Technical data

Troubleshooting
4-10
Advanced Troubleshooting
DIGITAL has a Customer Replaceable Unit (CRU) process during the warranty
period for:
•
DIGITAL monitors with screens less than 20 inches
•
Mice
•
Keyboards
•
Speakers
•
Other parts as defined by DIGITAL as CRUs
The DIGITAL CRU process provides for overnight shipment of the part directly to the
customer site. The Service provider gives the customer instructions for installing the
replacement unit and for returning the defective part. Customers are billed for the
specified part if they fail to return the part to DIGITAL within ten days of the
replacement unit shipment.
In the following troubleshooting tables, “CRU Process” means that when a process is
determined to be broken, the Service provider should use the previously-described
CRU process.
NOTE:
The following troubleshooting suggestions are not in any
specific order. They are merely a list of possible problems and
solutions.