. . . . . . . . . . . . . . . . . . . . . . . . . . Reference Guide Compaq Armada 4100 Family of Personal Computers Reference Guide Compaq Armada 4100 Family of Personal Computers • Components and Features • Maximizing Battery Life • Computer Upgrades • Diagnostics • Troubleshooting 228988-003 COVE.
. . . . . . . . . . . . . . . . . . . . . . . . . Notice The information in this guide is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL. This guide contains information protected by copyright.
Part Number 228988-003 - - Writer: Lorise Fazio - - Saved date: 08/15/96 9:56 AM File Name T:\docs\codename\partnumber\NO-US-EN.
. . . . . . . . . . . . . . . . . . . . . . . . . Agency Federal Communications Commission Notice This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
. . . . . . . . . . . . . . . . . . . . . . . . . Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods to maintain compliance with FCC Rules and Regulations. Airline Travel Notice Use of electronic equipment aboard commercial aircraft is at the discretion of the airline. European Notice Products with the CE Marking comply with both the EMC Directive (89/336/EEC) and the Low Voltage Directive (73/23/EEC) issued by the Commission of the European Community.
. . . . . . . . . . . . . . . . . . . . . . . . . Battery Notice ! WARNING: Your computer is provided with a Lithium battery-powered Real-Time Clock circuit. There is a danger of explosion and risk of personal injury if the battery is incorrectly replaced or not handled properly. Do not attempt to recharge the battery, disassemble it, immerse it in water, or dispose of it in fire. Replacement is to be done by a Compaq authorized service provider using the Compaq spare designated for this product.
. . . . . . . . . . . . . . . . . . . . . . . . . Contents Preface Using This Guide ........................................................ xv Chapter 1 Finding Information About Your Computer Printed and Online References................................... 1-1 Ordering Backup Diskettes ........................................ 1-2 Customer Registration Material ................................. 1-2 Online Options Guide ................................................ 1-2 Worldwide Telephone Numbers .....
. . . . . . . . . . . . . . . . . . . . . . . . . Trackball Components ............................................... 4-4 Removing a Pointing Device ..................................... 4-5 Installing a Pointing Device....................................... 4-7 Chapter 5 Managing Power Using the Power Button ............................................. 5-2 Power Choices..................................................... 5-2 Using the Suspend Button..........................................
. . . . . . . . . . . . . . . . . . . . . . . . . Power Properties Utility........................................... 5-20 Battery Status Tab ............................................. 5-20 Setting Battery Conservation Levels ................. 5-21 Setting a Timeout .............................................. 5-22 Turning Hibernation On or Off ......................... 5-23 Using the AC Energy Saver .............................. 5-24 The Battery Gauge Popup .................................
. . . . . . . . . . . . . . . . . . . . . . . . . Inserting a PC Card ............................................. 9-4 Removing a PC Card........................................... 9-4 PC Card Software................................................ 9-5 Using Telephony Features................................... 9-5 Connecting a TV or VCR.................................... 9-6 Connecting Infrared Equipment .......................... 9-7 Chapter 10 Adding Software and Upgrades Installing Software ........
. . . . . . . . . . . . . . . . . . . . . . . . . Chapter 12 Caring for the Computer Routine Care ............................................................ 12-2 Travel Guidelines..................................................... 12-3 Shipping Guidelines................................................. 12-4 Chapter 13 Diagnostics Accessing Diagnostics ............................................. 13-1 Accessing Diagnostics from Windows .............. 13-1 Running Computer Checkup (TEST)...............
. . . . . . . . . . . . . . . . . . . . . . . . . Solving Pointing Device Problems.................. 14-18 Cleaning the Trackball .................................... 14-20 Cleaning Inside the Trackball Assembly ......... 14-21 Servicing the Computer................................... 14-22 Preparing for a Call to Customer Support ....... 14-23 POST Error Messages ..................................................................A-1 Connector Pin Asgnments....................................................
. . . . . . . . . . . . . . . . . . . . . . . . . Preface Using This Guide The following format conventions distinguish elements of the text throughout this guide: ■ Key names appear in a boldfaced type looking very much the way they appear on the keyboard; for example, Home, End, Backspace, Tab. ■ When keys must be pressed at the same time, the action is represented by the key names and the plus (+) symbol; for example, Ctrl+Alt+Delete.
. . . . . . . . . . . . . . . . . . . . . . . . . IMPORTANT: Text set off in this manner presents clarifying information or specific instructions. NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information. xvi Preface Part Number; 228988-001 - Writer: Dianne Fielden - Saved by; Johnnie Abercrombie Saved date: 09/25/97 10:53 AM - File Name: PREFACE.
. . . . . . . . . . . . . . . . . . . . . . . . . Chapter 1 Finding Information About Your Computer In this chapter you will learn about the references that come with your computer and where to find them. References are provided for you in two ways: ■ As printed materials ■ As online information accessible from the computer screen NOTE: The printed and online references that come with the computer vary by model.
. . . . . . . . . . . . . . . . . . . . . . . . . CAUTION: Most online references are available only through the Windows interface. If you delete Windows, those references will also be deleted. Therefore, Compaq recommends that you not delete Windows software. Ordering Backup Diskettes Compaq recommends that you create a backup of the software preinstalled on the computer. Or, for an additional cost, you can order a backup CD or diskettes from Compaq for all software preinstalled on this computer.
. . . . . . . . . . . . . . . . . . . . . . . . . Worldwide Telephone Numbers Locate your geographical area from the following table and use one of the telephone numbers for Compaq assistance. General Information Numbers—Product information, technical assistance, and the location of your nearest Compaq authorized dealer, reseller, or service provider. Technical Support Numbers—Hardware technical support in analyzing system configuration and diagnostic problems or troubleshooting.
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. . . . . . . . . . . . . . . . . . . . . . . . . Chapter 2 Taking a Look at the Computer Your computer is equipped with many features, including hotkeys, programmable keys, light indicators, and connectors. This chapter familiarizes you with the components on the computer and how to use them. External devices such as a printer, portable expansion unit, monitor, keyboard, or mouse can be connected to your computer to enhance its functionality. See Chapter 9, Connecting External Equipment, for more details.
. . . . . . . . . . . . . . . . . . . . . . . . . Front and Left Side Components Front and Left Side Components Front and Left Side of the Computer 2-2 Ref. Component Function ➊ ➋ Cable lock provision Protects your computer from theft. Hard drive Drive inside your computer that stores data. ➌ PC Card slots Accept one Type III, or two Type II, or two Type I PC Cards.
. . . . . . . . . . . . . . . . . . . . . . . . . Front and Right Side Components Front and Right Side Components Front and Right Side of the Computer Ref. Component Function ➊ DualBay Accepts an internal diskette drive (3.5-inch diskettes) or optional modular battery pack. ➋ DualBay Eject Button Ejects the diskette drive or optional modular battery pack. ➌ AC power connector Connects the AC Adapter cable.
. . . . . . . . . . . . . . . . . . . . . . . . . Keyboard Components Keyboard Keyboard Components Ref. Component Function ➊ Used for specific functions in applications and operating systems. Assign and launch applications and emulate Windows and Application Logo Keys. When pressed once, initiates Suspend; when pressed the second time, exits Suspend. Display computer status indicators. When pressed the first time, turns on the computer. (See chapter 5, Managing Power, for details.
. . . . . . . . . . . . . . . . . . . . . . . . . Status Panel Lights Status Panel Lights Status Panel Lights Ref. Indicator Function ➊ Power/ Suspend Turns on (solid) when power to the computer is turned on; blinks in Suspend mode; turns off when computer is in Hibernation or powered off. ➋ Battery charge Turns on (solid) when computer is turned on and when battery is fast charging. If a low-battery point is reached, light will flash 6 times and you'll hear a beep.
