Troubleshooting guide

9-10 DS20E Reference Guide
Compaq Confidential – Need to Know Required
Writer: Robert Young Project: Compaq AlphaServer DS20E System Comments:
Part Number: ER-K8F6W-UA .A01 File Name: j-ch9 Troubleshooting.doc Last Saved On: 10/4/99 2:06 PM
Keyboard and Mouse Problems
Table 9-8 lists problems that may occur with the keyboard or mouse.
Table 9-8
Troubleshooting Keyboard and Mouse Problems
Symptom Possible Cause Action
The monitor does not
display the character that
you type.
The keyboard cable is
incorrectly connected or
keyboard language is set
wrong.
Make sure that the keyboard
cable is connected correctly in
the keyboard connector.
The keyboard has failed. Replace the keyboard. If the
problem persists, contact your
service representative.
The monitor displays a
message indicating a
keyboard error.
The keyboard is not
connected correctly.
Make sure that the keyboard is
connected to the keyboard port.
The mouse pointer is
displayed on the monitor,
but does not move
correctly.
The mouse is connected
incorrectly.
Make sure that the mouse cable
is inserted correctly in the
mouse connector.
The mouse ball is dirty. Remove the ball from the
mouse and clean it in a
lukewarm, mild-soap solution.
Dry the ball and place it back
inside the mouse.
The mouse pointer does
not show on the monitor.
The mouse is connected
incorrectly or the mouse
cable is loose.
Make sure that the mouse cable
is connected correctly in the
mouse connector.
The system is in console
mode.
The mouse pointer is displayed
only when the operating system
is running.
Boot the operating system.
The mouse is faulty. Replace the mouse.
Printer Problems
Verify that the printer is correctly cabled to the system and refer to the
printer’s documentation if necessary.