Installation guide
General Information
1.5 Known Issues
Rev. 1/9/01–A
Web-Based Enterprise Service Installation Guide 1–5
UNIX: Issue the command: desta stop. If the director does not stop in approximately 2
minutes the process may be hung. Look for desta_exec processes in the ps list, and issue
kill commands to stop them. Then, as the root user, issue the command: desta start and
wait approximately 1 minute for WEBES to set up its processes before running a WEBES
component.
OpenVMS: Issue the command: desta stop. If the director does not stop in approximately
2 minutes the process may be hung. Look in the SHOW SYSTEM output for the process
named DESTA Director, and issue the STOP PROC /ID= command to kill the process ID
associated with that process. Then issue the command: desta start and wait approximately
1 minute for WEBES to set up its processes before running a WEBES component.
• Windows NT for Alpha: Norton Anti-Virus
If you are running Norton Anti-Virus, disable it before installing and running WEBES.
Running them simultaneously can result in conditions that may require a system restart.
• Tru64 UNIX: Cluster Uninstallations
If you installed WEBES in a TruCluster environment, do not attempt to uninstall
individual WEBES tools with the /usr/sbin/webes_delete script. You must uninstall all of
WEBES using setld -d WEBESBASE310 and then reinstall.
• Tru64 UNIX: Adding Nodes to Clusters
In a TruCluster environment, you must uninstall WEBES before adding a new node to the
cluster. Otherwise, the new node will not be configured for WEBES.
After adding the new node, reinstall WEBES and answer the install questions for all the
old nodes plus the new one.
(This condition also can occur with existing cluster nodes if they are not running during
installation—make sure all nodes are up and running before installing WEBES, or some
nodes will not be properly configured.)
• OpenVMS: Third Party TCP/IP Software
The installation no longer aborts if you are using non-Compaq TCP/IP software.
• OpenVMS: Product Reconfigure
Due to operating system restrictions, the PCSI command PRODUCT RECONFIGURE is
no longer supported. Do not use PRODUCT RECONFIGURE to add or remove
individual WEBES tools. Use only PRODUCT INSTALL WEBES or PRODUCT
REMOVE WEBES.
• OpenVMS: Subdirectory Limit in Version 7.1–2
When installing to a non-default location in OpenVMS 7.1–2, do not place the WEBES
installation under a layer of more than two user-specified subdirectories: