ■ Optional docking base ■ Optional Automobile Power Adapter/Charger ■ Optional Charge or calibrate a battery pack in the computer.
Beginning, Leaving, or Resuming Your Work You can conserve power and reduce startup time by using Suspend (Standby) or Hibernation. ■ Suspend, called Standby in Windows 98, is an energy-saving feature that reduces power to system components that are not being used. When the computer is in Suspend (Standby), your work is saved in random access memory (RAM) and the screen is cleared.
Beginning, Leaving, or Resuming Your Work Continued Task Initiate Suspend.* Procedure Result ■ Press suspend Power/suspend* light blinks. button.** System beeps twice. or Screen clears. ■ In Windows 95, select Suspend on the Start menu ■ In Windows 98, select Stand by on the Shutdown menu. Exit Suspend.* ■ Press suspend Power/suspend* light turns on. button.** System beeps once. or Your work returns to the screen. ■ Slide power switch. Initiate Press Fn + suspend Hibernation. button.
Managing Low-Battery Conditions Identifying Low-Battery Conditions ■ When a battery pack that is the only source of power available to the computer reaches a low-battery condition ■ The system beeps 5 times. ■ The battery light blinks. 1 ■ If the low-battery condition is not resolved, the computer will enter a critical low-battery condition.
Resolving Low-Battery Conditions ■ If external power is available, do one of the following— ■ Connect the computer to an electrical outlet with the power cord or an optional DC cable. ■ Dock the computer in a docking base that is connected to external power. ■ Plug an optional Automobile Power Adapter/Charger into the DC power jack on the computer and into a vehicle cigarette lighter receptacle.
Charging a Battery Pack A battery pack inserted into the computer battery bay, the computer MultiBay, or an optional Battery Charger or docking base charges whenever external power is available. NOTE: Charging may be delayed if a battery pack is new, has not been used for 2 weeks or more, or is much warmer or cooler than a comfortable room temperature.
Monitoring the Charge in a Battery Pack NOTE: The references in Windows 98 battery charge displays to a “standard APM battery pack” apply to all battery packs that can be used in the computer. Using the Battery Charge Level Lights The battery quick check feature enables you to monitor the charge in a battery pack when the battery pack is not in the computer. ■ To display the percent of a full charge remaining in a battery pack, press the button on the battery pack.
Using the Battery Meter or Power Meter Icon The battery meter icon, called the power meter icon in Windows 98, changes shape to indicate whether the computer is running on external power or on a full, half-full, or nearly discharged battery pack. To display the battery meter icon in the taskbar ■ In Windows 95 select StartÅSettingsÅControl PanelÅPowerÅPower tab, then select the Show Battery Meter on the Taskbar checkbox.
Using the Power or Power Meter Tab The power tab available in Windows 95 is similar to the power meter tab available in Windows 98. ■ To access the power or the power meter tab ■ In Windows 95 select StartÅSettingsÅControl PanelÅ PowerÅPower tab. In Windows 98 select StartÅSettingsÅControl PanelÅ Power ManagementÅPower Meter tab. To view the combined percent of total power remaining in all battery packs in the system, clear the Show the Status of All Batteries checkbox.
Calibrating a Battery Pack Calibration increases the accuracy of all battery charge displays. The calibration utility supports all battery packs that can be used in the computer. Use the calibration utility both to check the calibration of a battery pack and to calibrate or recalibrate a battery pack. ■ A battery pack cannot be calibrated unless the utility reports that it needs calibration. ■ A new battery pack can be charged, then used to run the computer before the battery pack is calibrated.
Checking or Running a Calibration 1. To check the calibration of a battery pack—Insert the battery pack into the computer battery bay or a computer or optional docking base MultiBay. To check the calibration of a battery pack in a docking base MultiBay, the computer must be docked and the base must be connected to external power. To calibrate a battery pack—Insert the battery pack into the computer battery bay or MultiBay.
Setting Power Preferences You can increase, decrease, and allocate the power used by the computer by setting power preferences. ■ Increasing power increases performance, while decreasing power conserves energy and extends battery operating time. ■ By decreasing power to unused components and functions, you can allocate more power to the components and functions you are currently using. Many power preferences are timeout settings.
Setting Power Preferences in Windows 95 Setting Power Preferences in Windows 95 Preference Procedure from Control Panel Select a preset battery conservation level that applies whenever the computer is running on battery power. Select PowerÅBattery Conservation Settings tab, then select a conservation level: NOTE: A battery conservation level can also be displayed and selected with the Fn+F7 hotkeys. ■ High—Provides maximum battery conservation.
Setting Power Preferences in Windows 95 Continued Preference Procedure from Control Panel Turn off power to an optional PC Card modem. Select PowerÅPC-Card Modems tab, then select the checkbox for Turn Off PC-Card Modems When Not in Use. Change location of Hibernation file. Select PowerÅHibernation tab, then select the new location from the Drive for Hibernation File drop-down list. Enable/Disable Hibernation. Select PowerÅHibernation tab, then select the On or Off radio button.
Setting Power Preferences in Windows NT 4.0 Setting Power Preferences in Windows NT 4.0 Preference Procedure from Control Panel Select a preset battery conservation level that applies whenever the computer is running on battery power. Select Compaq PowerÅBattery Conservation Settings tab, then select a conservation level: NOTE: A battery conservation level can also be displayed and selected with the Fn+F7 hotkeys. ■ High—Provides maximum battery conservation.
Setting Power Preferences in Windows NT 4.0 Continued Preference Procedure from Control Panel Enable/disable low-battery warning beeps. Select Compaq PowerÅBattery Conservation Settings tab, then select the On or Off radio button. Exit Suspend after a userselected timeout. Select Compaq PowerÅResume Timer tab. Select the Enabled checkbox, then select a date and time from the corresponding drop-down lists. Set Hibernation timeout.
Conserving Battery Power Battery Power Conservation Checklist ■ Exit modem applications and turn off local area network (LAN) connections when you are not using them. ■ Disconnect external equipment you are not using that is not connected to an external power source. ■ If you leave your work, initiate Suspend (Standby) or Hibernation or shut down the computer. ■ Remove PC Cards you are not using. ■ Use the Fn+F10 hotkeys to quickly raise and lower display brightness as you work.
