QuickSpecs

Recommended HP Care Pack Services for optimal satisfaction with your HP product
Recommended Services 3-Year HP Hardware Support Onsite Service, 4-hour response, 13x5
Delivers increased equipment availability and productivity with rapid remote support and onsite
response for your HP server and storage hardware.
Help improve or maintain system uptime
Convenient onsite support
Committed response time
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EEE
3-Year HP Hardware Support Onsite Service, next-day response, 9x5
Provides high-quality remote assistance and onsite support for your covered hardware if required,
helping you to improve product uptime.
Help improve or maintain system uptime
Convenient onsite support
Reliable response time
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EEE
HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional manner.
Expedited installation, with all service prerequisites met before the installation is performed
Installation in accordance with manufacturer's specifications, enhancing the supportability of
your HP-installed hardware and software
Service delivery at a mutually scheduled time
Allows your IT resources to stay focused on their core tasks and priorities
Availability of an HP service specialist to answer questions during the onsite delivery of this
service
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN
Optional HP Care Pack Services that will enhance your HP product experience
Optional Services 3-Year HP Hardware Support Onsite Service, 4-hour response, 24x7
As an alternative to our recommended support level, for customers who need same day response
service level 24x7.
Provides you with rapid remote support and if required an HP authorized representative who will arrive
on site any time and day of the year to begin hardware maintenance service within 4 hours of the
service request being logged.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EEE
3-Year HP Hardware Support Onsite Call-to-Repair (CTR) Service, 6- or 24-hour
As an alternative to our recommended support level, for customers who need committed call-to-repair
for server hardware.
Provides your IT manager with a team of support specialists who will quickly begin troubleshooting the
system to help return the hardware to operating condition within 6 or 24 hours of the initial service
request to the HP Global Solution Center.
QuickSpecs
HP ProLiant DL180 Generation 6
Service and Support
DA - 13248 Worldwide QuickSpecs — Version 31 — 3-4-2011 Page 14