. . . . . . . . . . . . . . . . . . . . . . . . . Rear Components Rear Components Rear of the Computer 2-6 Ref Component Function ➊ Keyboard/mouse connector Connects an external keyboard, mouse, or other pointing device. ➋ Parallel connector Connects optional parallel devices, such as a printer. Also connects the diskette drive as an external feature. ➌ Serial connector Connects optional serial devices, such as a mouse.
. . . . . . . . . . . . . . . . . . . . . . . . . Bottom Components Bottom Components Bottom of the Computer Ref Component Function ➊ DualBay Accepts an internal diskette drive (3.5-inch diskettes) or modular battery pack. ➋ Pointing device The modular touchpad or trackball moves the pointer around the screen; functions as a mouse. ➌ Memory compartment Compartment for the optional memory expansion boards.
. . . . . . . . . . . . . . . . . . . . . . . . . Versatile Handle Tilting the Keyboard with the Handle The handle is a multifunctional feature of your computer. To provide more portable power, the handle houses the main battery pack. In addition, the handle moves to three convenient positions: ■ Creates a comfortable tilt for working at the keyboard. Fold the handle back and under the computer. ■ Provides a cover for the rear connectors.
. . . . . . . . . . . . . . . . . . . . . . . . . Chapter 3 Using Keyboard Shortcuts Keyboard shortcuts help you customize the keyboard. You can use designated keys to change and select computer settings, such as speaker volume, battery conservation, and popup windows.
. . . . . . . . . . . . . . . . . . . . . . . . . User-Programmable Keys The four user-programmable keys n at the top of the keyboard allow you to quickly open an application on your computer, bring up a document, or emulate one of the Microsoft Windows and Application Logo Keys. User Programmable Keys By assigning the programmed keys to schemes, you can create multiple sets of key assignments that will allow you to open almost any application or document on your computer.
. . . . . . . . . . . . . . . . . . . . . . . . . NOTE: To assign keys in other than the current scheme, place a check in the Show advanced options checkbox and look in the Scheme box to see the scheme you are currently using. You can create a new scheme or add/change key assignments in the current scheme. If you have never created a scheme, the Default scheme will be in effect. 3. Click the Assign button. A dialog box appears showing a list of programs or documents from the Programs menu.
. . . . . . . . . . . . . . . . . . . . . . . . . Adding Schemes To add a new scheme, do the following: 1. Access the Programmable Keys utility in the Control Panel. 2. Click the Show advanced options checkbox. 3. Click the Add button. 4. Type the name of your new scheme in the popup dialog box that appears. 5. Make your programmable key assignments. 6. When the assignments have been made, click OK to exit the utility. Removing Schemes To remove a new scheme, do the following: 1.
. . . . . . . . . . . . . . . . . . . . . . . . . Using the Hotkeys The hotkey combinations (Fn+F4 - F10) allow you to quickly adjust computer settings using the Fn plus hotkeys F4 through F10.
. . . . . . . . . . . . . . . . . . . . . . . . . Hotkey Functions and Assignments Continued Feature Hotkeys Function Battery Conservation Fn+F7 Displays the battery conservation settings in a popup window. Use the left and right arrow keys to select a different setting. NOTE: See Chapter 5, Managing Power, for more information. Battery Gauge Fn+F8 Press the right or down arrow keys to select the next battery to be displayed. If a battery is not present, its selection will be skipped.
. . . . . . . . . . . . . . . . . . . . . . . . . Customizing the Popup Window Your computer includes a feature that allows you to set or change the location of popup windows. To access this feature, follow these steps: 1. Double-click the tab labeled Hotkey Popup Utility under the Display icon in the Control Panel. 2. Click the tab that sets the location of the popup window. 3. Make the desired changes. 4. Click OK to save your changes.
. . . . . . . . . . . . . . . . . . . . . . . . . Special Function Keys Continued Key Function NumLk Activate this function by pressing Fn+NumLk. When the NumLk indicator light is on, the embedded numeric keypad is activated. Use this toggle key feature to enable and disable the numeric keypad. Pause Temporarily suspends screen scrolling. Activate this function by pressing Fn+Pause. Deactivate Pause by pressing any key. PrtSc Prints the information on the screen line-by-line to a local printer.
. . . . . . . . . . . . . . . . . . . . . . . . . Using the Numeric Keypad The embedded numeric keypad is a section of the keyboard that converts to a numeric keypad when the NumLk function is activated. This is done by pressing Fn+NumLk. Use this toggle key function to enable and disable the embedded numeric keypad. Embedded Numeric Keypad Using Shortcut Keys Part Number: 228988-001 - Writer: JohnnieA - Saved by: Kelly Townsend Saved date: 12/13/95 - File Name: CH3.
Part Number: 228988-001 - Writer: JohnnieA - Saved by: Kelly Townsend Saved date: 12/13/95- File Name: CH3.
. . . . . . . . . . . . . . . . . . . . . . . . . Chapter 4 Working with Pointing Devices The modular pointing device on your computer is a versatile feature that eliminates the need to carry a mouse when traveling. It moves the cursor around the screen and can be used with either hand. This computer can use either a modular touchpad or trackball pointing device. Depending on the model, one will come standard, and the other will be available as an option.
. . . . . . . . . . . . . . . . . . . . . . . . . Mouse Utility Button functions and other touchpad/trackball features can be customized using the Mouse utility located in the Control Panel on the Windows Start menu. To access this utility using the touchpad or trackball, follow these steps. Using the trackball: 1. Roll the ball down to move the cursor to Start. With the top button, click Start. 2. Roll the ball up to highlight Settings, then Control Panel. 3. Roll the ball to the Mouse icon.
. . . . . . . . . . . . . . . . . . . . . . . . . Touchpad Components The modular touchpad features a flat active pad surface ➊, and your fingertip acts as the pointing device. The left button ➋ functions like the left mouse button. The right button ➌ works like the right mouse button. Touchpad Components For more information on customizing touchpad settings, refer to the Help in the Mouse utility or to the online Compaq Reference Guide.
. . . . . . . . . . . . . . . . . . . . . . . . . Trackball Components The modular trackball is similar to the touchpad but uses a ball to control the cursor. The top button ➊ functions as a left mouse button, and the bottom button➌ acts as a right mouse button. The ball ➋, rolled with the thumb, controls the cursor and can be used with either hand. Modular Trackball Components See Chapter 14, Troubleshooting, for information on cleaning the trackball.
. . . . . . . . . . . . . . . . . . . . . . . . . Removing a Pointing Device If you prefer a different pointing device, you can replace the pointing device easily. Before removing the pointing device from the computer, remove the device in the DualBay. Follow these steps to remove a device from the DualBay. 1. Initiate Suspend. NOTE: If you are removing a battery from the DualBay, and it is the only power source, connect external power. 2. Press the DualBay eject button ➊ on the right side of the computer.
. . . . . . . . . . . . . . . . . . . . . . . . . 4. Press in the metal retaining clip ➊ located in the wall between the DualBay and the pointing device bay, to release the pointing device. Pull the pointing device ➋ and remove it. Removing the Pointing Device (Touchpad) 4-6 Working with Pointing Devices Part Number: 228988-001 File Name: CH4.
. . . . . . . . . . . . . . . . . . . . . . . . . Installing a Pointing Device 1. With the computer in Suspend and the DualBay empty, align the slots in the sides of the pointing device with the guide rails in the pointing device bay. 2. Slide the pointing device forward into the bay until it snaps into place. Installing the Pointing Device (Trackball) 3. Replace the DualBay device. 4. Press the suspend button again to exit Suspend, and resume your work.
