Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2012 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 5 Finding your hardware and software information ......................................................................... 5 Display ..........................................................................................................
Packaging and transporting guidelines ........................................ 31 Component replacement procedures ........................................................................................ 33 Service tag ............................................................................................................. 33 Computer feet ......................................................................................................... 34 Battery .................................................
Recovering using HP Recovery Manager .................................................................... 88 What you need to know ............................................................................ 89 Using the HP Recovery partition to recover a minimized image (select models only) .................................................................................. 89 Using HP Recovery media to recover .......................................................... 90 Changing the computer boot order ...
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1 Product description Category Description Product Name Compaq Presario CQ58 Processors ● AMD® E2-2000 processor (1.75-GHz, 1333-MHz, 18 W, dual core) and a UMA graphics subsystem memory ● AMD E1-1500 processor (1.48-GHz, 1066-MHz, 18 W, dual core) and a UMA graphics subsystem memory ● AMD E1-1200 processor (1.
Category Description Memory Two customer-accessible/upgradable memory module slots DDR3-1333-MHz single channel support (DDR3-1600 downgrade to DDR3-1333) on computer models equipped with an AMD E2-1800 processor DDR3-1066-MHz single channel support (DDR3-1600 downgrade to DDR3-1066) on computer models equipped with an AMD E1-1200 or E-300 processor Supports 8192-MB of system RAM in the following configurations: Hard drive ● 8192-MB (4096-MB×2; not supported on computer models equipped with a 32bit op
Category Description One or two WLAN antennas built into display assembly, varying by computer model Support for the following WLAN formats: External media cards Ports Keyboard/pointing devices ● Atheros AR9565 802.11b/g/n 1×1 WiFi + BT4.0 Combo Adapter ● Atheros HB125 802.11b/g/n 1×1 WLAN module ● Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter ● Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter ● Ralink RT5390F 802.
Category Description Security Supports security cable lock Operating system Preinstalled: Serviceability 4 Chapter 1 Product description ● Windows® 8 Standard ● FreeDOS End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module
2 External component identification Finding your hardware and software information ▲ Select Start > Computer. A list displays all the devices installed in your computer, including hard drive, optical drives, solid-state drives (SSD), or a secondary hard drive. To find out what software is included on your computer, select Start > All Programs. Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
Item Component Description (3) Webcam Records video, captures still photographs, and allows video conferences and online chat by means of streaming video. To use the webcam, select Start > All Programs > Communication and Chat > CyberLink YouCam. (4) Webcam light On: The webcam is in use. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
Button Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Keys 8 Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Used in conjunction with hotkeys. (3) Windows logo key Displays the Windows Start menu. (4) Action keys Execute frequently used system functions. (5) Windows applications key Displays a shortcut menu for items beneath the pointer.
Lights Item Component Description (1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. (2) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.
TouchPad Item Component Description (1) TouchPad on/off button Turns the TouchPad on or off. (2) TouchPad light ● On: The TouchPad is off. ● Off: The TouchPad is on. (3) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. (4) Left TouchPad button Functions like the left button on an external mouse. (5) Right TouchPad button Functions like the right button on an external mouse. Front 10 Component Description Speakers Produce sound.
Left side Item Component Description (1) External monitor port Connects an external VGA monitor or projector. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) RJ-45 (network) jack Connects a network cable.
12 Item Component Description (8) Digital Media slot Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● MultiMediaCard (MMC) (9) Hard drive light Blinking white: The hard drive is being accessed. (10) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode.
Right side Item Component Description (1) Optical drive Reads and writes (select models only) to an optical disk. (2) Optical drive light ● Green: The optical drive is being accessed. ● Off: The optical drive is idle. (3) Optical drive eject button Releases the disc tray. (4) USB port Connects an optional USB device. CAUTION: While there are multiple USB ports on the same side, only one USB port will able to support a high power device at a time.
Bottom Item Component Description (1) Battery bay Holds the battery. (2) Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) Battery release latch Releases the battery from the battery bay.
3 Illustrated parts catalog 15
Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. 16 Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. (3) Part number/Product number (p/n) This number provides specific information about the product's hardware components.
Computer major components Item Component Spare part number (1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 21.
