HP ProLiant BL20p Generation 2 Server Blade Maintenance and Service Guide March 2003 (First Edition) Part Number 316078-001 HP CONFIDENTIAL Codename: StormX Part Number: 316078-001 Last Saved On: 4/3/03 1:17 PM
© 2003 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel is a U.S. registered trademark of Intel Corporation. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice.
Contents About This Guide Audience Assumptions............................................................................................................................... vii Technician Notes........................................................................................................................................ vii Where to Go for Additional Help.................................................................................................................ix Integrated Management Log ...
Contents Chapter 3 Diagnostic Tools ProLiant BL p-Class Diagnostic Tools ......................................................................................................3-1 Firmware Upgrades for Management Modules .........................................................................................3-3 Chapter 4 Connectors, LEDs, and Switches Connectors .................................................................................................................................................
Contents 2-27 2-28 2-29 2-30 4-1 4-2 4-3 4-4 4-5 4-6 4-7 4-8 Loosening the system board thumbscrews........................................................................................ 2-27 Disengaging the system board .......................................................................................................... 2-27 Removing the system board.............................................................................................................. 2-28 Removing a server blade blank......
About This Guide This maintenance and service guide can be used for reference when servicing HP ProLiant BL20p Generation 2 server blades. WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment. Improper repairs can create conditions that are hazardous. Audience Assumptions This guide is for service technicians.
About This Guide CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of clearance at the front and back of the server. CAUTION: The system is designed to be electrically grounded (earthed). To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only. NOTE: Any indications of component replacement or printed wiring board modifications may void any warranty.
About This Guide Where to Go for Additional Help In addition to this guide, the following information sources are available: • HP ProLiant BL p-Class System Setup and Installation Guide • HP ProLiant BL p-Class System Hardware Installation and Configuration Poster • HP Servers Troubleshooting Guide • Altiris eXpress Deployment Server for HP ProLiant Servers User Guide • Integrated Lights-Out User Guide • ROM-Based Setup and Utility User Guide • White paper: HP ProLiant BL p-Class System Overvi
1 Illustrated Parts Catalog This chapter provides illustrated parts and spare parts lists for the HP ProLiant BL20p Generation 2 server blade components. Refer to Table 1-1 for the names of referenced spare parts.
Illustrated Parts Catalog ProLiant BL20p G2 Server Blade Components System Exploded View Figure 1-1: System exploded view 1-2 HP ProLiant BL20p Generation 2 Server Blade Maintenance and Service Guide HP CONFIDENTIAL Codename: StormX Part Number: 316078-001 Last Saved On: 4/3/03 1:04 PM
Illustrated Parts Catalog Server Blade Spare Parts List Table 1-1: Server Blade Spare Parts List Item Description Spare Part Number Mechanical Components 1 Access panel 305311-001 2 Hard drive blank 122759-001 Boards 3 Power button/LED board with cable 237552-001 4 SCSI backplane with cable 305318-001 5 System board with heatsinks (2) 305312-001 6 Standard NIC module or Fibre Channel Mezzanine Card (shown) 305314-001 7 HP Smart Array 5i Plus Controller module 305315-001 System Compo
Illustrated Parts Catalog Table 1-1: Server Blade Spare Parts List continued Item Description Spare Part Number Options 18 DIMM, 2-GB, ECC registered PC2100 DDR SDRAM * ** 300702-001 19 Battery-Backed Write Cache Enabler, with cable 260740-001 20 Fibre Channel upgrade module * 305313-001 21 RJ-45 Patch Panel 2, with Fibre Channel support * 322299-001 22 Transceiver, 2-GB, Fibre Channel * 229204-001 * Not shown ** DIMMs must be installed in pairs.
2 Removal and Replacement Procedures This chapter provides subassembly/module-level removal and replacement procedures for system components. After completing all necessary removal and replacement procedures, verify that all components operate properly by running the appropriate diagnostic software: • For server blade components, run the Server Diagnostics Utility, available from the HP website: www.hp.com • For server blade enclosure and power enclosure components, run the infrastructure diagnostics.