Part Number: 228988-001 File Name: CH4.
. . . . . . . . . . . . . . . . . . . . . . . . . Chapter 5 Managing Power This computer has convenient features that allow you to manage power consumption and maximize battery operating time. The Power Properties icon in the Control Panel includes the power settings for your computer.
. . . . . . . . . . . . . . . . . . . . . . . . . Using the Power Button Press the power button ➊ once to turn on the computer. When the power/suspend light ➋ turns on, the computer is on. To turn off or restart the computer while working in Windows, click Shut Down on the Windows Start menu and follow the directions on the screen. If you are using a non-Windows application or experience a system lockup in Windows, press the power button to turn off the computer.
. . . . . . . . . . . . . . . . . . . . . . . . . Using the Suspend Button When you finish working, or if you want to pause in the middle of your applications, initiate Suspend. Suspend has the following benefits: ■ This feature puts the computer to sleep (for up to 100 hours with fully charged Nickel Metal Hydride battery packs; up to 168 hours with Lithium Ion battery packs), uses very little power, and saves your place in your applications.
. . . . . . . . . . . . . . . . . . . . . . . . . Initiating Suspend When Suspend is initiated, the following occurs: ■ The computer beeps twice. NOTE: If speakers are turned off, beeps are not audible. ■ The screen blanks. ■ The power/suspend indicator light blinks. Exiting Suspend Exit suspend by pressing the suspend button once. When you exit Suspend, the following occurs: ■ The computer beeps twice. ■ The power/suspend indicator turns on (continuous).
. . . . . . . . . . . . . . . . . . . . . . . . . Using Hibernation Hibernation is a safeguard condition during which all information in system memory is saved to the hard drive and power to the computer is turned off. When you resume work, your information is returned to the screen exactly where you left off. No information is lost. Hibernation has the following benefits: ■ Since the computer is turned off and there is no drain on battery packs, your computer can stay in Hibernation for an unlimited time.
. . . . . . . . . . . . . . . . . . . . . . . . . Exiting Hibernation To resume work after Hibernation is initiated, do the following: 1. While the computer is still in Hibernation, install a fully charged battery pack or connect to an external power source, if installed batteries aren't sufficiently charged. 2. Turn on the computer by pressing the power button once. The computer exits Hibernation. Information saved to the hard drive returns to the screen at the point where Hibernation was initiated.
. . . . . . . . . . . . . . . . . . . . . . . . . Using AC Power CAUTION: Ensure that the electrical outlet you plug the power cord into is easily accessible to you at all times. When you want to disconnect power from the computer or Mobile CD Expansion Unit, unplug the power cord from the electrical outlet. ! WARNING: To reduce the risk of electric shock or damage to your equipment, do not disable the power cord grounding feature.
. . . . . . . . . . . . . . . . . . . . . . . . . Connecting an AC Adapter to the Computer NOTE: Keep the battery packs in the computer while you're using AC power. This supplies the battery packs with a constant charge. When the battery indicator light turns off, the battery packs are charged. 5-8 Managing Power Part Number: 228988-003 File Name: CH5.
. . . . . . . . . . . . . . . . . . . . . . . . . Using Battery Power Your computer can accommodate from one to three battery packs. The three battery power sources are: 1. Handle battery pack 2. Modular battery pack in the DualBay 3. Modular battery pack in the Mobile CD Expansion Unit (MCD) on some models. ! WARNING: To reduce the risk of injury or damage to the battery pack, do not crush, puncture, or incinerate the battery pack or short the metal contacts.
. . . . . . . . . . . . . . . . . . . . . . . . . Removing and Inserting Battery Packs Removing/Inserting the Handle Battery CAUTION: If no other battery is installed and computer is not attached to external power, save your work, exit all applications, turn off the computer, and disconnect external devices. To remove the battery pack from the handle: 1. Lay the computer flat with the handle in the carry position. 2. Grasp the handle battery cap on the top and bottom and pull the battery out of the handle.
. . . . . . . . . . . . . . . . . . . . . . . . . 3. With the battery contacts facing in toward the computer, insert a fully charged battery pack into the handle until it clicks into place. Inserting a Battery Pack in the Handle 4. Turn on the computer, attach external devices, and resume your work. Managing Power Part Number: 228988-003 File Name: CH5.
. . . . . . . . . . . . . . . . . . . . . . . . . Removing the DualBay Battery The optional modular battery can be used in the DualBay of your computer or in the Mobile CD Expansion Unit (MCD), depending on the model. To remove the modular battery from the DualBay, follow these steps: CAUTION: If no other battery is installed and computer is not attached to external power, save your work, exit all applications, turn off the computer, and disconnect external devices. 1.
. . . . . . . . . . . . . . . . . . . . . . . . . Inserting a DualBay Battery To insert a modular battery in the DualBay: 1. Lay the computer flat with the label on the battery pack facing up and the battery contacts facing the computer: 2. Align the battery pack with the metal rails in the DualBay and push the battery pack into the computer until it clicks into place. Inserting the Modular Battery into the DualBay Managing Power Part Number: 228988-003 File Name: CH5.
. . . . . . . . . . . . . . . . . . . . . . . . . Removing the MCD Weight Saver Module Your Mobile CD Expansion Unit (MCD) comes with a weight saver module that protects the battery bay until a battery is inserted. To remove this module, follow these steps: 1. Turn the computer and MCD over, bottom side up. 2. Slide the battery bay latch on the bottom of the MCD to the open position. 3. Carefully remove the weight saver module from the MCD battery bay.
. . . . . . . . . . . . . . . . . . . . . . . . . Inserting a Modular Battery in the MCD To insert a modular battery pack in the Mobile CD Expansion Unit (MCD), follow these steps: 1. With the label on the battery pack facing up and the battery contacts facing in, slide the modular battery pack into the MCD battery bay until it clicks into place. Inserting the Modular Battery into the MCD Managing Power Part Number: 228988-003 File Name: CH5.
. . . . . . . . . . . . . . . . . . . . . . . . . Resolving a Low-Battery Condition When you operate the computer on battery power and the battery charge runs low, the computer beeps (unless speakers have been turned off or disabled) and the battery charge indicator on the status panel begins to blink. These signs indicate a low-battery condition. When this occurs, save all work immediately and initiate Hibernation. Resolve the low-battery condition with a fully charged battery pack or external power.
. . . . . . . . . . . . . . . . . . . . . . . . . Extending Battery Pack Operating Time Battery pack operating time can be extended by following these guidelines: ■ Select the High level of power conservation. See Selecting a Battery Conservation Level in this chapter. ■ Initiate Suspend or Hibernation or turn off the computer when not in use for several hours. ■ Reduce the brightness of the display. ■ Select a shorter screen save timeout.
. . . . . . . . . . . . . . . . . . . . . . . . . Charging the Battery Pack(s) Follow these steps to fully charge the battery packs: 1. Connect the AC Adapter to the computer and plug it into an electrical outlet. 2. Turn on the computer if you want to use it while the battery packs are charging. 3.
. . . . . . . . . . . . . . . . . . . . . . . . . Recycling Used Batteries in North America Disposal of Nickel Metal Hydride or Lithium Ion battery packs should comply with country, state, province, or local regulations. The battery recycling program provides a safe and easy method for disposing of used batteries. Check the worldwide telephone numbers in Chapter 1, Finding Information About Your Computer, to take advantage of the battery recycling program.
. . . . . . . . . . . . . . . . . . . . . . . . . Power Properties Utility The Power icon includes features that allow you to monitor how AC and battery power are used in your computer. It controls most of the computer components, including hard drive, processor, and display. To conserve the battery, the computer can be preset to shut down power to a component after a specified period of inactivity (called a timeout). In addition to other features, Power Properties allows you to preset timeouts.
