User`s manual

Returning Your Printer
Repackaging Guidelines
•• Remove and retain the toner cartridge. If you have installed
optional memory, remove that also.
•• If possible, print a self test page before you power off the printer and
send it with the printer.
•• Include the completed copy of the Service Information Form. (See
next page.) Note on the form which items were returned.
•• Use the original shipping container and packing materials if possible.
•• Include print samples that illustrate the problems you are having, if
applicable.
•• Include 5 sheets of the paper or other media you are having trouble
printing, if possible.
Service Information Form
Please photocopy and complete the Service Information Form on the
next page when requesting service from an HP Customer Service Center
or a service-authorized HP Dealer. This form must be shipped with your
equipment. Service cannot begin until we have this information.
Be sure that you follow the procedures for troubleshooting in Chapter 6
before returning the printer.
7
Warranty Information
EN Warranty and License Information 7-5