Maintenance and Service Guide HP Compaq 8100 and 8180 Elite Business PC
© Copyright 2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information.
iv About This Book
Table of contents 1 Product Features ............................................................................................................................................ 1 Convertible Minitower Chassis ............................................................................................................. 1 Front Panel Components ..................................................................................................... 1 Rear Panel Components ........................................
5 Identifying the Chassis, Routine Care, and Disassembly Preparation .................................................... 25 Chassis Designations ......................................................................................................................... 25 Convertible Minitower (CMT) ............................................................................................. 25 8100 Models ......................................................................................................
Cable Connections ............................................................................................................ 47 Installing Additional Memory .............................................................................................................. 48 DIMMs ............................................................................................................................... 48 DDR3-SDRAM DIMMs .....................................................................................
Front Bezel ....................................................................................................................................... 100 Bezel Blanks ..................................................................................................................................... 101 Installing Additional Memory ............................................................................................................ 102 DIMMs .............................................................
Line-in Audio .................................................................................................................................... 148 Line-out Audio .................................................................................................................................. 148 Monitor ............................................................................................................................................. 149 DisplayPort .............................................
Appendix E Troubleshooting Without Diagnostics .................................................................................... 169 Safety and Comfort .......................................................................................................................... 169 Before You Call for Technical Support ............................................................................................. 169 Helpful Hints ................................................................................
1 Product Features Convertible Minitower Chassis Front Panel Components Drive configuration may vary by model. Front bezel appearance varies by model. Table 1-1 Front Panel Components 1 5.25-inch Optical Drives1 5 Microphone/Headphone Connector 2 3.5-inch Media Card Reader (optional)2 6 Hard Drive Activity Light 3 Dual-State Power Button 7 Headphone Connector 4 Optical Drive Activity Lights 8 USB (Universal Serial Bus) 2.
Rear Panel Components Table 1-2 Rear Panel Components 1 Power Cord Connector 6 Line-Out Connector for powered audio devices (green) 2 PS/2 Keyboard Connector (purple) 7 Line-In Audio Connector (blue) 3 DisplayPort Monitor Connector 8 PS/2 Mouse Connector (green) 4 VGA Monitor Connector 9 Serial Connector 5 Universal Serial Bus (USB) 10 RJ-45 Network Connector NOTE: Arrangement and number of connectors may vary by model.
Small Form Factor Front Panel Components Drive configuration may vary by model. Figure 1-1 Front Panel Components Table 1-3 Front Panel Components 1 5.25-inch Optical Drive1 6 USB (Universal Serial Bus) Ports 2 Optical Drive Activity Light 7 Microphone/Headphone Connector 3 Optical Drive Eject Button 8 3.
Rear Panel Components Figure 1-2 Rear Panel Components Table 1-4 Rear Panel Components 1 RJ-45 Network Connector 6 DisplayPort Monitor Connector 2 Serial Connector 7 VGA Monitor Connector 3 PS/2 Mouse Connector (green) 8 PS/2 Keyboard Connector (purple) 4 Power Cord Connector 9 Line-Out Connector for powered audio devices (green) 5 Universal Serial Bus (USB) 10 Line-In Audio Connector (blue) NOTE: Arrangement and number of connectors may vary by model.
2 Installing and Customizing the Software If your computer was not shipped with a Microsoft operating system, some portions of this documentation do not apply. Additional information is available in online help after you install the operating system. NOTE: If the computer was shipped with Windows Vista or Windows 7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form.
4. Click on the Windows Update link. In Windows Vista and Windows 7, the Windows Update screen appears. Click view available updates and make sure all critical updates are selected. Click the Install button and follow the instructions on the screen. In Windows XP, you will be directed to the Microsoft Windows Update Web site. If you see one or more pop-up windows that ask you to install a program from http://www.microsoft.com, click Yes to install the program.
created and the software installed in order to get the most from your PC.
3 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: 8 ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives, or USB flash media devices.
● Replicate the system setup by saving system configuration information on diskette and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive). Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps: 1.
Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: CD-ROM: No emulation options available. Hard Disk: Size, model, serial number, connector color, SMART, emulation type.
Table 3-3 Computer Setup—Storage (continued) Storage Options Removable Media Boot Enables/disables ability to boot the system from removable media. Max eSATA Speed Allows you to choose 1.5 Gbps or 3.0 Gpbs as the maximum eSATA speed. By default, the speed is limited to 1.5 Gbps for maximum reliability. CAUTION: Consult your eSATA drive and cable manufacturer before enabling 3.0 Gpbs speed. Some drive and cable combinations may not run reliably at 3.0 Gpbs.
Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-4 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows. See the Desktop Management Guide for more information.
Table 3-4 Computer Setup—Security (continued) Device Security USB Security Allows you to set Device Available/Device Hidden for: ● Serial ports ● Parallel port ● System audio ● Network controllers (some models) ● Embedded security device (some models) ● SATA0 ● SATA1 (some models) ● SATA2 (some models) ● SATA3 (some models) ● eSATA (some models) Allows you to set Device Available/Device Hidden for: ● ● ● Slot Security Front USB Ports ◦ USB Port 3 ◦ USB Port 4 ◦ USB Port 5 ◦
Table 3-4 Computer Setup—Security (continued) System IDs DriveLock Security Allows you to set: ● Asset tag (18-byte identifier), a property identification number assigned by the company to the computer. ● Ownership tag (80-byte identifier) displayed during POST. ● Chassis serial number or Universal Unique Identifier (UUID) number. The UUID can only be updated if the current chassis serial number is invalid.
Table 3-4 Computer Setup—Security (continued) System Security (some models: these options are hardware dependent) Data Execution Prevention (some models) (enable/disable) - Helps prevent operating system security breaches. PAVP (Some models) (disabled/min/max) - PAVP enables the Protected Audio Video Path in the Chipset. This may allow viewing of some protected high definition content that would otherwise be prohibited from playback.
Table 3-4 Computer Setup—Security (continued) Master Boot Record Security Protects the master boot record from viruses or other corruption. Saves of copy of the current master boot record. Setup Security Level Provides a method to allow end-users limited access to change specified setup options, without having to know the Setup Password.
Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-5 Computer Setup—Power Option Description OS Power Management ● Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. ● Idle Power Savings—Extended/Normal.
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-6 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ◦ QuickBoot = Do not clear memory or perform a memory test. ◦ FullBoot = Memory test (count) on cold boot. Clears memory on all boots. ◦ Clear Memory = No memory count on cold boot.
Table 3-6 Computer Setup—Advanced (for advanced users) (continued) ◦ On—allows you to power on the computer using a power strip switch, if the computer is connected to an electric power strip. ◦ Previous state—causes the computer to power on automatically as soon as power is restored, if it was on when power was lost. NOTE: If you turn off power to the computer using the switch on a power strip, you will not be able to use the suspend/sleep feature or the Remote Management features.
Table 3-6 Computer Setup—Advanced (for advanced users) (continued) Device Options Allows you to set: ● Printer Mode (Bi-Directional, EPP + ECP, Output Only). ● Num Lock State at Power-On (off/on). ● S5 Wake on LAN (enable/disable). ◦ To disable Wake on LAN during the off state (S5), use the arrow (left and right) keys to select the Advanced > Device Options menu and set the S5 Wake on LAN feature to Disable. This obtains the lowest power consumption available on the computer during S5.
Table 3-6 Computer Setup—Advanced (for advanced users) (continued) Management Devices The Management Devices menu will only be displayed in the Advanced menu when the BIOS detects multiple management options. This option is for installed NIC cards that support ASF or DASH. Use the Management Devices menu to select if the BIOS management operations will be through the embedded solution or one of the installed NIC cards. Management Operations Allows you to set: ● MEBx Setup Prompt (enable/disable).
4 Serial ATA (SATA) Drive Guidelines and Features NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel ATA (PATA) drives are supported. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.37 in (100 cm) Data interface voltage differential 400-700 mV Drive voltages 3.3 V, 5 V, 12 V Jumpers for configuring drive N/A Data transfer rate 3.
SMART ATA Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is imminent, it generates a fault alert.
5 Identifying the Chassis, Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.
8180 Models Figure 5-2 Convertible Minitower – 8180 Models Small Form Factor (SFF) Figure 5-3 Small Form Factor chassis Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle.
Generating Static The following table shows that: ● Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases.
Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.
● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Operating Guidelines To prevent overheating and to help prolong the life of the computer: ● Keep the c
General Cleaning Safety Precautions 1. Never use solvents or flammable solutions to clean the computer. 2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. 3. Always unplug the computer when cleaning with liquids or damp cloths. 4. Always unplug the computer before cleaning the keyboard, mouse, or air vents. 5. Disconnect the keyboard before cleaning it. 6.
CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the keyboard may not function properly. ● Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Use tweezers to remove any fibers or dirt in confined areas. Allow the parts to air dry before reassembly.
Screws The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations. CAUTION: Metric screws have a black finish. U.S. screws have a silver finish and are used on hard drives only.
WARNING! This computer contains a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in water or fire, or expose it to temperatures higher than 140ºF (60ºC). Do not attempt to recharge the battery. NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the general household waste.