. . . . . . . . . . . . . . . . . . . . . . . . . Setting Battery Conservation Levels To extend the life of your battery, customize the level of battery conservation or click one of three preset conservation levels. Medium is the factory setting, in effect until you change it. You can change the default levels of battery conservation by pressing Fn+F7 to display a popup window indicating the current level. Use the left or right arrow keys to select a different level.
. . . . . . . . . . . . . . . . . . . . . . . . . ■ Custom: Saves battery power according to your specifications by setting timeouts. This setting remains in effect until you change it. (See the following section for more information on timeouts.) NOTE: High, Medium, Drain, or Custom settings remain in effect until you change them. Setting a Timeout Timeouts are specified periods of system or component inactivity designed to conserve power.
. . . . . . . . . . . . . . . . . . . . . . . . . Turning Hibernation On or Off Hibernation is automatically turned on when you first set up your computer. In order for Hibernation to work, it must allocate space on your hard drive equal to the amount of RAM installed. To free up this disk space, you can click the Hibernation tab in Power Properties and turn off Hibernation. However, Compaq does not recommend this, because it could result in lost data. CAUTION: Turning off Hibernation is not recommended.
. . . . . . . . . . . . . . . . . . . . . . . . . Using the AC Energy Saver You can turn on or off the Energy Saver feature through the AC Energy Saver tab in Power Properties. The Energy Saver feature is supported in MS-DOS, Windows 3.1, and Windows 95 operating systems. The energy saver feature is network compatible when used in conjunction with the Compaq Convenience Base with Ethernet model, meaning that you will not be logged off the network when the Energy Saver features are enabled.
. . . . . . . . . . . . . . . . . . . . . . . . . The Battery Gauge Popup The Battery Gauge popup is a hotkey (press Fn+F8) with functions similar to the Battery Status tab in the Power icon on the Control Panel. It also provides the status of installed batteries, but, unlike a Windows utility, the Battery Gauge popup is accessible from any application or operating system. (Press Fn+F8 to exit the Battery Gauge popup.
Part Number: 228988-003 File Name: CH5.
. . . . . . . . . . . . . . . . . . . . . . . . . Chapter 6 Working with Removable Devices Removable devices give your computer an added degree of functionality and more flexibility in the way you work. This chapter provides guidelines for working with removable devices in the computer and (depending on the model) the Mobile CD Expansion Unit (MCD).
. . . . . . . . . . . . . . . . . . . . . . . . . Working with the Handle Detaching the Handle CAUTION: If no other battery is installed and computer is not attached to external power, save your work, exit all applications, turn off the computer, and disconnect external devices. To remove the handle from the computer, follow these steps: 1. Close the computer and turn it over, bottom side up, with the handle in the carry position. 2. Remove the battery from the handle.
. . . . . . . . . . . . . . . . . . . . . . . . . 4. Lift the handle and remove. 5. Turn the computer over, open the display, turn on the computer, and attach external devices. Removing the Handle Working with Removable Devices Part Number 228988-001 File Name CH6.
. . . . . . . . . . . . . . . . . . . . . . . . . Attaching the Handle To attach the handle to the computer, follow these steps: 1. If a charged battery is installed in the DualBay, initiate Suspend. (If not, initiate Hibernation by pressing Fn+ suspend.) Close the computer, detach external devices, and turn it over, bottom side up. 2. Line up the metal tabs on the handle with the slots on the back of the computer. 3. Attach the handle to the computer and insert the battery.
. . . . . . . . . . . . . . . . . . . . . . . . . 4. Tighten the thumbscrews on the handle by turning them clockwise. 5. Turn the computer over, open the display, attach external devices, and press the suspend button to exit Suspend (or press the power button to exit Hibernation). Turning Thumbscrews to Tighten Handle Working with Removable Devices Part Number 228988-001 File Name CH6.
. . . . . . . . . . . . . . . . . . . . . . . . . DualBay Devices The DualBay on your computer can accommodate either the diskette drive that came with the computer or an optional modular battery pack. (See Chapter 5, Managing Power, for information on inserting a modular battery pack in the DualBay.) Removing the Diskette Drive from the DualBay To remove the diskette drive from the DualBay, follow these steps: 1. Initiate Suspend by pressing the suspend button once. 2.
. . . . . . . . . . . . . . . . . . . . . . . . . Inserting the Diskette Drive into the DualBay To insert the diskette drive into the DualBay: 1. Initiate Suspend by pressing the suspend button. 2. Align the diskette drive with the metal rails in the DualBay 3. Push diskette drive into the computer until it clicks into place. 4. Exit Suspend by pressing the suspend button. Inserting the Diskette Drive into the DualBay Working with Removable Devices Part Number 228988-001 File Name CH6.
. . . . . . . . . . . . . . . . . . . . . . . . . Using the Diskette Drive Externally When you want to place a modular battery pack in the DualBay but also need the diskette drive, you can use the diskette drive as an external device by connecting it to the parallel port. Contact your Compaq authorized dealer, reseller, or service provider for information about the option that allows you to use your diskette drive externally. 6-8 Working with Removable Devices Part Number: 228988-001 File Name: CH6.
. . . . . . . . . . . . . . . . . . . . . . . . . Chapter 7 Maximizing Your Mobile CD Expansion Unit (MCD) Create interactive presentations, play full motion video games, or listen to your favorite music CDs on the versatile, powerful Mobile CD Expansion Unit (MCD). This unit adds CD multimedia capabilities to your computer and supports most popular software.
. . . . . . . . . . . . . . . . . . . . . . . . . MCD Components The Mobile CD Expansion Unit (MCD) provides additional functionality to your computer, including a CD-ROM, integrated stereo speakers, and connections to the convenience base.
. . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . Attaching the Computer to the MCD To attach the computer to the MCD, follow these steps: 1. Turn off the computer and disconnect external devices. 2. Close the computer and ensure that the handle is in the carry position. 3. Turn the computer over, bottom side up. 4. Slide open the expansion slot cover on the bottom of the computer. Opening the Expansion Slot Cover 7-4 Maximizing Your Portable Expansion Unit Part Number: 228988-003 File Name: CH7.
. . . . . . . . . . . . . . . . . . . . . . . . . 5. Turn the computer over, right side up. 6. Tilt the computer at an angle to line up the two notches on the computer ➊ with the guide hooks on the right side of the MCD. 7. Lower the computer o onto the MCD. Be sure that the expansion connector slot on the bottom of the computer is aligned with the connector posts on top of the MCD. Attaching the Computer to the MCD Maximizing Your Portable Expansion Unit Part Number: 228988-003 File Name: CH7.
. . . . . . . . . . . . . . . . . . . . . . . . . 8. Turn the computer and MCD over, bottom side up. 9. Tighten the two thumbscrews on the bottom of the MCD by turning them clockwise to securely attach the MCD to the computer. 10. Turn the computer back over, right side up. Attach external devices. Open the display. 11. Turn on the computer. Tightening the Thumbscrews on the Bottom of the MCD 7-6 Maximizing Your Portable Expansion Unit Part Number: 228988-003 File Name: CH7.
. . . . . . . . . . . . . . . . . . . . . . . . . Detaching the Computer from the MCD Detach the computer from the MCD according to these steps: 1. Turn off the computer and disconnect external devices. 2. Close the computer and ensure that the handle is in the up position. 3. Turn the computer and MCD over, bottom side up. Turn the two thumbscrews on the bottom of the MCD counterclockwise to loosen the MCD from the computer. 4. Turn the computer and MCD over again, right side up. 5.
