QuickSpecs

HP Care Pack Services
Availability Services
1 yr 3 yr 4 yr 5 yr
HP Next Day Hardware Support E/C E/C C C
HP 4 Hr, 9x5 Hardware Support E/C E/C C C
HP 4 Hr, 13x5 Hardware Support E/C E/C C C
HP 4 Hr, 24x7 Hardware Support E/C E/C C C
HP 6 HR Call-to-Repair Hardware Support E/C E/C C C
HP Software Support E/C E/C C C
HP Software Support 24x7 E/C E/C C C
HP Support Plus E/C E/C C C
HP Support Plus 24 E/C E/C E/C E/C
HP Proactive Essentials 9x5, 10 Software
Incidents
NA NA NA NA
HP Proactive Essentials 9x5, 25 Software
Incidents
NA NA NA NA
HP Proactive Essentials 9x5 Unlimited NA NA NA NA
HP Proactive Essentials 24x7, 25 Software
Incidents
NA NA NA NA
HP Proactive Essentials 24x7, 50 Software
Incidents
NA NA NA NA
HP Proactive Essentials 24x7 Unlimited NA NA NA NA
HP Proactive 24 Service * E/C E/C NA NA
HP Critical Service * E/C E/C NA NA
* NOTE: Both Proactive 24 & Critical Service only relate to 'reactive elements'. 'Proactive elements'
are available on time & materials basis. (SW is supported separately per package).
Important Notice for
Tape Drives Installed in
a 1U or 3U Rack Mount
Kit
NOTE: These Care Packs do not apply to Tape Drives mounted in a 1U or 3U Rack Mount Kit.
The HP Rack Mount Kit Care Pack covers the all possible configurations of Tape Drives. Hence
the Care Packs for 1U & 3U Rack Mount Kit covers all encumberant drives.
Please follow the following URL for the correct Care Pack Services and descriptions.
http://h18000.www1.hp.com/products/quickspecs/10854_div/10854_div.PDF
Important Notice for
Internal Tape Drives
Installed in an HP
Server
NOTE: These Care Packs do not apply to Internal Tape Drives because they do not have Care
Packs associated with them if they are mounted in an HP Server. Hence the Care Packs for the
HP Server covers all encumberant drives.
Please follow the following URL for the correct Care Pack Services and descriptions.
For Proliant use - http://h18000.www1.hp.com/products/quickspecs/ProductBulletin.html
For BCS use - http://h18000.www1.hp.com/products/quickspecs/ProductBulletin.html
Important Notice for
Tape Drive Modules
Installed in an HP Tape
Array
NOTE: These Care Packs do not apply to Tape Drives mounted in an HP Tape Array because
they do not have Care Packs associated with them. Hence the Care Packs for the HP Tape Array
covers all encumberant drives.
Please follow the following url for the correct Care Pack Services and descriptions.
http://h18000.www1.hp.com/products/quickspecs/11878_div/11878_div.PDF
QuickSpecs
HP StorageWorks DAT Drives
Service and Support, HP Care Pack, and Warranty Information
DA - 11883 Worldwide QuickSpecs — Version 28 — 1.26.2008 Page 17