Specifications

Compaq Customer Support A-1
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
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Part Number: 141356-001 File name: Appa
appendix
A
C
OMPAQ
C
USTOMER
S
UPPORT
Preparing to Call Technical Support
If you cannot solve a problem using the troubleshooting chapter,
you may need to call technical support. To receive the fastest
possible solution when you call, follow the instructions in
Chapter 15 to run the Compaq diagnostics utilities. Have the
following available when you call:
■
The computer
■
Serial number on the bottom of the computer
■
Purchase date on invoice
■
Conditions under which the problem occurred
■
Error messages that occurred
■
Hardware configuration
■
Type of printer connected
■
Hardware and software you are using
■
Product identification number (PIN), which you entered
when you set up the computer. (Click StartÆSettingsÆ
Control PanelÆSystemÆGeneral tab. Your PIN number is
below your name.)