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Installation guide

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Installing on Windows NT/2000
2.4 Uninstalling WEBES
Rev. 1/9/01–A
2–24 Web-Based Enterprise Service Installation Guide
The WEBES readme file (win.txt) lists the component versions for the release. Generally, they
match the overall WEBES version number. The files in Table 2–2 also may reveal a “build”
number, but it is usually not significant that it match across components.
2.3.4 RCM Customer Access ID
RCM users should have their Technical Account Manager log into the RCM Server to register
the Customer Access ID before running RCM data collection.
2.4 Uninstalling WEBES
When you install WEBES, the kit adds an uninstall option to your Windows menu for each
tool that you install. It also adds a menu option to remove all WEBES tools.
WEBES does not use the Add/Remove Programs option in the Windows Control Panel.
Instead, WEBES gives users greater flexibility by providing the uninstall programs for both
individual components and the complete WEBES suite.
A Note About Uninstalling on Windows NT Terminal Server Edition
Terminal Server Edition system uninstallations must be performed on the Terminal Server
console. Do not perform uninstallation through a client. Before uninstalling WEBES or its
components on a Terminal Server system, change the user mode to “install” with the
command:
> change user /install
After uninstall, enter the following command to change the environment back to “execute”
user mode.
> change user /execute
2.4.1 Uninstalling Individual WEBES Tools
To uninstall an individual WEBES tool, perform the following tasks:
1. Disable any anti-virus software. (You can re-enable it after uninstalling.) Anti-virus
software can seriously impact the amount of time required for uninstallation.
2. Select Start | Programs | Compaq Service Tools from the Windows desktop.
3. Select the folder for the tool you wish to uninstall.
4. Click Uninstall. A prompt informs you that you are about to remove the tool.
5. Click Yes. The installation kit removes the tool from your system. A prompt tells you
when unistallation is complete.