Conserving Battery Power in Windows 98 ■ Select StartÅSettingsÅControl PanelÅPower ManagementÅPower Schemes tab, then create a power scheme that conserves battery power. ■ Select StartÅSettingsÅControl PanelÅPower ManagementÅBattery Conservation Settings. Then select a low screen brightness. ■ Select the infrared icon in the task barÅOptions tab, then clear the checkbox for Search for and Provide Status for Devices in Range.
chapter 6 U SING D RIVES Caring for Drives CAUTION: To prevent loss of work and damage to the computer or a drive: ■ If you are inserting or removing a hard drive, shut down the computer. Do not remove a hard drive while the computer is on or in Suspend (Standby) or Hibernation. To ensure that the computer is not in Hibernation, turn the computer on, then shut it down. ■ Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
Removing the Primary Hard Drive 1. Shut down the computer. 2. Tilt the computer up 1, then slide the hard drive release latch 2 toward the front of the computer while pulling on the center lower edge of the hard drive tray 3. 3. To remove the hard drive 1 from the hard drive tray 2, gently pull the drive connectors 3 through the opening in the rear of the tray, then lift the drive out of the tray 4.
Inserting the Primary Hard Drive 1. Shut down the computer. 2. To insert the hard drive 1 into the hard drive tray 2, tilt the hard drive, label side up, into the tray 3 while guiding the drive connectors 4 through the opening in the rear of the tray. 3. Slide the hard drive assembly (the hard drive in the hard drive tray) into the hard drive bay until it is seated 1. NOTE: When the hard drive in the hard drive bay is being accessed, the hard drive light 2 is on.
Using a Drive in a MultiBay Selecting a MultiBay Location The MultiBay supports up to two 12.7-mm drives 1, one each in the top and bottom MultiBay, or one 17-mm drive 2, which fills the Dual MultiBay. ■ A 12.7-mm diskette (floppy disk) drive can be used only in the bottom MultiBay. ■ Other 12.7-mm drives (excluding diskette drives but including Imation SuperDisk LS-120 drives) can be used in either the top or bottom MultiBay. ■ A 12.
Selecting a MultiBay Drive Adapter To Insert This Drive Into This MultiBay Use This Adapter 17-mm Armada hard drive Dual MultiBay Dual-MultiBay Hard Drive Adapter 12.7-mm Armada hard drive Top or bottom MultiBay 12.7-mm Armada MultiBay hard drive adapter Dual MultiBay Dual-MultiBay Hard Drive Adapter Top or bottom MultiBay* None 12.7-mm Armada drive other than a hard drive *Insert a diskette drive only into the bottom MultiBay.
Inserting a Hard Drive into a MultiBay Adapter 1. Push and hold the adapter slide tab 1. 2. Lower the drive, label side up, into the adapter 2, then slide the drive connectors on the drive toward the drive connectors in the adapter 3 until the connectors engage and the drive is seated. 3. Release the adapter slide tab. Inserting a Hard Drive into a Dual-MultiBay Hard Drive Adapter NOTE: A 17-mm hard drive is illustrated. The procedure is the same for a 12.7-mm hard drive. Inserting a 12.
Removing a Hard Drive from a MultiBay Adapter 1. Push and hold the adapter slide tab 1. 2. Gently disengage the drive connectors on the drive from the drive connectors in the adapter 2, then lift the drive out of the adapter 3. 3. Release the adapter slide tab. Removing a Hard Drive from a Dual-MultiBay Hard Drive Adapter NOTE: A 17-mm hard drive is illustrated. The procedure is the same for a 12.7-mm hard drive. Removing a 12.
Inserting or Removing a MultiBay Drive 1. Shut down the computer if ■ You are inserting or removing a hard drive. ■ The computer is running a retail version of Window 95, Windows 98, or Windows NT 4.0 without software enhancements from Compaq. 2. If the drive has a media tray, remove any media. 3. Insert or remove the drive or drive assembly (a drive inserted into an adapter).
■ To remove a drive or drive assembly—Tilt the computer up 1. Then, ■ If the drive is in the top MultiBay—Slide the rear MultiBay release latch 2 toward the front of the computer while pulling on the center lower edge of the drive or drive assembly. ■ If the drive is in the bottom MultiBay or the Dual MultiBay—Slide the front MultiBay release latch 3 toward the rear of the computer while pulling on the center lower edge of the drive or drive assembly 4.
Changing the Startup Sequence with MultiBoot When more than one drive is in the system, the computer selects the drive to start from by searching for, first, a bootable CD-ROM or DVD-ROM; second, a bootable diskette; and third, a bootable hard drive. NOTE: A bootable device or medium contains files needed by the computer to start up and operate properly. The computer can start from ■ Any bootable hard drive or bootable drive medium, such as a CD-ROM, DVD-ROM, or diskette, in the computer.
4. Toggle the Boot Order fields to the boot sequence you prefer. NOTE: The Boot Order field for the computer top MultiBay or the computer Dual MultiBay is MultiBay-1; the Boot Order field for the computer bottom MultiBay is MultiBay-2. 5. To save your preferences and exit Boot Options, press F10. 6. To confirm saving your changes, close Computer Setup, and restart the computer, select FileÆSave Changes and Exit, then press F10.
chapter 7 S ECURING THE C OMPUTER Security Features Quick Reference To Protect Against This Risk Use This Security Feature Unauthorized use of the computer Power-on password, with or without Quick Controls Unauthorized access to the Computer Setup utility Setup password Unauthorized access to the contents of a hard drive DriveLock Unauthorized use of a drive or port Device disabling Unauthorized access to the memory expansion compartment Memory security screw* Unauthorized removal of the compu
Setting Passwords and Quick Controls All passwords can be set, changed, or deleted in the Computer Setup utility. Some passwords can also be set, changed, or deleted by using the alternate procedures, some requiring the use of password symbols, described in the online Quick Reference Guide. All Quick Controls can be set in Computer Setup; most can also be set in an operating system window. The Computer Setup utility can be used even when your Windows operating system is not functioning or will not load.
Using a Power-On Password A power-on password ■ Prevents unauthorized use of the computer. Once set, it must be entered each time the computer is turned on or restored from Hibernation. ■ Enables you to use Quick Controls. ■ Can be up to 7 alphanumeric characters, is not case sensitive, and can be the same as any other 7-character password. Setting, Changing, or Deleting a Power-On Password 1. Turn on or restart the computer, then press F10 when the blinking cursor appears upper-right on the screen.
Using Quick Controls When a power-on password is set, the following Quick Controls are available: ■ QuickLock—Disables the keyboard and pointing device. ■ QuickLock on Suspend—Sets the computer to initiate QuickLock whenever the computer enters Suspend (Standby). ■ Lock keyboard and mouse at power-on—Sets the computer to initiate QuickLock each time the computer is turned on or restarted. ■ QuickBlank—Clears the screen whenever QuickLock initiates.
Using a Setup Password A setup password ■ Protects the configuration settings and system identification information in Computer Setup by preventing unauthorized access to the utility. Once set, it must be entered each time you access Computer Setup. ■ Can be up to 7 alphanumeric characters, is not case sensitive, and can be the same as any other 7-character password. Setting, Changing, or Deleting a Setup Password 1.