Removal and Replacement Procedures WARNING: To reduce the risk of injury from high current electrical energy, do not remove the server blade access panel when power is applied through the HP ProLiant p-Class diagnostic station. Remove all power from the server blade before removing the access panel. WARNING: Setting the server blade Power On/Standby button to the standby position removes power from most areas of the server blade.
Removal and Replacement Procedures WARNING: To reduce the risk of shock or injury from high current electrical energy, do not reach into a server blade enclosure once it has been installed in a rack and connected to a working rack bus bar. Do not touch the power or data backplanes within the server blade enclosure once it has been installed.
Removal and Replacement Procedures Server Blade Components Use the procedures in this section to perform service events on ProLiant BL20p G2 server blades. NOTE: Slate-blue denotes serviceable parts, and port denotes hot-pluggable parts. Server Blade Preparation To service any internal server blade component, you must power down the server blade and remove it from the server blade enclosure. CAUTION: Electrostatic discharge can damage electronic components.
Removal and Replacement Procedures Figure 2-1: Pressing the Power On/Standby button CAUTION: After you press the release button, the server blade is unlocked from the enclosure. Use both hands to support the server blade when you remove it from the rack. 3. Remove the server blade from the server blade enclosure: a. Press the release button (1). b. Open the lever (2). c. Grasp the lever and slide the server blade from the enclosure (3).
Removal and Replacement Procedures CAUTION: Always populate server blade enclosure bays with either a server blade or server blade blank. Operating the enclosure without a server blade or server blade blank results in improper airflow and improper cooling that can lead to thermal damage. Reverse steps 1 through 3 to install and power up a server blade. Server blades are set to power up automatically upon insertion.
Removal and Replacement Procedures Hard Drive Blanks To remove a hard drive blank: 1. Press the release buttons simultaneously (1). 2. Pull the blank out of the drive bay (2). Figure 2-4: Removing a hard drive blank CAUTION: Always populate hard drive bays with either a hot-plug SCSI hard drive or hard drive blank. Operating the server blade without a hot-plug SCSI hard drive or hard drive blank results in improper airflow and improper cooling that can lead to thermal damage.
Removal and Replacement Procedures Hot-Plug SCSI Hard Drives To assess hard drive status, observe the hot-plug SCSI hard drive status LEDs. For a detailed explanation of these LEDs, refer to Chapter 4, “Connectors, LEDs, and Switches.” CAUTION: Refer to the HP Servers Troubleshooting Guide before removing a hard drive. IMPORTANT: It is not necessary to power down the server blade before removing or replacing a hot-plug SCSI hard drive. To remove a hot-plug SCSI hard drive: 1.
Removal and Replacement Procedures DIMMs To remove a DIMM: 1. Power down the server blade and remove it from the server blade enclosure. Refer to the “Server Blade Preparation” section in this chapter. 2. Remove the access panel. Refer to the “Access Panel” section in this chapter. NOTE: The server blade ships with at least two DIMMs installed in slots 1A and 2A. 3. Open the DIMM slot latches (1). 4. Remove the DIMM from the slot (2).
Removal and Replacement Procedures Processors, Heatsinks, and PPMs To remove a processor: 1. Power down the server blade and remove it from the server blade enclosure. Refer to “Server Blade Preparation” in this chapter. 2. Remove the access panel. Refer to “Access Panel” in this chapter. 3. Push down on the slate-blue locking levers on both sides of the processor assembly, and then pull them up (1).
Removal and Replacement Procedures 5. Raise the locking lever to release the processor (1), and remove the processor (2). Figure 2-8: Removing the processor To replace the processor: CAUTION: When installing the processor into the socket, be sure that the locking lever is raised to avoid damaging pins. 1. With the locking lever raised, insert the processor with the edges properly aligned. 2. Lower the locking lever. 3. Remove the thermal interface media cover from the new heatsink.
