User`s manual

Symptom Possible Cause Solutions
Both the Data (middle) Light
and the Ready (bottom) Light
are on steadily (not blinking).
There is unprinted data in
the printer. (Your software
did not send an “end of job”
or “form feed” command.)
Briefly press and release the Front Panel Button to print the
rest of the data.
The Data (middle) Light is
blinking.
The printer is in Manual
Feed mode.
Make sure correct paper is loaded into printer. Briefly press
and release the Front Panel Button to resume printing.
All the printer’s lights are off
and the printer does not
respond when you attempt to
wake it up.
The printer is unplugged
from the power source.
Check the power cord connections and power source. Try a
different outlet.
The printer has
malfunctioned.
Refer to the Support Page on the inside front cover for
support options available.
All the printer’s lights are on. The printer has a hardware
error.
Disconnect the printer from its power source and reconnect it
after a 15 minute wait. If all three lights come back on,
contact your HP authorized service representative.
If you have added a memory card to your printer, remove it
and check light status. See Appendix D for adding and
removing printer memory cards.
All three printer lights are
flashing at once.
Incompatible Memory Card. Remove incompatible memory card and replace with a 1,2,4,
or 8 Mb, 70 nsec or faster (such as 50 nsec) memory card.
The printer is feeding
multiple sheets or jams
frequently.
Paper was added to the
Paper Input Bin incorrectly.
Remove the paper from the Paper Input Bin Tap the sides of
the stack together and reinsert into the bin.
The Paper Input Bin is too
full.
Remove some of the paper. The Paper Input Bin can hold
up to 100 sheets of regular weight paper or 10 envelopes.
More than one sheet was
added into the Single Sheet
Input Slot.
Add only one sheet at a time into the Single Sheet Input Slot.
If printing more than one sheet of the same type of media,
try using the Paper Input Bin.
Paper was poorly cut by the
manufacturer and is
sticking together.
Although fanning the paper is not generally recommended, it
may be an effective way to decrease multi-feeds if the paper
was poorly cut by the manufacturer and is sticking together.
You may also try turning the paper around to feed the
opposite end first.
The paper does not meet
HP’s specifications for print
media.
Try another kind of paper. See the paper specifications in
Appendix B.
The output capacity was
exceeded in the Paper
Output Bin or Front Output
Slot.
Do not allow more than 100 sheets of 20 lb. bond weight
paper (less for heavier media) to stack in the Paper Output
Bin. Do not allow more than 1 transparency or 20 sheets of
other media to stack up in front of the Front Output Slot.
Table 6-1 Solving Printer Problems (Continued)
6
Troubleshooting and Problem Solving
EN Troubleshooting and Problem Solving 6-7