18 Item Component (2) Keyboard (includes keyboard cable): Spare part number For use in Belgium 698694-A41 For use in Bulgaria 698694-261 For use in the Czech Republic and Slovakia 698694-FL1 For use in Denmark, Finland, and Norway 698694-DH1 For use in France 698694-051 For use in Germany 698694-041 For use in Greece 698694-151 For use in Hungary 698694-211 For use in Israel 698694-BB1 For use in Italy 698694-061 For use in the Netherlands 698694-B31 For use in Portugal 698694-1
Item Component Spare part number For use on computer models equipped with an AMD E1-1200 processor (1.
Item 20 Component Spare part number Cover Kit, includes: 686272-001 (19) Hard drive compartment cover (includes one captive screw, secured by a C-clip) (20) Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip) Chapter 3 Illustrated parts catalog
Display assembly subcomponents Item Component Spare part number (1) Display bezel 686255-001 (2) Webcam/microphone module (includes double-sided adhesive): (3) HD webcam/microphone module 703461-001 Non-HD webcam/microphone module 686285-001 15.
22 Item Component (4) Left and right display hinge covers (5) Left and right display hinges and vertical support brackets (6) Display panel cable (includes webcam/microphone module cable) 686256-001 (7) Antenna Kit (includes wireless antenna left and right (main and auxiliary) cables and transceivers) 686249-001 (8) Display enclosure 686251-001 Rubber Kit (not illustrated, includes front and rear rubber feet, display bezel rubber bumpers, and display bezel rubber screw covers) 686276-001 C
Mass storage devices Item Component Spare part number (1) Hard drive (does not include hard drive bracket, hard drive connector cable, or screws): 750-GB, 5400-rpm, 9.5-mm 634250-001 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 5400-rpm, 9.5-mm 669299-001 500-GB, 5400-rpm, 7.0-mm 683802-001 320-GB, 5400-rpm, 9.5-mm 622643-001 320-GB, 5400-rpm, 7.
Item Component Spare part number Hard drive bracket screws (not illustrated) (3) DVD±RW Double-Layer with SuperMulti Drive (includes optical drive bezel and optical drive bracket) 686268-001 Miscellaneous parts Component Spare part number 65-W HP Smart AC adapter (non-PFC, 3-wire) 693711-001 Power cord (3-pin, black, 1.
Sequential part number listing Spare part number Description 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 490371-021 Power cord for use in Europe (3-pin, black, 1.83-m) 490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m) 490371-081 Power cord for use in Denmark (3-pin, black, 1.83-m) 490371-111 Power cord for use in Switzerland (3-pin, black, 1.83-m) 490371-AR1 Power cord for use in South Africa (3-pin, black, 1.
Spare part number Description 683802-001 500-GB, 5400-rpm, 7.0-mm hard drive (does not include hard drive bracket, hard drive connector cable, or screws) NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard Drive Hardware Kit, spare part number 686261-001.
Spare part number Description 698694-031 Keyboard for use in the United Kingdom and Singapore (includes keyboard cable) 698694-041 Keyboard for use in Germany (includes keyboard cable) 698694-051 Keyboard for use in France (includes keyboard cable) 698694-061 Keyboard for use in Italy (includes keyboard cable) 698694-071 Keyboard for use in Spain (includes keyboard cable) 698694-131 Keyboard for use in Portugal (includes keyboard cable) 698694-141 Keyboard for use in Turkey (includes keyboard
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 72 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers.
Item Component Description (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Computer feet The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure, as indicated in the illustration below. These rubber feet are available in the Rubber Kit, spare part number 686276-001.
Battery Description Spare part number 6-cell, 55-Wh, 2.55-Ah, Li-ion battery 593554-001 6-cell, 47-Wh, 2.20-Ah, Li-ion battery 593553-001 IMPORTANT: The customer should not attempt to replace the computer battery, which is installed and sealed at the factory. A broken battery seal voids the computer and battery warranties. The computer has an internal rechargeable battery that can be replaced only by an authorized service provider. Before disassembling the computer, follow these steps: 1.
