Specifications

Troubleshooting 16-15
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: J Abercrombie Saved date: 07/28/99 1:59 PM
Part Number: 141356-001 File name: Ch16
Solving Modem Problems
Problem Possible Cause Solution
Modem does not dial
correctly
Call Waiting may be
interfering.
Disable Call Waiting
before dialing.
■
For information about
disabling Call Waiting,
consult your operating
system
documentation.
■
To obtain the disable
call waiting code for
your dialing area,
consult your local
telephone service
provider.
Clicking sound and
modem does not
connect
The modem is
connected to a digital
line. NOTE: The
EXCESS LINE
CURRENT SENSED
message does not
display if the current is
under 100 mA.
Connect the modem to a
standard analog
telephone line, then
reestablish the
connection.
Modem does not
connect
The error correction
feature of your
modem software is
interfering.
Disable error correction
(&KO) and data
compression (&MO)
using AT commands.
NOTE: To access AT
commands and
instructions for using
them, select StartÆ
Compaq Information
CenterÆModem
Commands.