Removal and Replacement Procedures CAUTION: After the cover is removed, do not touch the thermal interface media. Touching the thermal interface media could cause processor overheating. 4. Install the heatsink, and close the locking levers. CAUTION: The heatsink is not reusable and must be discarded if removed from the processor after application. To remove a PPM: 1. Power down the server blade and remove it from the server blade enclosure. Refer to the “Server Blade Preparation” section in this chapter.
Removal and Replacement Procedures Battery-Backed Write Cache Enabler To remove the Battery-Backed Write Cache Enabler: 1. Power down the server blade and remove it from the server blade enclosure. Refer to the “Server Blade Preparation” section in this chapter. 2. Remove the access panel. Refer to the “Access Panel” section in this chapter. 3. Disconnect the cable from the Battery-Backed Write Cache Enabler.
Removal and Replacement Procedures 4. Remove the Battery-Backed Write Cache Enabler from the Smart Array 5i Plus Controller module. Figure 2-12: Removing the Battery-Backed Write Cache Enabler 5. Remove the Smart Array 5i Plus Controller module from the system board by turning the standoffs one-quarter turn counter-clockwise (1) and lifting the board (2).
Removal and Replacement Procedures 6. Disconnect the cable from the bottom of the Smart Array 5i Plus Controller module. Figure 2-14: Disconnecting the Smart Array 5i Plus Controller module cable 7. Install the Smart Array 5i Plus Controller module by seating it on the system board (1) and turning the standoffs one-quarter turn clockwise (2). Figure 2-15: Installing the Smart Array 5i Plus Controller module To replace the Battery-Backed Write Cache Enabler, reverse steps 1 through 7.
Removal and Replacement Procedures Fan Assembly To remove the fan assembly: 1. Power down the server blade and remove it from the server blade enclosure. Refer to the “Server Blade Preparation” section in this chapter. 2. Remove the access panel. Refer to the “Access Panel” section in this chapter. 3. Disconnect the fan assembly cables from the system board. IMPORTANT: Be sure to connect the cables to the same connectors when replacing the fan assembly.
Removal and Replacement Procedures 4. Press the fan retention tab (1), and lift up the assembly (2). Figure 2-17: Removing a fan assembly Reverse steps 1 through 4 to replace the fan assembly.
Removal and Replacement Procedures Smart Array 5i Plus Controller Module To remove the Smart Array 5i Plus Controller module: 1. Power down the server blade and remove it from the server blade enclosure. Refer to the “Server Blade Preparation” section in this chapter. 2. Remove the access panel. Refer to the “Access Panel” section in this chapter. 3. Turn the standoffs one-quarter turn counterclockwise (1). 4. Grasp the front and back of the module, near the connectors, and lift the module (2).
Removal and Replacement Procedures NIC Modules To remove either the standard NIC module or the dual-port Fibre Channel Mezzanine Card: 1. Power down the server blade and remove it from the server blade enclosure. Refer to the “Server Blade Preparation” section in this chapter. 2. Remove the access panel. Refer to the “Access Panel” section in this chapter. 3. Turn the standoffs one-quarter turn counterclockwise (1). 4. Grasp the front and back of the module, near the connectors, and lift the module (2).
Removal and Replacement Procedures Dual Port Fibre Channel Mezzanine Card An optional dual port Fibre Channel (FC) Mezzanine Card enables Fibre Channel support for clustering capabilities and a SAN connection when used in conjunction with an interconnect with Fibre Channel support. The FC Mezzanine Card replaces the standard NIC module that is shipped with some server blades. For more information about connecting to the SAN, refer to the Heterogeneous Open SAN Design Reference Guide located at http://www.