Memory module Description Spare part number 4-GB memory module (PC3, 12800, 1600-MHz) 652972-001 2-GB memory module (PC3, 12800, 1600-MHz) 641369-001 Before removing the memory module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
5. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. WLAN module Description Spare part number Atheros AR9565 802.11b/g/n 1×1 WiFi + BT4.0 Combo Adapter 690019-001 Atheros HB125 802.11b/g/n 1×1 WLAN module 675794-001 Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Ralink RT5390F 802.
4. Remove the battery (see Battery on page 35). 5. Remove the memory module/wireless module compartment cover (see Memory module on page 36). Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The #1 WLAN antenna cable is connected to the WLAN module #1 terminal. The #2 WLAN antenna cable is connected to the WLAN module #2 terminal. 2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board.
Reverse this procedure to install the WLAN module. Keyboard NOTE: The keyboard spare part kit includes the keyboard cable.
Remove the keyboard: 40 1. Remove the Phillips PM2.5×4.0 screw that secures the keyboard to the computer. 2. Rest and secure the computer on its left side. 3. Partially open the computer.
4. Insert a screw driver or similar thin tool into the keyboard release hole, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. 6. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it rests upside down on the palm rest.
7. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board. 8. Remove the keyboard (3). Reverse this procedure to install the keyboard.
Optical drive Description Spare part number DVD±RW Double-Layer with SuperMulti Drive (includes optical drive bezel and optical drive bracket) 686268-001 Before removing the optical drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
4. If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) to release the optical drive tray. 5. Use a flat-blade screw driver or similar tool to press on the optical drive bezel tab (2) to release the optical drive bezel. 6. Release the left side of the optical drive bezel (3). 7. Remove the optical drive bezel (4). 8. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you. 9.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector cable, or screws. Description Spare part number 750-GB, 5400-rpm, 9.5-mm 634250-001 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 5400-rpm, 9.5-mm 669299-001 500-GB, 5400-rpm, 7.0-mm 683802-001 320-GB, 5400-rpm, 9.5-mm 622643-001 320-GB, 5400-rpm, 7.
46 3. Remove the hard drive compartment cover (3) by sliding it away from the computer at an angle. The hard drive compartment cover is available in the Cover Kit, spare part number 686272-001. 4. Disconnect the hard drive connector cable (1) from the system board, and then release the cable from the clip (2) built into the base enclosure. 5. Remove the four Phillips PM2.5×4.0 screws (3) that secure the hard drive to the computer. 6. Remove the hard drive (4) from the hard drive bay.
7. If it is necessary to disassemble the hard drive, perform the following steps: a. Remove the four Phillips PM3.0×3.0 screws (1) that secure the hard drive bracket to the hard drive. b. Remove the hard drive bracket (2) from the hard drive. c. Disconnect the hard drive connector cable (3) from the hard drive. The hard drive bracket, hard drive connector cable, and screws are available in the Hard Drive Hardware Kit, spare part number 686261-001.
RTC battery Description Spare part number RTC battery 686274-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 35). 5.
Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the “+” sign faces up. Top cover Description Spare part number Top cover (includes the TouchPad board) 686283-001 Before removing the top cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
50 2. Remove the four Phillips PM2.0×2.5 screws on the rear edge of the battery bay and in the hard drive bay that secure the top cover to the computer. 3. Remove the four Phillips PM2.5×4.0 screws on the front edge of the battery bay and near the hard drive connector that secure the top cover to the computer. 4. Turn the computer right side up, with the front toward you. 5. Open the computer. 6.
7. Release the ZIF connector to which the TouchPad button board cable is connected, and then disconnect the TouchPad button board cable (2) from the system board. 8. Remove the Phillips PM2.0×2.5 screw (1) and the three Phillips PM2.5×6.5 screws (2) that secure the top cover to the computer. 9. Lift the rear edge of the top cover (1) and swing it up and forward until the left and right sides of the top cover detach from the base enclosure.