Part Number: 228988-003 File Name: CH7.
. . . . . . . . . . . . . . . . . . . . . . . . . Chapter 8 Enjoying Compaq Audio Your computer has both internal and external audio capabilities that allow you to record, play back, and edit voice, music, and other sounds in digital audio files. These capabilities allow you to take advantage of the newest business programs, presentation software, and multimedia educational and entertainment software.
. . . . . . . . . . . . . . . . . . . . . . . . . Identifying Built-in Audio Components The computer features the following audio components: ➊ Internal electric condenser microphone with standard sensitivity of 67 dB. ➋ Internal stereo speakers on the computer (and on the Mobile CD Expansion Unit (MCD). ➌ Output jacks for external stereo headphones or speakers that have a 3.5-mm, 3-conductor plug. ➍ External microphone input jack that accepts a 2-conductor, 3.
. . . . . . . . . . . . . . . . . . . . . . . . . External Audio Jacks The computer allows you to connect external equipment to enhance a multimedia presentation or quietly enjoy your favorite CDs using the following connectors: ➊ Mono microphone jack can also be used to record voice or sound through an external electret condenser microphone. ➋ Stereo speaker/headphone jack supports stereo headphones or external stereo speakers.
. . . . . . . . . . . . . . . . . . . . . . . . . Stereo Line-In Jack The stereo line-in jack is the input line for devices such as a CD player, tape player, or tuner. The input device must supply levels compliant with the line input level specification of 0.5 to 4.25 volts. The line output of most devices meets this specification. Make sure you plug in a stereo component only to your computer. A stereo connector has a colored band. The mono plug does not. CAUTION: Use only a 3.
. . . . . . . . . . . . . . . . . . . . . . . . . Internal Microphone You can record voice or sound through the internal mono microphone ➊ or by plugging an external electret condenser microphone into the mono microphone jack. The internal microphone also supports speakerphone features. (See Chapter 9, Connecting External Devices, for more information on speakerphone capabilities.) Internal Microphone Enjoying Compaq Audio Part Number: 228988-001 File Name: CH8.
. . . . . . . . . . . . . . . . . . . . . . . . . Volume Control The volume control hotkeys, Fn+F5, adjust the computer volume up or down (using the arrow keys), and are the master volume control for your computer. Volume is also controlled by a Windows utility, the Audio icon, in the Control Panel on the Windows Start menu. NOTE: There is no manual volume control on the computer. Volume can only be controlled by the software.
. . . . . . . . . . . . . . . . . . . . . . . . . Using the Stereo Speakers The integrated stereo speakers n support playback of recorded sounds, audio for games and business programs, and line-out devices such as a CD player, tape deck, or stereo tuner. The speakers are disabled when you connect external speakers or headphones to the stereo speaker/headphone jack. Speakers are also disabled when you attach the computer to the Mobile CD Expansion Unit (MCD).
Part Number: 228988-001 File Name: CH8.
. . . . . . . . . . . . . . . . . . . . . . . . . Chapter 9 Connecting External Equipment To enhance the functionality of your computer, connectors on the rear of the computer support numerous external devices.
. . . . . . . . . . . . . . . . . . . . . . . . . Device Manager Utility Device Manager is the primary tool for viewing and manipulating your system configuration. It allows you to view your external equipment and internal devices, including keyboard, modem, disk drives, and monitor. To get to the Device Manager, click the Control Panel on the Start menu and double-click the System icon.
. . . . . . . . . . . . . . . . . . . . . . . . . Using PC Cards Your computer is equipped with a versatile feature that allows you to connect portable external devices, such as modem, memory, or network PC Cards. The PC Card slots on your computer can accommodate (at the same time) two Type I, two Type II, or one Type III PC Card. NOTE: A Type III PC Card fits only in the bottom slot, slot 1.
. . . . . . . . . . . . . . . . . . . . . . . . . Inserting a PC Card To insert a PC Card, follow these steps: 1. Insert the PC Card into the PC Card slot (front left side of computer). 2. Gently push the card into the top slot, label side up. (Forcing a card into the slot can damage the connector pins.) Removing a PC Card To remove a PC Card, follow these steps: 1. Press the top or bottom PC Card release button n. (The release buttons are located on the front left corner of the computer.) 2.
. . . . . . . . . . . . . . . . . . . . . . . . . PC Card Software To manage and configure PC Cards effectively, your computer provides PC Card software. This software includes drivers for the most popular PC Cards and other features designed to make PC Cards simple to use. For information about this software, refer to the online Compaq Reference Guide. Using Telephony Features Using software preinstalled on your computer, in conjunction with a Compaq SpeedPaq 288 Telephony Modem or a Compaq Global 28.
. . . . . . . . . . . . . . . . . . . . . . . . . Connecting a TV or VCR To connect a TV or VCR to your computer, follow these steps: 1. Turn off the video equipment you wish to connect. 2. Connect the NTSC/PAL cable that came with your computer to the video connector on the back of the computer. 3. Connect the other end of the NTSC/PAL cable to the TV or VCR you wish to connect. 4. Go to the Display icon on the Control Panel in the Windows Start menu.
. . . . . . . . . . . . . . . . . . . . . . . . . Connecting Infrared Equipment The infrared lens on the back of your computer uses an invisible beam of infrared light to communicate with other infrared-equipped devices, such as printers or other computers. The Microsoft Windows Infrared (IR) communications driver enables your computer to send and receive data over these IR communications links. The infrared monitor can be accessed by selecting the Infrared icon located on the Control Panel.
Connecting External Equipment Part Number: 228988-001 File Name: CH9.
. . . . . . . . . . . . . . . . . . . . . . . . . Chapter 10 Adding Software and Upgrades Upgrading your computer increases its functionality and performance. Contact your Compaq authorized reseller to determine which upgrades are available for your model. For detailed installation procedures, refer to the installation documentation included with the equipment or contact your Compaq authorized reseller.
. . . . . . . . . . . . . . . . . . . . . . . . . Installing Software An application software program performs a specific task, such as database management, word processing, financial management, or graphic illustration. Application software is different than system software or operating systems, which maintain and organize the system. Each application program usually includes its own installation program and documented installation procedures.
. . . . . . . . . . . . . . . . . . . . . . . . . . 4. Pry up the memory compartment cover by pulling up the wide end of the cover. 5. Slide the first of two memory boards into the lower memory slot. Then slide the second board into the top slot. The connectors snap into place when boards are correctly seated. 6. Replace the memory compartment cover. 7. Turn the computer over again, right side up. Replace the DualBay device, battery pack(s) and reconnect external devices. 8.
Part Number: 228988-001 File Name: CH10.
. . . . . . . . . . . . . . . . . . . . . . . . . Chapter 11 Setting Security Features The security features installed on your computer allow you to customize the security measures you prefer. The computer provides security features to set passwords, lock the pointing device and keyboard, and blank the screen.
. . . . . . . . . . . . . . . . . . . . . . . . . Setting Passwords Properties The Passwords icon allows you to protect your computer against unauthorized use. To ensure privacy and security, you can set or change passwords, disable the keyboard and pointing device, or blank the screen while you are away from your computer. To get to the Passwords icon: 1. Click Start. 2. Click Settings. 3. Click Control Panel. 4. Double-click the Passwords icon.
. . . . . . . . . . . . . . . . . . . . . . . . . You may enter up to seven alphanumeric characters for the password. The next time you restart the computer, you will be prompted to enter your power-on password. IMPORTANT: Type carefully, because the password does not display as you type it. The password is not case sensitive. However, you must use the same keys each time you enter the password.
