System information

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AlphaServer 800 Service Guide
1.4 Information Services
Several information resources are available, including online information for service
providers and customers, computer-based training, and maintenance documentation
database services. A brief description of some of these resources follows.
Service Help File
The information contained in this guide, including the field-replaceable unit
(FRU) procedures and illustrations, is available in online format. You can
download the hypertext file (AS800.HLP) or order a self-extracting .HLP on
diskette (AK–R2MAA–CA) or the AlphaServer 800 Maintenance Kit
(QZ–00XAB–GZ). The maintenance kit includes hardcopy service guide,
diskette, and illustrated parts breakdown.
Alpha Firmware Updates
Under certain circumstances, such as a CPU upgrade or replacement of the system
motherboard, you may need to update your system firmware. An Alpha Firmware
CD-ROM is available with DIGITAL UNIX, OpenVMS, and Windows NT
operating systems. Operating system and firmware revisions must be compatible.
The Alpha firmware files can also be downloaded from the Internet as follows:
ftp://ftp.digital.com/pub/Digital/Alpha/firmware/readme.html
The above README file describes the firmware directory structure, and how the
files can be downloaded and used.
New versions of firmware released between shipments of the Alpha Firmware
CD-ROM are available in an interim directory:
ftp://ftp.digital.com/pub/Digital/Alpha/firmware/interim/
Fail-Safe Floppy Loader
The fail-safe floppy loader diskette (AK-R4VLA-CA) can be ordered. Call 1-
800-DIGITAL, or download the firmware from the Internet (using the firmware
update address above) to create your own fail-safe loader diskette.