Technical data

Troubleshooting
4-30
CD-ROM Troubleshooting
Problem Possible Cause Action
Cannot access the CD-ROM
drive. Error message reading
drive x.
Device drivers not installed. Install correct device drivers.
No disk in the CD-ROM drive. Insert a disk.
CD-ROM drive tray is open. Close the tray.
Onboard IDE interface
disabled (if IDE CD-ROM)
Run the BIOS Setup utility and set the
Local Bus IDE Adapter to “Enabled.”
CD-ROM has failed. Replace the CD-ROM
Cables have failed. Replace the cable(s).
Power is on but CD-ROM
drive indicator shows no
activity.
No CD-ROM disk or CD-ROM
drive tray is open.
Insert a disk and close the tray.
Check cable connections. Make sure cables are correctly
connected.
CD-ROM has failed. Replace the CD-ROM
Cable(s) have failed. Replace the cable(s).
CD-ROM disk is spinning but
CD-ROM drive is idle.
Application software not
running.
Run application software.