. . . . . . . . . . . . . . . . . . . . . . . . . Establishing a Setup Password A setup password allows you to protect your system configuration. Once this password is established, you cannot change the configuration until you enter the password. The setup password should be used by network administrators or anyone who needs to protect the system configuration from unauthorized use. The setup password can only be set, changed, or deleted from the F10 Setup utility.
. . . . . . . . . . . . . . . . . . . . . . . . . Deleting/Changing a Setup Password To delete/change a Setup Password, follow these steps: 1. Restart the computer by clicking Shut Down from the Windows Start menu. 2. The password prompt is displayed. IMPORTANT: Type carefully, for security reasons, the characters you type do not appear on the screen. To delete your password, enter your current password, followed by the appropriate syntax for your computer keyboard.
. . . . . . . . . . . . . . . . . . . . . . . . . Initiating Quick Controls Quick Controls establish security measures when your computer is turned on but not in use. After setting the power-on password in Passwords Properties, Quick Controls can be initiated in two ways: 1. With Fn+F6 hotkeys, which work only on the computer keyboard. 2. With the key combination Ctrl+Alt+L, which works on both the computer and external keyboards.
. . . . . . . . . . . . . . . . . . . . . . . . . Using a Cable Lock In order to secure your computer and prevent it from being stolen or accidentally disconnected, you may want to use a cable lock. A cable lock can be purchased from Kensington Microware Limited and major dealers worldwide. Ask for the Kensington MicroSaver Security System Model 64068. Using a Cable Lock To attach the cable lock: 1. Loop the cable around a fixed object to which you want to secure the computer. 2.
. . . . . . . . . . . . . . . . . . . . . . . . . Chapter 11 Setting Security Features Part Number: 228988-003 File Name: CH11.
. . . . . . . . . . . . . . . . . . . . . . . . . Chapter 12 Caring for the Computer This chapter provides Compaq recommended guidelines for taking care of your computer. These guidelines, aimed at ensuring your computer's longevity and reducing the risk of damage, include: ■ Routine care ■ Travel guidelines ■ Shipping guidelines Caring for the Computer Part Number: 228988-001 File Name: CH12.
. . . . . . . . . . . . . . . . . . . . . . . . . Routine Care You can keep the computer in good condition and working properly by following these guidelines: ■ Operate the computer with a battery pack installed, even when you're using external power. This supplies the battery with a constant trickle charge and ensures a fully charged battery pack the next time you turn on the computer. ■ Keep the computer away from excessive moisture and temperature extremes.
. . . . . . . . . . . . . . . . . . . . . . . . . Travel Guidelines For safety and convenience when traveling, follow these guidelines: ■ Safeguard your data before you leave on a trip by backing it up onto diskettes, tape media, or another computer. ■ Take an extra backup copy of the data with you. ■ Remove the diskette from the diskette drive. ■ Disconnect the AC Adapter from the computer. Take the AC Adapter or an extra fully charged battery pack with you.
. . . . . . . . . . . . . . . . . . . . . . . . . Shipping Guidelines Should you need to ship the computer, follow these guidelines: 12-4 ■ Safeguard your data before shipping by backing it up onto diskettes or tape media. Be sure that diskettes or tapes are not exposed to electrical or magnetic impulses while stored or in transit. ■ Remove the diskette from the diskette drive. ■ Remove all PC Cards from the PC Card slots. ■ Turn off the computer and external devices. ■ Close the computer.
. . . . . . . . . . . . . . . . . . . . . . . . . Chapter 13 Diagnostics The configuration and diagnostic utilities described in this chapter should be used in the following instances: ■ To change factory default settings and to set or change the system configuration, which is sometimes necessary when you add or remove optional equipment. ■ When a system configuration error is detected during the PowerOn Self-Test (POST). ■ To determine information about the operating environment of the system.
. . . . . . . . . . . . . . . . . . . . . . . . . Running Computer Checkup (TEST) Computer Checkup (TEST) is a utility that determines if the various computer devices are recognized by the system and functioning properly. Running Computer Checkup is optional, but advisable, after installing or connecting a new device You can display, print, or save the information generated by Computer Checkup.
. . . . . . . . . . . . . . . . . . . . . . . . . 8. Verify that Computer Checkup correctly detected the devices installed. NOTE: Devices from other manufacturers may not be detected or may be reported inaccurately. ■ If the list is correct, select OK. The test option menu is displayed again. Go to step 9. ■ If the list is incorrect, ensure that any new devices are installed properly. If you do not find an installation problem, call your Compaq authorized service provider. 9.
. . . . . . . . . . . . . . . . . . . . . . . . . Running The View System Information (Inspect Utility) The View System Information (INSPECT) utility provides information about the system once it has been configured.
. . . . . . . . . . . . . . . . . . . . . . . . . To run View System Information (INSPECT), follow these steps: 1. Turn on or restart the computer by pressing the power button. 2. As soon as the cursor is displayed in the upper-right corner of the screen, press F10. IMPORTANT: The cursor is displayed on the screen for about two seconds. If you do not press F10 during this time, you must restart the computer and try again. 3. If prompted, select the desired language.
Part Number 228988-001 File Name CH13.
. . . . . . . . . . . . . . . . . . . . . . . . . Chapter 14 Troubleshooting This chapter provides information on how to identify and correct some common hardware, memory, and software problems. It also explains several types of common messages that can be displayed on the screen.
. . . . . . . . . . . . . . . . . . . . . . . . . Interpreting Messages on the Screen Many times a message or prompt is displayed on the screen. However, a message does not necessarily mean that an error condition exists. It may be nothing more than an information message about what the computer is doing or a prompt reminding you to enter information or press a key. The following list shows typical examples of information messages: ■ A number might be displayed.
. . . . . . . . . . . . . . . . . . . . . . . . . Solving Battery Problems Some common causes and solutions for battery problems are listed in the following table. The "Solving Power Problems" section in this chapter also may be helpful to you. Battery Problems and Solutions Problem Possible Cause Computer won't turn Battery packs are on when battery packs discharged. are inserted and AC Adapter is unplugged. Solution Connect the computer to an external power source and charge the battery pack(s).
. . . . . . . . . . . . . . . . . . . . . . . . . Battery Problems and Solutions Continued Problem Possible Cause Solution Battery charge indicator blinks for low-battery condition, but computer didn't beep. Low-battery beeps are turned off. Click the Battery Conservation tab on the Power icon in the Control Panel and enable lowbattery warning beeps. Speaker volume is turned down. Press Fn+F5 (using arrow keys) to increase speaker volume. Battery packs are already charged. No action is necessary.
. . . . . . . . . . . . . . . . . . . . . . . . . Battery Problems and Solutions Continued Problem Possible Cause Solution Battery charge doesn't last as long as expected. Battery packs are being exposed to high temperatures. Keep computer at a cooler temperature and recharge battery pack(s). Battery packs are being exposed to cold temperatures. Put computer in a warmer place and recharge battery pack(s). Battery packs have partially self-discharged. Recharge the battery pack(s).
. . . . . . . . . . . . . . . . . . . . . . . . . Solving Diskette/Diskette Drive Problems Some common causes and solutions for diskette/diskette drive problems are listed in the following table: Diskette/Diskette Drive Problems and Solutions Problem Possible Cause Solution Diskette drive cannot write to a diskette. Diskette is writeprotected. Disable the write-protect feature or use a diskette that is not write-protected. Computer is writing to the Check the drive letter in the wrong drive.
. . . . . . . . . . . . . . . . . . . . . . . . . Solving Hard Drive Problems Some common causes and solutions for hard drive problems are listed in the following table. Chapter 13, Diagnostics, also may help you solve hard drive problems. CAUTION: Remove or install the hard drive only when the computer is off, unplugged, and the battery pack is removed. Do not remove or install a hard drive while the computer is on, in Suspend, or in Hibernation.