10. Remove the top cover (2). Reverse this procedure to install the top cover. Power button board Description Spare part number Power button board (includes cable) 686270-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
3. Remove the power button board (2). Reverse this procedure to install the power button board. TouchPad button board Description Spare part number TouchPad button board (includes bracket, TouchPad button board cable, and TouchPad cable) 686271-001 Before removing the TouchPad button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Remove the TouchPad button board: 54 1. Turn the top cover upside down, with the front toward you. 2. Detach the TouchPad button board cable (1) from the TouchPad. (The TouchPad button board cable is attached to the TouchPad with double-sided tape). 3. Release the ZIF connector to which the TouchPad board cable is connected, and then disconnect the TouchPad board cable (2) from the TouchPad board. 4.
6. Remove the TouchPad button board (3) by sliding it away from the top cover at an angle. Reverse this procedure to install the TouchPad button board.
Optical drive connector cable Description Spare part number Optical drive connector cable 686257-001 Before removing the optical drive connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
4. Remove the optical drive connector cable (4). Reverse this procedure to install the optical drive connector cable.
Speakers Description Spare part number Speakers (include speaker cables) 686279-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
4. Remove the speakers (4). Reverse this procedure to install the speakers.
USB board Description Spare part number USB board (includes cable) 686269-001 Before removing the USB board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Remove the USB board (3). Reverse this procedure to install the USB board.
System board NOTE: The system board spare part kit includes the processor and replacement thermal material. Description Spare part number For use on computer models equipped with an AMD E2-2000 processor (1.75-GHz, 1333-MHz, 18 W, dual core) and a UMA graphics subsystem memory 716019-501 For use on computer models equipped with an AMD E1-1500 processor (1.
Remove the system board: 1. Disconnect the following cables from the system board. (1) Speaker cable (2) Optical drive connector cable (3) Display panel cable (4) USB board cable (5) Power connector cable 2. Remove the three Phillips PM2.5×6.0 screws (1) that secure the system board to the base enclosure. 3. Lift the right side of the system board (2) until it rests at an angle.
4. Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board.
Fan/heat sink assembly Description Spare part number Fan/heat assembly (includes replacement thermal material) 688306-001 Before removing the fan/heat sink assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
4. Remove the fan/heat sink assembly (3). NOTE: Due to the adhesive quality of the thermal material located between the processor heat sink and processor, it may be necessary to move the processor heat sink from side to side to detach it. The thermal material must be thoroughly cleaned from the surfaces of the processor heat sink and the processor each time the processor heat sink is removed. Replacement thermal material is included with the processor heat sink and system board spare part kits.
Reverse this procedure to install the fan/heat sink assembly. Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. Release the wireless antenna cables (2) from the clips and routing channel built into the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 3. 68 Remove the five Phillips PM2.5×6.5 screws (1) that secure the display assembly to the base enclosure.
4. Remove the display assembly (2). 5. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Remove the two display bezel screw covers (1) and the two Phillips PM2.5×5.5 screws (2) that secure the display bezel to the display assembly. The display bezel screw covers are available in the Rubber Kit, spare part number 686276-001. b.
c. 6. 70 Remove the display bezel (6). The display bezel is available using spare part number 686255-001. If it is necessary to replace the display hinge covers: a. Remove the two Phillips PM2.5×4.0 screws (1) that secure the display hinge covers to the display enclosure. b. Remove the display hinge covers (2). The display hinge covers are available using spare part number 686262-001.
7. If it is necessary to replace the display panel: a. Release the display panel cable (1) from the clips built into the bottom edge of the display enclosure. b. Remove the four Phillips PM2.5×4.0 screws (2) that secure the display panel to the display enclosure. c. Lift the top edge of the display panel (3), and then swing it up and forward until it rests upside down in front of the display enclosure. d.
8. f. Disconnect the display panel cable (3) from the display panel. g. Remove the display panel. The display panel is available using spare part number 686273-001. If it is necessary to replace the display hinges: a. 72 Remove the six Phillips PM2.0×3.5 screws (1) that secure the display hinges to the display panel.
b. 9. Remove the display hinges (2). The display hinges are available using spare part number 686262-001. If it is necessary to replace the display panel cable: a. Detach the display panel cable (1) from the display enclosure. (The display panel cable is attached to the display enclosure with double-sided tape in multiple locations.) b. Disconnect the webcam/microphone cable (2) from the webcam/microphone module.
c. 74 Remove the display panel cable (3). The display panel cable is available using spare part number 686256-001 and includes the webcam/microphone cable.