Using DriveLock CAUTION: If you forget both the DriveLock user password and the DriveLock master password, the protected hard drive is permanently unusable. IMPORTANT: To access the DriveLock settings in Computer Setup, you must open Computer Setup after shutting down, then turning on the computer. If you open Computer Setup from a Windows restart, DriveLock settings are not accessible. ■ ■ ■ ■ DriveLock prevents unauthorized access to the contents of a hard drive.
Protecting a Hard Drive with DriveLock CAUTION: If you forget both the DriveLock user password and the DriveLock master password, the protected hard drive is permanently unusable. CAUTION: To prevent damage to the computer and the hard drive and loss of work, shut down the computer before inserting or removing a hard drive. Do not insert or remove a hard drive while the computer is on, in Suspend (Standby), or in Hibernation.
Accessing a Protected Hard Drive 1. Ensure that the drive is inserted into the computer (not an optional docking base). 2. When prompted for a DriveLock password, type the user or master password, using the same keys you used to set the password, then press Enter. After 2 attempts to enter the password correctly, you must restart the computer to try again.
Disabling a Device To ensure limited use of the computer by another user, you can disable most drives and ports. ■ ■ In Windows 95 or Windows 98, devices and functions can be enabled or disabled from either Device Manager or Computer Setup, but Compaq recommends that you use Device Manager. ■ To access Device Manager, select StartÅSettingsÅControl PanelÅSystemÅDevice Manager.
Securing the Memory Expansion Compartment 1. Place the computer on a flat surface, bottom side up. 2. Replace a standard Torx T-8 screw securing the memory expansion cover with one of the two Torx T-10 memory security screws included with the computer. 1 2 Connecting an Optional Cable Lock 1 3 Loop the cable around a secure object, then insert the cable lock into the security cable slot and lock it with the cable lock key .
chapter 8 U SING A UDIO AND V IDEO F EATURES Using the Internal Microphone and Stereo Speakers 1 ■ The microphone supports audio input when the display is open or closed and has a standard sensitivity of -50 dB. ■ The two stereo speakers provide audio playback for multimedia applications. When the computer is docked in an optional expansion base, these speakers are disabled and system sound plays through the expansion base speakers.
Connecting an External Audio Device CAUTION: To prevent possible damage to an external device, do not plug a single-sound channel (monaural) connector into the stereo speaker/headphone jack or the stereo line-in jack.
Connecting a Device to the Stereo Speaker/Headphone Jack ! ■ ■ WARNING: To reduce the risk of personal injury, adjust the volume before putting on headphones or a headset. Use only a 3.5-mm stereo plug. For best sound quality, ■ Headphones should be 32 ohms. ■ External speakers should be at least 8 ohms. Connecting an external audio device to the stereo speaker/ headphone jack disables the computer stereo speakers.
Using the Video-Out Adapter To transmit video signals through the video-out jack, you need ■ The video-out adapter included with the computer and ■ A standard S-video cable or a standard composite video cable available from most television, VCR, or electronics retailers. To connect a video device to the video-out jack: 1. Plug the video-out adapter computer. 1 into the video-out jack 2 on the 2. Connect the adapter to the S-video or the composite cable.
Changing the Video Mode NOTE: Color television standard modes vary even within regions. However, NTSC is common in North America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and PAL-M, in Brazil. Other South and Central American regions may use NTSC, PAL, or PAL-M. To change the color television standard mode from NTSC (default): 1. Turn on or restart the computer, then press F10 when the blinking cursor appears upper-right on the screen. ■ To change the language, press F2.
Adjusting Volume Adjusting System Volume ■ Using volume buttons— ■ To decrease volume, press the smaller button. ■ To increase volume, press the larger button. ■ To mute or restore volume, press both buttons simultaneously. ■ Using the Fn+F5 hotkeys— ■ To raise or lower volume, press Fn+F5, then move the onscreen slide button or press a keyboard arrow key. ■ To mute or restore volume, press Fn+F5+M or press Fn+F5, then select or clear the Mute checkbox.
chapter 9 U SING AN I NTERNAL M ODEM Connecting the Modem Cable The internal modem must be connected to a standard (analog) telephone line. Immediately disconnect an accidental connection to a digital line, such as an office PBX line. 1. Plug either end of the modem cable the computer. 1 into the RJ-11 jack on NOTE: Only internal modem models include a modem cable and an RJ-11 jack. 2.
Selecting Communication Software You can operate the modem with preinstalled or optional software. To use preinstalled modem software, select StartÅPrograms. Then, ■ In Windows 95 select AccessoriesÅFaxÅCompose New Fax. ■ In Windows 98 or Windows NT 4.0 select RingCentral Fax. Configuring the Modem The settings you may be required to enter vary among communication software applications. As you enter these settings, the following information may be helpful.
■ ■ ■ ■ ■ ■ Fax class—Select 1. Parity—Select NONE. Word length—Select 8. Stop bits—Select 1. Hardware flow control—Select RTS/CTS. Speed—Select the highest transmission speed or baud rate. ■ The maximum connection speed is determined by the speed of the slowest modem on the connection. The internal modem negotiates the fastest speed possible with the remote modem. ■ The internal modem supports Standard analog modem communication protocols (for speeds up to 33.6 Kbps). ■ ITU-compatible x2 V.
Reinstalling Modem Software All software for the internal modem and the WorldPort country configuration utility is preinstalled. If it becomes necessary to reinstall this software, instructions (in readme.txt files) are in the desktop Programs folder and installation files are on the hard drive. NOTE: Although alternate procedures are provided to enable you to reinstall modem software under the widest possible range of conditions, Compaq recommends that you use the Setup.exe procedures whenever possible.
Using the Modem The internal modem ■ Does support all operations described in most communication software documentation. ■ Does not support the modem pass-through connection available on some optional docking bases. If you are using a fax application, the following supplementary information may be helpful: ■ Fax speed—Fax communication software enables the modem to send and receive faxes at 14,400 bps.
Using the Modem While Traveling Internationally Using a Country-Specific Modem Adapter ■ ■ Telephone jacks vary by country. ■ The modem cable included with the computer plugs directly into an RJ-11 telephone jack. ■ To plug the modem cable into a different type of telephone jack, you must use a country-specific modem cable adapter. ■ To obtain the country-specific adapter(s) required for your itinerary, refer to Appendix A to contact a Compaqauthorized dealer, reseller or service provider.