Removal and Replacement Procedures SCSI Backplane To remove the SCSI backplane: 1. Power down the server blade and remove it from the server blade enclosure. Refer to the “Server Blade Preparation” section in this chapter. 2. Remove the access panel. Refer to “Access Panel” in this chapter. 3. Remove any hot-plug SCSI hard drives or hard drive blanks: — If any hard drive blanks are installed, refer to the “Hard Drive Blanks” section in this chapter.
Removal and Replacement Procedures 8. Remove the plastic fan baffle (1), and disconnect the SCSI backplane cable from the system board (2). NOTE: The fan baffle is most easily removed at a 45˚ angle. Figure 2-22: Disconnecting the SCSI backplane cable Reverse steps 1 through 8 to replace the SCSI backplane.
Removal and Replacement Procedures Power Button/LED Board To remove the power button/LED board: 1. Power down the server blade and remove it from the server blade enclosure. Refer to “Server Blade Preparation” in this chapter. 2. Remove the access panel. Refer to “Access Panel” in this chapter. 3. Remove any hot-plug SCSI hard drives or hard drive blanks: — If any hard drive blanks are installed, refer to “Hard Drive Blanks” in this chapter.
Removal and Replacement Procedures 7. Tilt the front edge of the power button/LED board down until the keyholes on the rear of the board clear the alignment pins (1). 8. Slide the power button/LED board out of the front of the chassis (2). IMPORTANT: Be sure that the cable is disconnected from the SCSI backplane. Figure 2-24: Removing the power button/LED board Reverse steps 1 through 8 to replace the power button/LED board.
Removal and Replacement Procedures CAUTION: Batteries, battery packs, and accumulators should not be disposed of along with general household waste. In order to forward them for recycling or proper disposal, please use the public collection system, or return them to the authorized partners or their agents. IMPORTANT: Run the System Utility to configure the system after replacing the battery. Refer to the HP ProLiant BL p-Class System Setup and Installation Guide for more information.
Removal and Replacement Procedures System Board To remove the system board: 1. Power down the server blade and remove it from the server blade enclosure. Refer to the “Server Blade Preparation” section in this chapter. 2. Remove the access panel. Refer to the “Access Panel” section in this chapter. 3. Remove the DIMMs. Refer to the “DIMMs” section in this chapter. 4. Remove the PPMs. Refer to the “Processor Power Module” section in this chapter. 5. Remove the processor assemblies.
Removal and Replacement Procedures 11. Loosen the system board thumbscrews. Note that the thumbscrew between the VHDM connector and the DC filter module will not remain attached. If necessary, refer to Figure 4-3 for system board component locations. Figure 2-27: Loosening the system board thumbscrews 12. Identify the seven keyhole locations, and slide the system board toward the front of the server blade. 13. Lift the system board until it comes off the alignment keys.
Removal and Replacement Procedures 14. Lift the edge of the system board nearest the system switches. The edge of the system board nearest the Smart Array 5i Plus Controller module connectors tilts down into the chassis, and the edge of the system board nearest the system switches tilts up out of the chassis. If necessary, refer to Figure 4-3 for the component locations. IMPORTANT: Be sure to pull the power connector through the chassis before removing the system board. Refer to Figure 2-26 for details.
Removal and Replacement Procedures Server Blade Blanks To remove a server blade blank: 1. Press the release buttons simultaneously (1). 2. Slide the server blade blank from the server blade enclosure (2). Figure 2-30: Removing a server blade blank CAUTION: Always populate server blade enclosure bays with either a server blade or server blade blank. Operating the enclosure without a server blade or server blade blank results in improper airflow and improper cooling that can lead to thermal damage.
3 Diagnostic Tools ProLiant BL p-Class Diagnostic Tools Use the following tools to diagnose problems, test hardware, and monitor and manage system operations. Table 3-1: Diagnostic Tools Tool Description How to run the tool Array Diagnostics Utility (ADU) ADU is designed to run on all HP systems that support HP array controllers. ADU collects information about the array controllers in the system and generates a list of detected problems.