10. If it is necessary to replace the webcam/microphone module, gently detach the webcam/ microphone module from the display enclosure. (The webcam/microphone module is attached to the display enclosure with double-sided tape.) CAUTION: Due to the thin profile of the webcam/microphone module, it is easily damaged. Take extra precaution to ensure the webcam/microphone module is not damaged when removing and replacing the module.
c. Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available using spare part number 686249-001. Reverse this procedure to install the display assembly. Power connector cable Description Spare part number Power connector cable (includes bracket) 686258-001 Before removing the power connector cable, follow these steps: 1. Turn off the computer.
3. Remove the power connector bracket (3). 4. Remove the power connector cable (4). Reverse this procedure to install the power connector cable.
5 Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: 1. Turn on or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc.
6 Specifications Computer specifications Metric U.S. Width 37.60 cm 14.80 in Depth 24.70 cm 9.72 in Height (front to rear) 3.05 to 3.58 cm 1.20 to 1.41 in Weight 2.45 kg 5.39 lb Dimensions Input power Operating voltage and current 18.5V/ 3.5A or 19.5V/ 3.33A – 65W 19V/ 4.74A or 19.5V/ 4.
15.6-in, SVA, display panel display specifications Metric U.S. Height 19.6 cm 7.72 in Width 34.7 cm 13.66 in Diagonal 39.8 cm 15.67 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 250 nits (typical) Dimensions Pixel resolution 82 Pitch 0.197 × 0.197 mm Format 1366 × 768 Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 3.
Hard drive specifications 640-GB* 500-GB* 320-GB* Height 9.5 mm 9.5 mm 9.5 mm Length 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec 1.1 GB/sec Security ATA security ATA security ATA security Dimensions Transfer rate Seek times (typical read, including setting) Single track 1.5 ms 1.5 ms 1.
7 Backing up, restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
See Creating HP Recovery media on page 85. 2. As you add hardware and software programs, create system restore points. A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time. A system restore point contains information that Windows uses, such as registry settings.
● Be sure that the computer is connected to AC power before you begin creating the recovery media. ● The creation process can take up to an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned. To create HP Recovery media: 1.
Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. For more information, see Recovering using HP Recovery Manager on page 88. ● If you want to recover the computer's original factory partitioning and content, you can choose the System Recovery option from the HP Recovery media.
Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, apps, and settings from your computer, and reinstalls Windows. IMPORTANT: This option does not provide backups of your information.
What you need to know ● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer. ● Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues. ● HP Recovery media must be used if the computer hard drive fails.
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1. If possible, back up all personal files. 2. Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive, and then restart the computer.
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions 92 Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1.
9 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter light 13 AC adapter, spare part number 24, 26 Action keys 8 antenna locations 5 removal 75 spare part number 22, 26, 76 Antenna Kit, spare part number 22, 26, 76 audio, product description 2 audio-in jack 11 audio-out jack 11 B base enclosure, spare part number 19 base enclosure, spare part numbers 27 battery removal 35 spare part numbers 19, 25, 35 battery bay 14 battery release latch 14 bottom components 14 button component 7 buttons optical drive eject 13 power 7 TouchPad 10 TouchPad
grounding guidelines guidelines equipment 32 grounding 30 packaging 31 transporting 31 workstation 31 30 H hard drive precautions 29 product description 2 removal 45 spare part numbers 19, 23, 25, 26, 45 specifications 83 hard drive bracket illustrated 23 removal 47 hard drive compartment cover location 14 removal 46 spare part number 26, 46 hard drive connector cable illustrated 23 removal 47 Hard Drive Hardware Kit contents 23 spare part number 19, 23, 26, 45 hard drive light 12 HDMI port 11 headphone j
optical drive 2 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 security 4 serviceability 4 video 2 wireless 2 product name 1, 33 product number 33 R removal/replacement preliminaries 28 procedures 33 right-side components 13 RJ-45 jack 11 RTC battery removal 48 spare part number 19, 26, 48 Rubber Kit, spare part number 19, 22, 26 S Screw Kit, spare part number 24, 26 security cable slot 13 security, product description 4 serial number 33 service considerations cables 29 connector