Selecting a Country-Specific Modem Configuration To configure the modem for use in a specific country, select StartÅProgramsÅCompaq ModemÅWorldPort, then select the country. Travel Connection Checklist If you experience connection problems while using the modem outside your home country, the following suggestions may help. ■ Check the telephone line type—The modem requires an analog, not a digital, telephone line.
chapter 10 C ONNECTING TO A L OCAL A REA N ETWORK (LAN) A network computer model ■ Has an RJ-45 jack on the right side and includes a network cable. ■ Supports network speeds up to ■ ■ 10 Mbps when connected to a 10BaseTX network. ■ 100 Mbps when connected to a 100BaseTX network. Can be connected to a LAN whether or not the internal modem is connected to a telephone line. IMPORTANT: Consult with your information services department before loading a network driver or changing a network setting.
Connecting the Network Cable ! WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a telephone cable into the RJ-45 jack. 1. Plug either end of the network cable into the RJ-45 jack 1. 2. Plug the other end of the cable to the Ethernet network jack 2. Turning a LAN Connection On and Off ■ To conserve power, you can turn a LAN connection off and on as you work. To turn off a LAN connection— 1. Log off the network. 2.
■ If the computer power source changes from external power to battery power while the computer is connected to a network, the LAN-On Battery Alert popup window prompts you to turn off the network card. ■ To conserve battery power by turning off the network connection, select Yes. NOTE: After you have selected Yes, you must reconnect the computer to external power before you can restore the network connection. ■ To retain the network connection, select No.
chapter 11 U SING PC C ARDS A PC Card is a credit card–sized accessory designed to conform to the standard specifications of the Personal Computer Memory Card International Association (PCMCIA). The computer supports both 32-bit (CardBus) and 16-bit PC Cards. Selecting a PC Card Slot PC Cards are classified as Type I, Type II, and Type III. The three types are about the same length and width, but vary in thickness. Type III cards are the thickest, at less than one-half inch (10.5 mm).
Configuring a PC Card CAUTION: If you install card and socket services or enablers provided by a PC Card manufacturer, you may not be able to use other PC Cards. If you are instructed by PC Card documentation to install device drivers ■ Install only the device drivers for your operating system. ■ Do not install card services, socket services, or enablers. ■ In Windows 95 or Windows 98 the operating system configures plug and play PC Cards. ■ In Windows NT 4.
Inserting a PC Card CAUTION: To prevent damage to the connectors, use minimal pressure as you insert a PC Card into a PC Card slot. 1. With the connector facing the computer and the label facing up, push the PC Card through the PC Card doors, aligning the card on the two guide rails within the PC Card slot. 1 2 3 2. Gently push the card into the slot until the card is seated . 3. In Windows NT 4.
Removing a PC Card ■ First, prepare the system for the PC Card removal: CAUTION: If the computer is on and running Windows 95 or Windows 98, failure to stop a PC Card before removing it may result in loss of work or a system lockup. ■ ■ In Windows 95 or Windows 98—If the computer is on, stop the PC Card before you remove it. To stop a PC Card, select the PC Card icon in the taskbar, then select the PC Card you want to stop, then select Stop Card. A message displays when the PC Card can be safely removed.
chapter 12 U SING I NFRARED C OMMUNICATION Communicating with Infrared ■ If the computer is running Windows 98 or a preinstalled Windows 95 operating system, the computer is IrDAcompliant (4Mbps standard) and can communicate with another infrared-equipped device that is also IrDA-compliant. ■ Infrared communication ■ Occurs through the infrared port illustrated below. ■ Is not supported by Windows NT 4.0 without optional software that is not available from Compaq.
Configuring the Infrared Port As you set up your infrared software, the following information may be helpful. ■ The infrared port default settings are: Port, COM3; address, 3; Interrupt Request (IRQ), 3. ■ If you use Direct Cable Connection and the utility prompts you to choose a port for the infrared connection, you can select Serial Cable on COM4 or, if the computer is running a preinstalled Windows 95 or Windows 98 operating system, you can select Parallel Cable on LPT3.
chapter 13 E XPANDING M EMORY Managing Random Access Memory (RAM) ■ To view the amount of RAM in the system, select StartÅ SettingsÅControl PanelÅCompaq Diagnostics. ■ You can increase RAM with optional memory expansion boards or PC Cards. For ordering information, go to the Compaq Internet site at http://www.compaq.com, or refer to Appendix A to contact a Compaq authorized dealer, reseller, or service provider.
Inserting or Removing a Memory Expansion Board Removing the Memory Expansion Compartment Cover ! WARNING: The memory compartment is the only user-accessible internal compartment on the computer. All other areas that require a tool to access should be opened only by a Compaq authorized service provider. ! WARNING: Failure to unplug the power cord and remove the battery pack before installing a memory expansion board can damage the equipment and expose you to the risk of electrical shock.
1 6. Remove the screw attaching the memory expansion compartment cover to the computer. ■ If the computer shipped with a preinstalled memory expansion board— ■ The memory expansion compartment cover is attached with a tamper-resistant Torx T-10 memory security screw. Use the Torx T-10 screwdriver included with the computer to remove and reinsert this screw.
Removing a Memory Expansion Board 1. Turn back the memory insulator 1. 2. Pull away the plastic retention clips on each side of the memory expansion board that you want to remove . The memory expansion board tilts upward. 2 3. Lift the edge of the memory expansion board and slide it gently out of the memory expansion slot at a 45-degree angle . 3 4. Place the removed memory expansion board in an electrostatic-safe container.
Inserting a Memory Expansion Board Memory expansion boards supported by the computer ■ Can be used in either of the 2 memory expansion slots ■ Are keyed (notched) 2 to ensure correct positioning. 1. Turn back the memory insulator 3. 1. 2. Insert the memory expansion board into an empty memory expansion slot at a 45-degree angle , then slide it gently into place until it is seated (while still tilted). 4 3. Push the memory expansion board down until the plastic retention clips snap into place.
Replacing the Memory Expansion Compartment Cover 1 1. Lay the memory insulator over the memory expansion slots, ensuring that all edges of the memory insulator are tucked inside the memory expansion compartment. 2 2. Replace the memory expansion compartment cover by placing it flush left over the memory expansion compartment, then sliding the memory expansion compartment cover right until it is seated . 3 4 3. Replace the screw that attaches the memory expansion compartment cover to the computer.
chapter 14 I NTELLIGENT M ANAGEABILITY Finding Intelligent Manageability Help Intelligent Manageability comprises software tools that can help you and/or your Information Services department track, troubleshoot, protect, and maintain the system.
Using Fault Management Alerts Identifying a Fault Management Alert The computer is preset to monitor certain hardware components. If problems are found, the following alerts may display. ■ Hard drive alert—Warns up to 72 hours in advance of impending hard drive problems; can be set to initiate a software backup. ■ System temperature alert—Prevents critical overheating.
chapter 15 C ONFIGURATION AND D IAGNOSTIC U TILITIES Selecting Computer Setup or Compaq Diagnostics ■ The computer features two system management utilities. ■ Computer Setup is a system information and configuration utility that can be used even when your operating system is not working or will not load. It includes custom settings that are not available in Windows. ■ Compaq Diagnostics is a system information and diagnostic utility that is used within your Windows operating system.