Diagnostic Tools Table 3-1: Diagnostic Tools continued Tool Description How to run the tool HP Diagnostics HP Diagnostics tests and verifies operation of HP hardware. If HP Diagnostics finds a hardware failure, it isolates the replaceable part, if possible. Access HP Diagnostics when POST detects a system configuration error. For a complete list of POST error messages, refer to the HP Servers Troubleshooting Guide. HP Diagnostics can be downloaded from the HP website: http://h18000.www1.hp.
Diagnostic Tools Table 3-1: Diagnostic Tools continued Tool Description How to run the tool Option ROM Configuration for Arrays (ORCA) The Option ROM Configuration for Arrays Utility is a menu-driven utility that does not require a CD and can be started when the server blade is booting. This utility enables users to perform the following functions: Run ORCA by pressing the F8 key during POST. • Create, configure, and/or delete logical drives. • Specify RAID levels. • Assign online spares.
4 Connectors, LEDs, and Switches Connectors ProLiant BL20p G2 Server Blade Front Panel Connectors The server blade has one front panel connector, a diagnostic port that accepts the diagnostic cable for configuration and troubleshooting purposes. Figure 4-1: ProLiant BL20p G2 diagnostic port NOTE: The rear iLO port is disabled when iLO is accessed through the diagnostic port on the front panel.
Connectors, LEDs, and Switches Rear Panel Connectors Use Figure 4-2 and Table 4-1 to identify ProLiant BL20p G2 server blade rear panel connectors.
Connectors, LEDs, and Switches System Board Components and Connectors Use Figure 4-3 and Table 4-2 to identify ProLiant BL20p G2 system board components and connectors.
Connectors, LEDs, and Switches Table 4-2: System Board Components and Connectors continued Item Description 14 SCSI backplane board connector 15 Processor socket 2 16 Processor power module slot 2 17 Optional Battery-Backed Write Cache Enabler Diagnostic Cable Use Figure 4-4 and Table 4-3 to identify diagnostic cable connectors.
Connectors, LEDs, and Switches LEDs Use the following section to identify LEDs on the following ProLiant BL p-Class system components: • ProLiant BL20p G2 server blade front panel • Hot-plug SCSI hard drives ProLiant BL20p G2 Server Blade Front Panel Six LEDs on the front of the server blade indicate server status. Use Figure 4-5 and Table 4-4 to identify LED locations and functions.
Connectors, LEDs, and Switches Table 4-4: ProLiant BL20p G2 Server Blade Front Panel LEDs Item LED Description Status 1 Unit identification Blue = Flagged Blue flashing = Management mode Off = No remote management 2 Health Green = Normal status Flashing = Booting Amber = Degraded status Red = Critical status 3 NIC 1 Green = Linked to network 4 NIC 2 Green flashing = Network activity 5 NIC 3 Off = No activity 6 Power On/Standby Green = On Amber = Standby (power available) Off = Unit off
Connectors, LEDs, and Switches Table 4-5: Hot-Plug SCSI Hard Drive LEDs 1 Activity 2 Online 3 Fault Means On Off Off Do not remove the drive. Removing a drive during this process causes data loss. The drive is being accessed and is not configured as part of an array. On Flashing Off Do not remove the drive. Removing a drive during this process causes data loss. The drive is rebuilding or undergoing capacity expansion. Flashing Flashing Flashing Do not remove the drive.
Connectors, LEDs, and Switches Switches Use the following sections to identify the locations and functions of push-button and system switches. Buttons Use the “Power On/Standby Button” section to identify push-button switches on the system hardware. Power On/Standby Button Setting the server blade Power On/Standby button to the standby position removes power from most areas of the server blade. This process may take 30 seconds, during which time some internal circuitry remains active.