. . . . . . . . . . . . . . . . . . . . . . . . . Solving Hardware Installation Problems Some common causes and solutions for hardware installation problems are listed in the following table. Hardware Installation Problems and Solutions Problem Possible Cause Solution New device is not recognized as part of the computer system. Suspend was not initiated before device was connected. Initiate Suspend, connect the device, and then exit Suspend. The system did not automatically configure the new device.
. . . . . . . . . . . . . . . . . . . . . . . . . Solving Keyboard and Embedded Numeric Keypad Problems Some common causes and solutions for keyboard and embedded numeric keypad problems are listed in the following table. NOTE: Consult the online Compaq Reference Guide on the use of the NumLk key and the embedded numeric keypad. Solving Keyboard and Numeric Keypad Problems Problem Probable Cause Solution Embedded numeric keypad on the computer keyboard is disabled. Num Lock function is not turned on.
. . . . . . . . . . . . . . . . . . . . . . . . . Solving Memory Problems Some common causes and solutions for memory problems are listed in the following table. Memory Problems and Solutions Problem Possible Cause Solution Memory count during Power-On Self-Test (POST) is incorrect. Optional memory expansion boards are installed incorrectly. Ensure that the memory expansion boards have been installed correctly.
. . . . . . . . . . . . . . . . . . . . . . . . . Solving PC Card Problems Some common causes and solutions for PC Card problems are listed in the following table. PC Card Problems and Solutions Problem Possible Cause The computer does not Card is not inserted beep when a PC Card properly. is inserted. Card or card driver is not compatible with your computer. PC Card does not work. Solution Ensure the card is inserted correctly. Remove and reinsert the card.
. . . . . . . . . . . . . . . . . . . . . . . . . PC Card Problems and Solutions Continued Problem Possible Cause Solution Fax/modem PC Card does not work. You are trying to access the card using the wrong COM port. Right click My Computer on the Windows desktop. Left click Properties, then Device Manager, and double-click Port Settings to view the COM port settings. Telephone cord is not Check and secure telephone plugged in all the way. cord connection. 14-12 Network PC Card does not work.
. . . . . . . . . . . . . . . . . . . . . . . . . Solving Power Problems Some common causes and solutions for power problems are listed in the following table. The Solving Battery Problems section in this chapter also may be helpful. Power Problems and Solutions Problem Possible Cause Computer won't turn Computer is not conon when battery packs nected to a power are not inserted. source. Solution Insert battery pack(s) or connect to AC Adapter, Automobile Adapter, or convenience base.
. . . . . . . . . . . . . . . . . . . . . . . . . Solving Printer Problems Some common causes and solutions for printer problems are listed in the following table. Printer Problems and Solutions Problem Possible Cause Printer won't turn on. The cables may not be Ensure that the cables are connected properly, or the properly connected and that printer is unplugged. the AC Adapter is connected to the electrical outlet. Printing device is not Select the printer in Windows selected. Printer Setup.
. . . . . . . . . . . . . . . . . . . . . . . . . Solving Display Screen Problems Some common causes and solutions for display screen problems are listed in the following table. Display Screen Problems and Solutions Problem Possible Cause Solution Characters are dim. Brightness/Contrast controls not properly set. Press hotkeys Fn+F9 to adjust contract. On models with a passive matrix display, you can also press Fn+F10 to adjust brightness. Computer screen is in direct light.
. . . . . . . . . . . . . . . . . . . . . . . . . Display Screen Problems and Solutions Continued Problem Possible Cause Screen is blank, the System has entered a power/suspend low-battery condition. indicator is blinking, and the battery charge indicator is blinking. Solution If available, immediately connect the computer to an external power source or replace the battery pack.
. . . . . . . . . . . . . . . . . . . . . . . . . Solving Software Application Problems Most software application or installation problems occur because of one or more of the following conditions: ■ Application was not installed correctly. ■ Memory was not allocated correctly. ■ Conflict exists between applications. Software Application Problems and Solutions Problem Probable Cause Solution Cannot use an application.
. . . . . . . . . . . . . . . . . . . . . . . . . Solving Pointing Device Problems Some common causes and solutions for trackball and mouse problems are listed in the following table. Pointing Device Problems and Solutions Problem Possible Cause Solution External serial mouse does not work The computer was not shut down before connecting the device. Shut down the computer. Connect the device. Reboot. Incorrect or no device driver is installed.
. . . . . . . . . . . . . . . . . . . . . . . . . Pointing Device Problems and Solutions Continued Problem Possible Cause Touchpad or trackball does not work. An external PS/2 mouse or other pointing device is connected to the computer, and the system disabled the touchpad or trackball. Solution Press the suspend button to place the computer in Suspend. Disconnect the mouse or other pointing device, then press the suspend button again to exit Suspend.
. . . . . . . . . . . . . . . . . . . . . . . . . Cleaning the Trackball Operate the trackball with clean hands. Under normal conditions, you only need to wipe the computer case and trackball with a dry soft cloth. If the cursor begins to skip or move abnormally when using the trackball, follow these steps to remove and clean it: 1. Turn off the computer by pressing Shut Down from the Start menu. 2. Remove the battery packs and disconnect the AC Adapter if it is plugged in. 3.
. . . . . . . . . . . . . . . . . . . . . . . . . Cleaning Inside the Trackball Assembly To remove dust and buildup on the inside surfaces of the trackball: 1. Turn off the computer. Remove battery packs. Disconnect external devices. Remove the trackball. 2. Remove any large particles of debris that have fallen into the trackball housing. 3. Dip a cotton swab in isopropyl alcohol and squeeze off the excess liquid. 4. Carefully wipe inside the cage to remove residue from the surfaces.
. . . . . . . . . . . . . . . . . . . . . . . . . 5. Allow the parts to air dry before reassembling. 6. Replace the ball in the trackball cage. 7. Replace the retaining ring by aligning the notches. Then use the trackball tool to turn the retaining ring clockwise until it snaps into place. 8. Replace the battery pack and reconnect the AC Adapter if necessary.
. . . . . . . . . . . . . . . . . . . . . . . . . Preparing for a Call to Customer Support If you tried to solve the problem yourself and have not been successful, a call to Compaq Customer Support or a Compaq authorized reseller or service provider may be necessary. (To get help from Compaq Customer Support or to find a Compaq authorized reseller or service provider location, call one of the numbers in the Worldwide Telephone Numbers in Chapter 1.
Part Number 228988-001 File Name CH14.
. . . . . . . . . . . . . . . . . . . . . . . . . Appendix A POST Error Messages The following table lists selected error codes that you may encounter during the Power-On Self-Test (POST). The POST occurs after you first turn on the computer. A successful POST is followed by one or two short beeps. If one of the error codes listed below is displayed on the screen during POST, follow the instructions in the recommended action.
. . . . . . . . . . . . . . . . . . . . . . . . . Post Error Codes Continued Error Code A-2 Beeps* Probable Cause Action 164-Memory Decrease Detected 2S Discrepancy in the memory size found compared to the one stored in CMOS If you removed a memory expansion board prior to turning on the computer, no action is required. Otherwise, contact a Compaq authorized service provider. 208-Invalid Memory Expansion Board None The memory expansion board is an invalid type Replace memory expansion board.