Using Computer Setup Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus. 1. Turn on or restart the computer. When the blinking cursor appears upper-right on the screen, press F10. ■ ■ ■ To change the language, press F2. To view navigation information, press F1. To return to the Computer Setup menu from anywhere in Computer Setup, press Esc. 2. Select the File, Security, or Advanced menu. 3.
Selecting from the Security Menu NOTE: For more information about passwords, password options, DriveLock, and disabling devices, refer to Chapter 7. Select To Do This Setup password Enter, change, or delete a setup password. Power-On password Enter, change, or delete a power-on password. DriveLock passwords Enable/disable DriveLock; change a DriveLock User or Master password. Password options Enable/disable NOTE: Password options can be selected only when a power-on password is set. ■ QuickLock.
Selecting from the Advanced Menu Select To Do This Language (or press F2) Change the Computer Setup language. Boot Options Enable/disable ■ QuickBoot, which starts the computer more quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.) ■ MultiBoot, which enables you to set a startup sequence that can include most bootable devices and media in the system.
Using Compaq Diagnostics ■ n ■ When you access Compaq Diagnostics, a scan of all system components appears on the screen before the Compaq Diagnostics window for your operating system opens. You can display more or less information from anywhere within Compaq Diagnostics by selecting Level on the menu bar. Compaq Diagnostics is designed to test Compaq components. If non-Compaq components are tested, the results may be inconclusive. Displaying System Information 1.
4. Select a test type. ■ Quick Test—Runs a quick, general test on each device in a selected category. ■ Complete Test—Performs maximum testing on each device in a selected category. ■ Custom Test—Performs maximum testing on a selected device. ■ To run all tests for your selected device, select the Check All button. ■ To run only the tests you select, select the Uncheck All button, then select the checkbox for each test you want to run. 5. Select a test mode.
chapter 16 M AINTENANCE , S HIPPING , AND T RAVEL Updating the System Obtaining Customized Update Information with Info Messenger You can set up a customized search of the Compaq Internet site for new information about the software, firmware, and hardware in your system by registering with Compaq Info Messenger. ■ To access Compaq Info Messenger, go to the Compaq Internet site at http://www.compaq.com, then select Info Messenger. ■ To register, follow the instructions on the Info Messenger page.
Obtaining Software Updates from the Compaq Internet Site You can obtain all Compaq system software and firmware, with download and installation instructions, from the Compaq Internet site at http://www.compaq.com. NOTE: Most software on this site is packaged in a compressed file called a SoftPaq. A compressed file containing a system read only memory (ROM) is called a ROMPaq.
■ To download a system ROM from the Compaq Internet site: 1. Obtain a formatted 1.44-megabyte diskette. 2. Go to the Downloadables area at http://www.compaq.com. 3. Find the system ROMPaq for your computer model. 4. Follow the instructions on (or linked to) the ROMPaq download page to download the ROMPaq and copy it onto the diskette. 5. Remove the diskette from the diskette drive. Installing a System ROM from a Diskette 1. Shut down the computer. 2. Insert a diskette drive into the bottom MultiBay. 3.
Caring for the Computer ! WARNING: To reduce the risk of electric shock or damage to internal components, do not allow liquids to drip into the computer keyboard. CAUTION: To prevent possible damage to the display, do not place anything on top of the computer when it is closed. CAUTION: Soap or other cleaning products can damage the screen and discolor the plastic. ■ ■ ■ ■ ■ Keep the computer away from excessive moisture and temperature extremes. Do not expose the computer to liquids or precipitation.
Traveling with the Computer ■ Take along a backup of your work. Do not pack the backup with the computer. ■ Hand carry the computer. Do not check it with your luggage. ■ Do not expose the computer or diskettes to a magnetic security detector. ■ The security device that examines carry-ons placed on a conveyer belt uses x-rays and is safe for the computer and diskettes. ■ The walk-through security device and the handheld security wands are magnetic and may damage the computer or diskettes.
chapter 17 T ROUBLESHOOTING Problems that occur while using the computer may originate in the computer, the operating system, a software application, or an optional docking base or external device. ■ For problems that may not originate in the computer, refer to your operating system, docking base, software application, or external device documentation. ■ For problems that may originate in the computer or system software, refer in this chapter ■ ■ First, to the “Quick Solutions Checklist.
Quick Solutions Checklist NOTE: To reset a locked system, press and hold the suspend button while sliding the power switch.
Solving Audio Problems Solving Audio Problems Problem Possible Cause Solution System warnings or alerts are not audible. Volume is muted. To increase volume, press the larger volume button. The system warning or alert is disabled. To enable low battery and critical low battery warnings, refer to “Setting Power Preferences” in Chapter 5. To enable Intelligent Manageability fault management alerts, refer to “Using Fault Management Alerts” in Chapter 14. Internal speakers produce no sound.
Solving Battery Problems Solving Battery Problems Problem Possible Cause Computer beeps* 5 times and the battery light is blinking. Battery charge is low, and the computer has entered a low-battery condition. Solution ■ Connect the computer to external power.** or ■ Replace the battery pack with a fully charged battery pack. or ■ Shut down the computer or press Fn + the suspend button to initiate Hibernation. System beeps* twice and initiates Hibernation.
Solving Battery Problems Continued Problem Possible Cause Battery pack is Warming occurs warm after charging. during charging. Computer shut down and work in memory was lost when a battery pack that was the only power source available to the system was replaced. Date and time must be reset each time the computer is turned on. Solution No action is required. Suspend (Standby) Restore power,** then turn was not initiated on the computer with the before removing power switch. the discharged battery pack.
Solving Battery Problems Continued Problem Possible Cause Solution Computer does not beep 3 times when battery pack is inserted or removed. The computer is off, in Suspend (Standby), or in Hibernation. The computer beeps to indicate a successful insertion or removal only when the computer is on. The battery pack was incorrectly inserted. Review the instructions in Chapter 4, then reinsert the battery pack.
Solving Drive Problems Solving Hard Drive Problems Solving Hard Drive Problems Problem Possible Cause Solution System does not recognize a hard drive. The drive is not seated properly. Remove, then reinsert the drive. The drive is damaged. To verify that the problem is with the drive, try using the hard drive in another bay. Run scandisk on the drive. System cannot start up from a hard drive. Hard drive cannot be accessed.
Solving CD-ROM and DVD-ROM Drive Problems Solving CD-ROM Drive and DVD-ROM Drive Problems Problem Possible Cause Solution System does not recognize a CD-ROM drive or DVD-ROM drive. The drive is not seated properly. Remove, then reinsert the drive. System software does not support the drive. Install drivers and/or a system ROM upgrade as instructed in the drive documentation. The drive is damaged. To verify that the problem is with the drive, try using another drive in the same bay.
