QuickSpecs

Storage Service
Packages
The Storage Services Packaging takes the existing storage product along with the existing
services and creates a package of the storage hardware and appropriate services. The increased
level of support provides for a higher level of storage system availability for the customer. The
package includes 24x7 support with a 4-hour response for 3 years as well as installation and
startup service.
Software Product
Services
HP warrants only that the Software media will be free of physical defects for a period of 90
days from delivery.
Upgrades to the 90 day media defect warranty are available as HP Care Pack services.
These services are available to upgrade the warranty to (1 or 3) full year of 9 hours by 5
days (or 24x7) software advisory and remedial software telephone support, new version
license rights, and media and documentation distribution service.
Hardware Product
Services
Installation services
On-site Maintenance (includes warranty support)
Response time upgrades during the warranty period
Post-warranty coverage
RAID setup and performance consulting via statement of work
For additional hardware installation and maintenance information please refer to the URLs listed
below:
http://h20219.www2.hp.com/services/cache/9516-0-0-225-121.aspx
Installation and Startup
Services
The Installation and Startup Service package provides installation and configuration of HP
StorageWorks products. Major categories of work could include:
Pre-installation consulting and planning
Hardware installation, configuration and verification
RAID array configuration and initialization
Installation, configuration and verification of StorageWorks software
Service tools installed, configured and verified
Customer orientation
Warranty The HP ProLiant DL380 G5 Storage Server has a standard 3-3-3 warranty (3 years parts
exchange, 3 years labor and 3 year on-site, next business day response).
Warranty Upgrade
Options
Response – Upgrade on-site response from next business day to same day 4-hours
Coverage – Extend hours of coverage from 5 days x 9 hours to 7 days x 24 hours
Duration – Select duration of coverage for a minimum period of 1year or multiple years
The HP Care Pack is defined as an upgrade to the product warranty attribute, available for a
specific duration and hours of coverage.
HP Care Pack is not available for less than the product's warranty duration.
HP Care Pack is available for sale anytime during the warranty period for most products, but
the commencement date will be the same as the Warranty Start Date (delivery date to end
user customer). Proof of purchase may be required.
HP Care Pack services are prepaid.
For additional HP Care Pack (hardware & software) information, as well as orderable part
numbers, please refer to the URL listed below:
http://h20219.www2.hp.com/services/cache/9516-0-0-225-121.aspx
Components The following brick level options/components do not have individual HP Care Pack Services.
These items will be included in product HP Care Pack Services into which they are installed.
Disk Drives Tape Drives CD/DVD ROM SCSI Hubs in
SBBs
Adapters
Bus Converters Backplane RAID
Controllers
Power Supplies Cabling Fans
QuickSpecs
HP ProLiant DL380 G5 Storage Server
Service and Support, HP Care Pack, and Warranty Information
DA - 12559 Worldwide QuickSpecs — Version 2 — 11-13-2006 Page 4