Technical data

Troubleshooting
4-15
DIGITAL PC 3500/5510
Problem Possible Cause Action
“Error 0x00000069 or
0x00000067” (Windows
NT Workstation)
Windows NT Workstation
unable to communicate with the
computer’s hard disk drive
controller.
Using the BIOS Setup utility, slow down
the DMA transfer rate of the controller.
Make sure both ends of the SCSI bus are
terminated.
Make sure there are no IRQ or memory
address conflicts.
Make sure NTDETECT.COM is in the root
directory of the boot drive partition.
Make sure there are no missing Windows
NT Workstation system files.
Reload the Windows NT Workstation
operating system files.
“NMI Hardware Error”
(Windows NT
Workstation)
Faulty hardware. Make sure all main logic board SIMMs,
DIMMs, CPU, VRM, video memory, and
expansion board connectors are clean and
properly seated in their respective sockets.
Run the supplied diagnostic software to
identify the faulty hardware. Replace the
faulty hardware.
Services or subsystems
do not start properly
(Windows NT
Workstation)
Improper configuration, files
missing or files not installed.
Use the
Services
or
Devices
icons in the
Control Panel
menu to check for status.
Also, check the system log in the
Event
Viewer
for entries relating to the problem.
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