Solving CD-ROM Drive and DVD-ROM Drive Problems Continued Problem Possible Cause System cannot start up from a CD-ROM. A bootable Verify that a CD-ROM with CD-ROM is not in the necessary system files is the CD-ROM drive. in the drive. CD-ROM boot ability is disabled. Solution Enable CD-ROM boot ability. For instructions, refer to “Disabling a Device” in Chapter 7. The system can Insert the drive into the access, but not computer. start from, a CD-ROM drive or DVD-ROM drive in an expansion base.
Solving Diskette and SuperDisk LS-120 Drive Problems Continued Problem Possible Cause System does not recognize a diskette or SuperDisk LS-120 drive (continued). The computer is running a retail version of Windows 95, Windows 98, or Windows NT 4.0, and the drive was inserted while the system was on, in Suspend (Standby), or in Hibernation. Computer does not beep 3 times when diskette or SuperDisk LS-120 drive is inserted, but drive is recognized.
Solving Infrared Problems Solving Infrared Problems Problem Possible Cause Solution Cannot link with another infrared-equipped computer or device. Computer is running Windows NT 4.0. Windows NT 4.0 does not support infrared communication. Appropriate software is not running on both devices. Install the appropriate software on the second device and start the program on both devices. Infrared port on computer is disabled. To enable the infrared port, Select StartÅSettingsÅ Control PanelÅInfrared.
Solving Infrared Problems Continued Problem Possible Cause Solution Cannot link with another infrared-equipped computer or device (continued). A physical condition exists that affects the connection. Refer to “Data transmission problem” in this table. System does not initiate Suspend while infrared port is enabled. The system cannot initiate Suspend while Infrared Monitor search is enabled.
Solving Keyboard and Pointing Device Problems Solving Keyboard Problems Problem Possible Cause Solution Some keys type numbers instead of letters and num lock light is on. The embedded numeric keypad is enabled. Toggle Fn+Num Lk to disable the embedded numeric keypad. Embedded numeric keypad does not work. The embedded numeric keypad is not enabled. Toggle Fn+Num Lk to enable the embedded numeric keypad. Hotkeys do not work on Hotkeys external keyboard.
Solving LAN Connection Problems Solving LAN Connection Problems Problem Possible Cause Solution Cannot restore LAN The computer is connection after running on battery selecting Yes in the power. LAN-On Battery Alert popup window. Connect the computer to external power. Connection speed seems slow, although computer is connected to a 100BaseTX network. In Windows 95 or Windows 98 select StartÅSettingsÅControl PanelÅNetworkÅAdvanced tab, then disable Auto Polarity.
Solving Modem Problems If you are troubleshooting a modem PC Card problem, refer also to “Solving PC Card Problems” in this chapter. Solving Modem Problems Problem Possible Cause Solution Modem does not work. Modem is Connect the modem through connected through the RJ-11 jack on the an optional computer. docking base. ERROR message. Typing error. If you are typing from the command line in terminal mode, verify, then retype the command. EXCESSIVE LINE Modem is CURRENT connected to a SENSED.
Solving Modem Problems Continued Problem Possible Cause No dial tone, with or The modem or without NO DIAL modem COM port TONE message is disabled. (continued). The modem is not responding to commands from the computer keyboard. Solution Refer to “Disabling a Device” in Chapter 7. 1. At the command line in terminal mode, type AT, then press Enter. ■ If the modem displays OK, the modem and computer are working together.
Solving Modem Problems Continued Problem Possible Cause Solution Clicking sound, and modem does not connect. The modem is connected to a digital line. Connect the modem to a standard analog telephone line, then reestablish the connection. NOTE: The EXCESS LINE CURRENT SENSED message does not display if the current is under 100 mA. Modem does not connect. Modem does not connect at highest speed. The error correction feature of your modem software is interfering.
Solving Modem Problems Continued Problem Possible Cause Solution Modem does not connect at highest speed (continued). There is noise on the telephone line. Use another telephone line. The 56K protocol of an internal modem will fall back to lower speeds if the telephone line is too noisy for a high-speed connection. Change the Hang-up Delay S Register: At the command line in terminal mode, type ATS10=150, then press Enter. Another communications software application is open.
Solving Modem Problems Continued Problem Possible Cause Solution Characters are garbled/transfer rates are slow (continued). The error correction feature of your modem software is interfering. Disable error correction (&K0) and data compression (&M0) using AT commands. Modem loses connection. Call Waiting may be interfering with the connection. Disable Call Waiting before dialing. NOTE: To access AT commands and instructions for using them, select StartÅCompaq Information CenterÅModem Commands.
Solving PC Card Problems Solving PC Card Problems Problem Possible Cause Computer does not Volume is muted. beep* when PC Card is inserted, but PC Card works. PC Card sound effects have been disabled. NOTE: PC Card sound effects are enabled by default in Windows 95, Windows 98, and Windows NT 4.0 with CardWare from Compaq. Computer does not PC Card is upside beep* when down. PC Card is inserted, and PC Card does not work. Solution To increase volume, press the larger volume button.
Solving Power Problems If the problem occurs while the computer is running on a battery pack, refer also to “Solving Battery Pack Problems.” Solving Power Problems Problem Possible Cause Solution Computer will not turn on when connected to external power if battery pack is in the computer. Battery pack may be defective. Remove or replace the battery pack. Computer turned off while it was left unattended and power/suspend light is off. System initiated a Hibernation timeout.
Solving Power Problems Continued Problem Possible Cause Solution System does not initiate Suspend. The system cannot initiate Suspend while Infrared Monitor search is enabled. To disable Infrared Monitor search, select the Infrared icon in the taskbarÅOptions tab, then clear the Search For and Provide Status for Devices in Range checkbox. The system cannot initiate Suspend (Standby) while a CD-ROM or DVD-ROM is in the system and auto insert notification is turned on. Remove the CD-ROM or DVD-ROM.
Solving Screen Problems Solving Screen Problems Problem Possible Cause Solution Characters on computer display are dim. Computer is in direct light. Move the computer or tilt the display. Screen brightness is set low. To access screen brightness adjustments, press the Fn+F10 hotkeys. NOTE: For more information about setting screen brightness, refer to “Setting Power Preferences” in Chapter 5. Screen is blank. Computer beeps* 4 times when turned on, power/suspend light is on, but screen is blank.