Connectors, LEDs, and Switches System Switches System switches enable you to change certain settings or to perform advanced diagnostic procedures. The following sections explain the functions of each switch. Use Figure 4-8 and Table 4-6 to identify switch locations and functions.
Connectors, LEDs, and Switches NMI Switch Crash dump analysis is an essential part of eliminating reliability problems such as hangs or crashes in operating systems, device drivers, and applications. Crashes can freeze a system, requiring you to do a hard reset. Resetting the system erases any information that supports root cause analysis. Systems running Microsoft Windows 2000 experience a blue screen trap when the operating system crashes.
Connectors, LEDs, and Switches — Press the Power On/Standby button on the front of the server blade. — Use the virtual power button feature in the iLO remote console. 8. Wait for the POST message that prompts you to change the switch setting: Maintenance switch detected in the "On" position. Power off the server and turn switch to the "Off" position. 9. Repeat steps 1 through 3. 10. Change position 6 of SW4 to off. 11. Repeat steps 5 through 7.
Connectors, LEDs, and Switches Accessing the Redundant ROM If the system ROM is corrupted, you can set the system to use the backup version or redundant ROM. To use the redundant ROM: 1. Power down the server blade: — Press the Power On/Standby button on the front of the server blade. — Use the virtual power button feature in the iLO remote console. 2. Disconnect the server blade from all power sources: — Remove the server blade from the enclosure and set it on a flat, level surface.
Index A access panel removing 2-6 replacing 2-6 spare part number 1-3 ADU See Array Diagnostics Utility (ADU) alignment keys 2-28 Array Diagnostics Utility (ADU) access 3-1 description 3-1 ASR-2 See Automatic Server Recovery-2 (ASR-2) Automatic Server Recovery-2 (ASR-2) access 3-1 description 3-1 B battery disposal 2-25 disposal, caution 2-25 location 4-3 removing 2-25 replacing 2-25 spare part number 1-3 battery, warning 2-24 Battery-Backed Write Cache Enabler location 4-4 removing 2-13 replacing 2-15 sp
Index guides HP ProLiant BL p-Class System Setup and Installation Guide 3-2 HP Servers Troubleshooting Guide 3-1, 3-2 H hard drive blank removing 2-7 replacing 2-7 spare part number 1-3 heatsink, spare part number 1-3 help resources ix hot 2-3 hot-plug SCSI hard drives LEDs 4-6 removing 2-8 replacing 2-8 HP authorized reseller ix HP NC3163 Fast Ethernet NIC Embedded 10/100 WOL See NIC module HP ProLiant BL p-Class System Setup and Installation Guide 3-2 I iLO RBSU See Integrated Lights-Out ROM-Based Setu
Index processor, spare part number 1-3 ProLiant Essentials Rapid Deployment Pack access 3-3 description 3-3 R rack cautions 2-2 warnings 2-2 weight 2-2 RBSU See ROM-Based Setup Utility redundant ROM, accessing 4-12 removing access panel 2-6 battery 2-25 Battery-Backed Write Cache Enabler 2-13 DIMMs 2-9 fan assembly 2-16 hard drive blank 2-7 hot-plug SCSI hard drives 2-8 NIC module 2-19 power button/LED board 2-23 PPM 2-12 processor assembly 2-10 SCSI backplane 2-21 server blade blank 2-29 server blades 2-
Index ROMPaq 3-2 Survey Utility 3-2 U unit identification (UID), LEDs 4-6 utilities Diagnostics 3-2 Insight Manager 7 3-2 Integrated Lights-Out ROM-Based Setup Utility (iLO RBSU) 3-2 Option ROM Configuration for Arrays (ORCA) 3-3 ProLiant Essentials Rapid Deployment Pack 3-3 RBSU 3-3 Index-4 V ventilation clearances viii voltage regulator module See processor power module (PPM) VRM See processor power module (PPM) W warranty viii HP ProLiant BL20p Generation 2 Server Blade Maintenance and Service Guid
