QuickSpecs

Service and Support HP Technology Services for Industry Standard Servers and BladeSystem
Capitalizing on HP ProLiant server and HP BladeSystem capabilities requires a service partner who understands your increasingly complex business technology environment. That's why it makes
sense to team up with the people who know HP infrastructure hardware and software best - the experienced professionals at HP Services.
What HP ProLiant and BladeSystem Services can do for you
HP ProLiant and BladeSystem Services can help you design, deploy, test, integrate, support, and manage IT and infrastructure solutions. This way, HP proposes services solutions that include
more than just uplift of base warranty. You can get the support you need by choosing from one of a number of service packaged solutions we have designed to address wider set of customer
support needs.
HP Technology Services meets business challenges with services offered in three packages:
Optimized Care Package, Standard Care Package, and Basic Care Package
Available for each product group. Such packaged solutions enable customers to optimize technology operations, minimize risk and drive better business outcomes with easy-to-buy, easy-to-
use scalable support packages for servers, storage, networking and software.
Optimized Care Package Supports maintaining servers at optimum performance availability
HP Installation and Startup Service for HP BladeSystem c-Class Infrastructure for c3000/c7000 enclosure
Provides for the installation and startup of a BladeSystem c3000 Infrastructure in a single blade enclosure including hardware and software, including deployment of OS, HP SIM, RDP, RDP, PMP
and VPM
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA0-5964ENW.pdf
3-Year HP Critical Advantage L3 for c3000/c7000 enclosure + 3-Year HP Critical Advantage for Blade server
Provides end-to-end infrastructure support solution for business critical applications running on virtualized/x86 infrastructures, enabling the customers to cost effectively build, operate, and
continuously improve their IT environment.
http://h20195.www2.hp.com/V2/GetDocument.aspx?docname=4AA3-1772ENW.pdf
HP Installation and Startup Service for HP BladeSystem c-Class Enhanced Network
HP Provides for the configuration and testing of BladeSystem Ethernet interconnect switches to facilitate proper implementation of network protocols and access to advanced features.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4aa0-5969ENW.pdf
Additional Services:
Virtualization Services - Strategy, Design, Transition, Operation, Continual Service Improvement.
Standard Care Package Package that maintains high level of server availability
HP Installation and Startup Service for HP BladeSystem c-Class Infrastructure for c3000/c7000 enclosure
Provides for the installation and startup of a BladeSystem c3000 Infrastructure in a single blade enclosure including hardware and software, including deployment of OS, HP SIM, RDP, RDP, PMP
and VPM.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA0-5964ENW.pdf
HP Installation and Startup Service for HP BladeSystem c-Class Enhanced Network
HP Provides for the configuration and testing of BladeSystem Ethernet interconnect switches to facilitate proper implementation of network protocols and access to advanced features.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4aa0-5969ENW.pdf
3-Year, HP 6 hour Hardware Support Onsite Call-to-Repair Service for c3000/c7000 enclosure + 3-Year, HP 6 hour Hardware Support Onsite Call-to-Repair Service for Blade server
Provides an IT manager with a team of support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within 6 hours of the initial service
request to the HP Global Solution Center.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EN.pdf
3-Year , HP 24x7 Software Support for Insight Control
Provides for the deployment and basic configuration of HP Insight Control on HP ProLiant ML and DL series servers or HP BladeSystem servers.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-6645EEE.pdf
1-Year HP Proactive Select 30 Credit
Provides a flexible way to purchase HP best-in-class consultancy and technical services.
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA2-3842ENN.pdf
Additional Services:
Software OS (Microsoft, Linux (SUSE/Red Hat) & VMware Installation & Start Up and Software Support); Microsoft or Linux or VMware education courses; +60 Proactive Select Credits, Factory
Express.
Basic Care Package Delivers minimum recommended support service level
HP Installation and Startup Service for HP BladeSystem c-Class Infrastructure for c3000/c7000 enclosure
Provides for the installation and startup of a BladeSystem c3000 Infrastructure in a single blade enclosure including hardware and software, including deployment of OS, HP SIM, RDP, RDP, PMP
and VPM.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA0-5964ENW.pdf
3-Year, HP 24x7 4 hour Response, Hardware Support Onsite Service for c3000/c7000 Enclosure + 3-Year, HP 24x7 4 hour Response, Hardware Support Onsite Service for Blade server
Provides you with rapid remote support and if required an HP authorized representative who will arrive on site any time and day of the year to begin hardware maintenance service within 4 hours of
the service request being logged.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EEE.pdf
3-Year , HP 24x7 Software Support for Insight Control
Provides for the deployment and basic configuration of HP Insight Control on HP ProLiant ML and DL series servers or HP BladeSystem servers.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-6645EEE.pdf
1-Year HP Proactive Select 10 Credit
Provides a flexible way to purchase HP best-in-class consultancy and technical services
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA2-3842ENN.pdf
Additional Services:
Startup Blade System c-Cass Enhanced Network Service; Software OS (Microsoft, Linux (SUSE/Red Hat) & VMware Installation & Start Up and Software Support); +30 Proactive Select Credits,
Factory Express.
Insight Remote Support The packages include HP Insight Remote Support that uses proven technology to deliver secure, reliable 24x7 remote monitoring, diagnoses, and problem resolution. It is available at no additional
cost to all warranty, HP Care Pack Service, and service agreement customers.
For more information To learn more on HP ProLiant servers and HP BladeSystem servers, please contact your HP sales representative or HP Authorized Channel Partner. Or visit:
www.hp.com/services/bladesystem
QuickSpecs
HP BladeSystem c7000 Enclosure
Service and Support
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