Solving USB Problems Solving USB Problems Problem Possible Cause Solution External device connected to the USB connector does not work. The computer is running Windows NT 4.0. When the computer is running Windows NT 4.0, only two tiers are supported by the USB connector. These tiers can include no more than two hubs on the first tier and no more than one keyboard and one pointing device on the first or second tier.
appendix A C OMPAQ C USTOMER S UPPORT Using the Worldwide Web Support services are available on the Internet through the Compaq Support Forum. You can either browse the postings as a guest, or register as a user and submit your own questions. Compaq responds to questions within one business day. To access the Compaq Support Forum, go to the Compaq Internet site at http://www.compaq.com.
■ ■ System ROM version number and Computer Setup version number. To view these version numbers, 1. Turn on or restart the computer. 2. When the blinking cursor appears upper-right on the screen, press F10. 3. Select FileÅSystem Information. Printed or saved configuration and diagnostics information. To obtain, print, or save configuration and diagnostic information, refer to Chapter 15.
Worldwide Telephone Numbers Continued Location Country Code Telephone Number Australia General Information +61 2 9911 1999 Customer Support +61 1 300 368 369 Technical Support +61 2 9911 1955 FaxPaq/PaqFax +61 2 9911 1982 General Information +43 1 7956 7700 Technical Support +43 1 7956 7700 Fax +43 1 7956 7999 +32 2/713 13 00 Austria Belgium General Information Technical Support* 0900 102 01 (6.
Worldwide Telephone Numbers Continued Location Country Code Telephone Number Chile General Information Technical Support +56 +56 2 200 8100 General Information +86 10 6831 3399 Technical Support +86 10 6834 6721 Customer Response Center +86 10 6834 6738 BBS +86 10 6834 6709 FaxPaq/PaqFax +86 10 6834 6724 Verification Center +86 10 6834 6739 Management Service Center +86 10 6831 3399 ext.
Worldwide Telephone Numbers Continued Location Finland General Information Technical Support* Country Code Telephone Number +358 France General Information* Technical Support* QuickLine BBS (RTC Standard) QuickLine BBS (RNIS) +33 +33 0204 121 0203 206 720 0803 804 805 (0,99 FTTC/mn) 0803 813 823 (0,99 FTTC/mn) 0141 33 44 50 0141 33 42 25 Germany General Information* 0180/3 22 12 21 (0,24 DM/min.) General Information Fax* 0180/3 22 12 20 (0,24 DM/min.
Worldwide Telephone Numbers Continued Location Country Code Telephone Number India General Information +91 80 559 6023 FaxPaq/PaqFax +91 80 559 8989 BBS +91 80 559 8900 Ireland General Information* 01800 409 454 Israel General Information +972 3 6363 444 Fax +972 3 639 6601 Technical Support +353 1 402 6833 Italy General Information* 0800-859-030 Technical Support +39 2 69633281 QuickLine BBS +39 2 89200222 Fax +39 2 69633282 Japan General Information* 0120 101 589 Technic
Worldwide Telephone Numbers Continued Location Country Code Telephone Number Luxembourg General Information +352 Technical Support* 49 13 02 (12,5FLUX/min) 089 89 232 Fax +352 49 14 40 QuickLine BBS +32 2 716 95 92 General Information +60 3 754 1122 Customer Response Center +60 3 754 1155 General Information +52 5 229 7900 Technical Support +52 5 262 7180 FaxPaq/PaqFax +52 5 229 7920 +31 182 565 805 Malaysia Mexico Netherlands General Information Technical Support* 0900 16816
Worldwide Telephone Numbers Continued Location Country Code Telephone Number Poland General Information +48 22 630 3535 Technical Support +48 22 630 3535 General Information +351 1 412 8400 Technical Support +351 1 412 8460 Technical Support +351 1 412 8417 Fax +351 1 412 0654 General Information +7 96 967 1700 Technical Support +7 96 967 1700 General Information +65 750 3030 Customer Service +65 750 3030 FaxPaq/PaqFax +65 750 4514 General Information +27 11 356 4444 Te
Worldwide Telephone Numbers Continued Location Country Code Telephone Number Switzerland InfoLine* 0844 844 111 Technical Support (German) +41 01/838 22 22 Technical Support (French) +41 01/838 22 23 General Information +886 -2-27351000 Technical Support +886 -2-23761170 +66 2 679 6222 General Information +90 Fax +90 (0216) 3102020 (0216) 3918428 +97 14 818 100 Taiwan Thailand General Information Turkey United Arab Emirates (Dubai) General Information United Kingdom General Inform
appendix B R EGULATORY N OTICES Throughout these regulatory notices, Compaq products are referred to by their regulatory agency series numbers. Regulatory Agency Series Numbers Regulatory agencies worldwide use agency series numbers for product identification. Each approved product displays the assigned agency series number. To ensure continued safe and reliable operation, the products listed below should be used only with the Compaq PP1000 agency series of computers.
Federal Communications Commission Notice This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Declaration of Conformity for Products Marked with the FCC Logo (United States only) This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. For questions about your product, write to Compaq Computer Corporation P. O.
German Ergonomics Notice The Compaq PP1000 agency series of computers meet the requirements of ZH 1/618 (German Safety Regulations for Display Work Places in the Office Sector) when used in conjunction with docking bases, keyboards, and monitors that bear the “GS” approval mark. The Compaq PP1000 agency series of computers in a stand-alone mode are not intended for continuous use in an office environment.
Battery Notice ! WARNING: To reduce risk of fire or burns, do not disassemble, crush, puncture, short external contacts, or dispose of battery packs or internal batteries in fire or water. An internal battery should be replaced only by a Compaq authorized dealer using the Compaq spare part for this computer. In North America, dispose of battery packs or internal batteries by taking advantage of the Compaq battery recycling program.
Laser Safety All Compaq systems equipped with laser products comply with appropriate safety standards, including IEC 825. With specific regard to the laser, the equipment complies with laser product performance standards set by government agencies for Class 1 laser products. It does not emit hazardous light; the beam is totally enclosed during all modes of customer operation and maintenance. CDRH Regulations The Center for Devices and Radiological Health (CDRH) of the U.S.
European Union Notice Products with the CE marking comply with Telecommunication Terminal Equipment and Satellite Earth Station Equipment (TTE & SES) Directive (98/13/EC), the EMC Directive (89/336/EEC) and the Low Voltage Directive (73/23/EEC) issued by the European Community.
Safety Precautions for Modems Always follow these basic safety precautions when using a modem or telephone that is not cordless. ! WARNING: To reduce the risk of personal injury, electric shock, or fire: ■ Never connect or use a modem or telephone during a lightning storm. There may be a remote risk of electric shock from lightning. ■ Never connect or use a modem or telephone in a wet location. ■ Never use a modem or telephone to report a gas leak in the vicinity of the leak.
Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the proper functioning of your equipment. If they do, you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service. An FCC-compliant, 6-position (RJ11C), modular plug telephone cable is provided with this equipment.