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. . . . . . . . . . . . . . . . . . . . . . . . . Serial Connector Connector 2 1 6 7 5 4 3 8 Pin Signal 1 Carrier Detect 2 Receive Data 3 Transmit Data 4 Data Terminal Ready 5 Ground 6 Data Set Ready 7 Ready to Send 8 Clear to Send 9 Ring Indicator 9 Keyboard/Mouse Connector Connector 5 6 4 3 2 B-2 1 Pin Signal 1 Data 2 Reserved 3 Ground 4 + 5V 5 Clock 6 Reserved Connector Pin Assignments Part Number 228988-001 File Name APPB.
. . . . . . . . . . . . . . . . . . . . . . . . . External VGA Monitor Connector Connector 5 Pin 4 3 14 13 10 15 1 2 8 6 7 12 11 Signal 1 Red Analog 2 Green Analog 3 Blue Analog 4 Not Connected 5 Ground 6 Ground Analog 7 Ground Analog 8 Ground Analog 9 Not Connected 10 Ground 11 Not Connected 12 Not Connected 13 Horizontal Synch 14 Vertical Synch 15 Not Connected Connector Pin Assignments Part Number 228988-001 File Name APPB.
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. . . . . . . . . . . . . . . . . . . . . . . . . Appendix C Power Cord Set Requirements The wide-range input feature of your AC Adapter permits it to operate from any line voltage between 100 to 240 volts AC. The power plug or power cord set (appliance coupler, flexible cord, and wall plug) you received with your AC Adapter meets the requirements for use in the country where you purchased your computer.
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. . . . . . . . . . . . . . . . . . . . . . . . . Notes: 1. Flexible cord must be Type HO3VV-F, 3-conductor, .75 mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used. 2. Flexible cord must be Type SPT-2 or equivalent, No. 18 AWG, 3-conductor. Wall plug must be a two-pole grounding type with a NEMA 5-15P (15A, 125V) or NEMA 6-15P (15A, 250V) configuration. 3.
. . . . . . . . . . . . . . . . . . . . . . . . . Appendix C Power Cord Set Requirements Part Number 228988-001 File Name APPC.
. . . . . . . . . . . . . . . . . . . . . . . . . Appendix D Electrostatic Discharge A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. Preventing Electrostatic Discharge To prevent electrostatic damage, observe the following precautions: ■ Avoid hand contact by transporting and storing products in static-safe containers.
. . . . . . . . . . . . . . . . . . . . . . . . . ■ Use conductive field service tools. ■ Use a portable field service kit with a folding static-dissipating work mat. IMPORTANT: If you do not have the suggested equipment for proper grounding, contact a Compaq authorized reseller or service provider. For more information on static electricity or assistance with product installation, contact your Compaq authorized service provider. D-2 Electrostatic Discharge Part Number 228988-001 File Name APPD.
. . . . . . . . . . . . . . . . . . . . . . . . . Appendix E Regulatory Agency Identification Numbers The following options have been evaluated for use with your computer. These Compaq approved options can be identified by their assigned series numbers that are listed below. To ensure continued reliable and safe operation of your computer, only these options should be used.
. . . . . . . . . . . . . . . . . . . . . . . . . Appendix E Regulatory Agency Identification Numbers Part Number 228988-001 File Name APPE.
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. . . . . . . . . . . . . . . . . . . . . . . . . Color STN Display U.S. Metric Dimensions (display size) Height Width Number of Colors 6.3 in 8.4 in 256 16.0 cm 21.3 cm Color Palette 256 K Contrast Ratio 20:1 Brightness 70 CD/M2 @ 4.0mA Pixel Resolution Pitch Format Configuration 0.264 x 0.264 mm 800 x 600 RGB Stripe Backlight Edge-Lit Character Display 80 x 25 Total Power Consumption 3.4 W (Maximum) F-2 Specifications Part Number: 228988-003 File Name: APPF.
. . . . . . . . . . . . . . . . . . . . . . . . . Color TFT Display U.S. Metric Dimensions (display size) Height Width 6.3 in 8.4 in 16.0 cm 21.3 cm Number of Colors 256 Color Palette 256 K Contrast Ratio 100:1 Brightness 70 CD/M2 @ 4.0 mA Pixel Resolution Pitch Format Configuration 0.264 x 0.264 mm 800 x 600 RGB Stripe Backlight Edge-Lit Character Display 80 x 25 Total Power Consumption 3.2 W (Maximum) F-3 Specifications Part Number: 228988-003 File Name: APPF.
. . . . . . . . . . . . . . . . . . . . . . . . . Diskette Drive Diskettes Size High Density (MB) Low Density (KB) Light Height Bytes per Sector Sectors per Track High Density Low Density Tracks per Side High Density Low Density Read/Write Heads Average Access Time (ms) Track-to-Track (high/low) Average (high/low) Settling Time (ms) Latency Average (ms) 3.5 in (8.9 cm) 1.44 720 None 0.43 in (11 mm) 512 18 9 80 80 2 3/6 94/174 15 100 F-4 Specifications Part Number: 228988-003 File Name: APPF.
. . . . . . . . . . . . . . . . . . . . . . . . . Hard Drives Model Standard Configurations 810 MB 1.08 GB 1.4 GB 815.9 MB 815.9 1.08 GB 1.08 1.044 GB 1.
. . . . . . . . . . . . . . . . . . . . . . . . . AC Adapter U.S. Metric Dimensions 5.0 x 3.0 x 1.3 in. 12.7 x 7.6 x 3.3 cm Power Supply Ratings Rated Voltage Range Rated Input Current Rated Input Frequency Maximum Output Voltage Maximum Output Current 90 - 256 V AC <1.11 Amp 47 to 63 Hz +18.5 +/-0.25 V DC 40 to 42 W F-6 Specifications Part Number: 228988-003 File Name: APPF.
. . . . . . . . . . . . . . . . . . . . . . . . . Lithium Ion Modular Battery Pack U.S. Metric Dimensions Height Length Width 0.77 in 5.34 in 4.35 in 19.6 mm 135.6 mm 110.0 cm Weight 0.88 lb 399 g Energy Voltage 14.4 V dc Amp-hour Capacity 2.8 Ah Watt-hour Capacity 40.0 Wh Environmental Requirements Operating temperatures Nonoperating temperature 50°F to 104°F 0 0 -12 F to 140 F 10°C to 40°C -300C to 600C F-7 Specifications Part Number: 228988-003 File Name: APPF.
. . . . . . . . . . . . . . . . . . . . . . . . . Lithium Ion Handle Battery Pack U.S. Metric Dimensions Height Length Width 0.89 in 11.00 in 1.53 in 15.2 mm 279.0 mm 38.8 cm Weight 0.88 lb 399 g Energy Voltage 14.4 V dc Amp-hour Capacity 2.8 Ah Watt-hour Capacity 40.0 Wh Environmental Requirements Operating temperatures Nonoperating temperature 50°F to 104°F 0 0 -12 F to 140 F 10°C to 40°C -300C to 600C F-8 Specifications Part Number: 228988-003 File Name: APPF.
. . . . . . . . . . . . . . . . . . . . . . . . . Nickel Metal Hydride Handle Battery Pack U.S. Metric Dimensions Height Length Width 0.89 in 11.00 in 1.53 in 15.2 mm 279.0 mm 38.8 mm Weight 1.05 lb 457 g Energy Voltage 12.0 V dc Amp-hour Capacity 2.1 Ah Watt-hour Capacity 25.0 Wh Environmental Requirements Operating temperatures Nonoperating temperature 50°F to 104°F 10°C to 40°C -40F to 860F -200C to 300C F-9 Specifications Part Number: 228988-003 File Name: APPF.
Part Number: 228988-003 File Name: APPF.
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Writer: Johnnie Abercrombie - Saved by: Johnnie Abercrombie - Saved date: 08/26/96 2:52 PM Part Number: 228988-003 - File name: INDEX.
