Operation Manual

Troubleshooting 16-25
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: KMosby Saved by: Jessica Gilbert Saved date: 08/12/98 9:33 AM
Part Number: 316216-002 File name: ch16.doc
Solving Pointing Device Problems
Problem Possible Cause Solution
External pointing
device is not working
The external pointing
device was connected
to the computer while
the computer was on.
Press the suspend
button to initiate
Suspend. Press the
suspend button again to
exit Suspend. This allows
the computer to
recognize the pointing
device.
Touchpad is not
working
Incorrect or no device
driver is installed.
Install the correct device
driver using the Add New
Hardware wizard.
Device driver is
loaded but pointing
device does not
work
The wrong mouse is
selected.
If you are running
Windows 95, using the
keyboard, select
Automatically detect
installed hardware in the
Add New Hardware
wizard. Then use the
arrow keys to highlight
the mouse icon in the
selection box and choose
the correct mouse
hardware.
If you are running
Windows NT, using the
keyboard, press
F6. Then
use the arrow keys to
highlight My Computer,
and press Enter. Use the
arrow keys to highlight
Control Panel, and press
Enter. Use the arrow
keys to highlight Mouse,
and press Enter. Select
the correct mouse
hardware, and press
Enter.