Troubleshooting guide

10-18 DS20E Reference Guide
Compaq Confidential – Need to Know Required
Writer: Robert Young Project: AlphaServer DS20E System Comments:
Part Number: ER-K8F6W-UA .A01 File Name: k-ch10 Managing the System Remotely.doc Last Saved On: 10/4/99 1:33 PM
Troubleshooting Guide
Table 10-3 is a list of possible causes and suggested solutions for symptoms
you might see.
Table 10-3
RMC Troubleshooting
Symptom Possible Cause Suggested Solution
The local console terminal
is not accepting input.
Cables not correctly
installed.
Switch 1 on switch pack
set to disable.
Check external cable
installation.
Set switch 1 to ON.
The console terminal is
displaying garbage.
System and terminal baud
rate set incorrectly.
Disable RMC and set the
system and terminal baud
rates to 9600 baud.
After the system and RMC
are powered up, the COM
port seems to hang briefly.
This delay is normal
behavior.
Wait a few seconds for the
COM port to start working.
RMC installation is
complete, but system does
not power up.
RMC Power Control: is set
to DISABLE.
Cables not correctly
installed.
Invoke RMC and issue
poweron command.
Reseat the cables.
You reset the system to
factory defaults, but the
factory settings did not
take effect.
AC power cords were not
removed before you reset
switch 4 on the RMC
switch pack.
Refer to RMC switching.
The message “unknown
command” is displayed
when the user enters a
carriage return by itself.
The terminal or terminal
emulator is including a
linefeed character with the
carriage return.
Change the terminal or
terminal emulator setting
so that “new line” is not
selected.