Canadian Regulations Governing the Use of Modems The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction. Before installing the equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices, subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. The Ringer Equivalence Number (REN) for this device does not exceed 1.0.
Some parameters required for compliance with Telecom’s Telepermit requirements are dependent on the equipment (PC) associated with this device.
appendix C E LECTROSTATIC D ISCHARGE A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components. Before handling electrostatic-sensitive components, discharge static electricity by one of the methods described in this appendix. Preventing Electrostatic Discharge When Handling Drives ■ ■ Before handling a drive, discharge static electricity by touching the unpainted metal surface or lug nuts on the connectors on the back of the computer.
Grounding Methods If installation instructions direct you to unplug the computer or an optional docking base, unplug it after being properly grounded and before removing the cover. Use one or more of the following grounding methods. ■ Touch the unpainted metal surface or lug nuts on the connectors on the back of the computer or docking base. Avoid touching connector pins. ■ Touch an exterior unpainted metal surface of equipment that is connected to an electrical outlet by a grounding plug.
appendix D S PECIFICATIONS Computer Dimensions Dimension U.S. Metric Height 2 in 5.08 cm Width 12.6 in 32 cm Depth 10.35 in 26.29 cm U.S.
Rated Input Power Input Power Rating Operating voltage 100–120/220–240 VAC RMS Operating current 1.2/0.6 A RMS Operating frequency range 50–60 Hz AC When powered by a DC source 18.5V MAX NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 Vrms.
INDEX A AC Adapter, 1-3, 2-7 AC power connector, 2-7 AC power conservation level (Windows NT 4.0), 5-15 acoustic ports, 2-4 adapter for 12.7-mm Armada hard drive. See Armada MultiBay hard drive adapter for 17-mm Armada hard drive. See Dual-MultiBay Hard Drive Adapter for modem. See country-specific modem adapter for power cord. See AC Adapter; three-to-2 prong plug adapter; travel for video-out jack.
removing before shipping or traveling with computer, 16-4 replacing with weight saver, 1-3 selecting locations for, 4-1, 6-5 self-discharge rate, 4-2 storing, 4-2, 5-2 supported by computer, 4-1, 6-5 troubleshooting, 17-4 battery power conservation. See power conservation battery release latch, 2-8, 4-3 Battery Status tab displaying with hotkeys, 3-4, 3-6 preserving accuracy of, 5-6 troubleshooting, 17-4 battery, auxiliary, 17-5 battery, real-time clock, 17-5 bay.
DriveLock, changing user or master password, 7-8 DriveLock, protecting hard drive with, 7-7 DriveLock, removing protection from hard drive, 7-8 exiting, 15-2 File menu, 15-2 identifying boot order fields, 6-11 keypad, enabling/disabling embedded numeric, 3-8 MultiBoot, using, 6-10 power-on password, setting, changing, deleting, 7-3, 7-4 ROM version number, displaying, 16-2 Security menu, 15-3 setup password, setting, changing, deleting, 7-5 when to use, 15-1 configuration utilities, 15-1 connector.
sizes (12.7 mm, 17 mm) illustrated, 6-4 troubleshooting, 17-7 Dual-MultiBay battery pack. See also battery packs inserting, 4-1, 4-5 location number of, 5-9, 5-11 removing, 4-6 Dual-MultiBay Hard Drive Adapter, 6-5, 6-7 DVD-ROM drive.
removing from hard drive bay, 6-2 requiring an adapter, 6-4 securing contents of, 7-1, 7-6 selecting locations for, 6-1, 6-4 starting up from, 6-10 supported by computer, 6-1, 6-4 troubleshooting, 17-7 headphones, headset, external, 2-6, 8-2, 17-3 Hibernate on Suspend, 5-13, 5-16 Hibernation aborting restoration from, 5-5 defined, 5-2 enabling/disabling in Windows 98, 5-14 enabling/disabling, in Windows 95, 5-14 enabling/disabling, in Windows NT 4.
keyboard, external disabling embedded numeric keypad, 3-7 keyboard/mouse connector, 2-7 troubleshooting, 17-13 USB, 15-4 using hotkeys on, 3-4 keyboard/mouse connector, 2-7 keypad, embedded numeric, 3-7 keypad, external numeric, 2-7, 3-7 L LAN.
modem, PC Card, 5-14, 5-17, 17-15 monitor, external enabling Energy Star–compliant features, in Windows NT 4.0, 5-15 external monitor connector, 2-7 fault management alert, 14-2 switching image, 3-4, 3-5 using with other video devices, 8-3 mouse.
PCI network adapter board, 6-10 PCMCIA (Personal Computer Memory Card International Association), 11-1 peripheral interconnect (PCI) network adapter board, 6-10 phone numbers, worldwide, A-2 pointing device. See pointing stick; touchpad pointing device, optional non-standard, 17-13 pointing stick buttons, 2-3, 3-1 procedures, 3-2 replacement caps, 1-3 setting preferences, 3-3 troubleshooting, 17-13 port.
scroll pointing-stick button, 2-3, 3-1 security cable lock (optional), 2-4, 7-1, 7-10 device disabling, 7-1, 7-9 DriveLock, 7-1, 7-6 features, Quick Reference, 7-1 management, using Intelligent Manageability, 14-1 memory expansion compartment, 1-3, 7-1, 13-3 power-on password, 7-1, 7-3 Quick Controls, 3-4, 7-1, 7-4 setup password, 7-1, 7-5 security cable slot, 2-4, 7-1, 7-10 serial connector, 2-7, D-2 serial number, 2-8, A-1 serial port, D-2 setup password, 7-1, 7-5 shipping computer, 16-4 drive, 6-1 shutti
system beeps (alarms), indicating critical low-battery condition, 5-4 fault management alert, 14-2 Hibernation, initiation of, 5-3 Hibernation, restoration from, 5-3 low-battery condition, 5-4 memory expansion board problem, 17-14 MultiBay drive insertion or removal, 6-5 PC Card, recognition of, 11-2 Suspend, exiting, 5-3 Suspend, initiation of, 5-3 system beeps (alarms), setting fault management alert, 14-2 low-battery or critical low-battery warning, in Windows 95, 5-13 low-battery or critical low-battery
V W VCR, 2-4, 2-6, 8-2 vents, 2-2, 17-21 version number of system software, 3-4, 3-6, 15-5, 16-2 video mode, 8-5 preferences, setting, 8-5 video capture card, 2-4, 8-3 video card in expansion base, 15-4 video-out adapter, 1-3, 8-4 video-out jack, 2-4, 8-4 voltage converter kit, 16-5 volume, 3-4, 8-6 warning battery pack, 4-1 cleaning computer, 16-4 internal compartments, 13-2 voltage converter kit, 16-5 Web site, Compaq.