6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Serial Number Location NOTE: Front bezel appearance may vary by model.
Preparation for Disassembly See Identifying the Chassis, Routine Care, and Disassembly Preparation on page 25 for initial safety procedures. 1. Remove/disengage any security devices that prohibit opening the computer (External Security Devices on page 37). 2. Close any open software applications. 3. Exit the operating system. 4. Remove any diskette, compact disc, or media card from the computer. 5. Turn off the computer and any peripheral devices that are connected to it.
Unlocking the Smart Cover Lock NOTE: The Smart Cover Lock is an optional feature included on some models only. The Smart Cover Lock is a software-controllable cover lock, controlled by the setup password. This lock prevents unauthorized access to the internal components. The computer ships with the Smart Cover Lock in the unlocked position. For more information about locking the Smart Cover Lock, refer to the Desktop Management Guide.
5. Use the Smart Cover FailSafe Key to remove the two tamper-proof screws that secure the Smart Cover Lock to the chassis. Figure 6-2 Removing the Smart Cover Lock Screws You can now remove the access panel. To reattach the Smart Cover Lock, secure the lock in place with the tamper-proof screws. External Security Devices The following security devices are used to prevent unauthorized access to the internal components of the computer and/or secure the computer to a fixed object.
HP/Kensington MicroSaver Security Cable Lock Figure 6-3 Installing a Cable Lock 38 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis
Padlock Figure 6-4 Installing a Padlock HP Business PC Security Lock 1. Fasten the security cable by looping it around a stationary object.
2. Thread the keyboard and mouse cables through the lock. Figure 6-6 Threading the Keyboard and Mouse Cables 3. Screw the lock to the chassis using the screw provided.
4. Insert the plug end of the security cable into the lock (1) and push the button in (2) to engage the lock. Use the key provided to disengage the lock. Figure 6-8 Engaging the Lock Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 35). 2. Remove the computer access panel (Computer Access Panel on page 43). 3.
5. Replace the front bezel. 6. Install the screw through the interior of the front of the chassis into the front bezel. The screw hole is located on the left edge of the chassis next to the top hard drive bay. Figure 6-10 Installing the Front Bezel Security Screw 42 7. Replace the access panel. 8. Reconnect the power cord and turn on the computer. 9. Lock any security devices that were disengaged when the access panel was removed.
Computer Access Panel 1. Prepare the computer for disassembly (Preparation for Disassembly on page 35) 2. Lay the computer down on its large base for greater stability. 3. Lift up on the access panel handle (1) then lift the access panel off the computer (2). Figure 6-11 Removing the Computer Access Panel To install the access panel, reverse the removal procedure.
Front Bezel NOTE: Front bezel appearance may vary by model. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 35). 2. Remove the computer access panel (Computer Access Panel on page 43). 3. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 6-12 Removing the Front Bezel To install the front bezel, reverse the removal procedure.
Bezel Blanks 1. Prepare the computer for disassembly (Preparation for Disassembly on page 35). 2. Remove the computer access panel (Computer Access Panel on page 43). 3. Remove the front bezel (Front Bezel on page 44). 4. Gently pull the subpanel, with the bezel blanks secured in it, away from the front bezel, then remove the desired bezel blank. CAUTION: Hold the subpanel straight when you pull it away from the front bezel.
Cable Management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them. ● Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the parts are moved. ● When folding a flat ribbon cable, never fold to a sharp crease.
Cable Connections System board connectors are color-coded to make it easier to find the proper connection.
Installing Additional Memory The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 16-GB of memory configured in a high-performing dual channel mode.
Populating DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled XMM1, XMM2, XMM3, and XMM4. Sockets XMM1 and XMM3 operate in memory channel A. Sockets XMM2 and XMM4 operate in memory channel B.
should be balanced so that the largest amount of memory is spread between the two channels. If one channel will have more memory than the other, the larger amount should be assigned to Channel A. For example, if you are populating the sockets with one 2-GB DIMM, and three 1-GB DIMMs, Channel A should be populated with the 2-GB DIMM and one 1-GB DIMM, and Channel B should be populated with the other two 1-GB DIMMs. With this configuration, 4-GB will run as dual channel and 1-GB will run as single channel.
4. Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Figure 6-16 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. A DIMM must occupy the black XMM1 socket. Populate the DIMM sockets in the following order: XMM1, XMM3, XMM2, then XMM4.
Expansion Cards The computer has three standard full-height PCI expansion slots, one PCI Express x1 expansion slot, one PCI Express x16 expansion slot, and one PCI Express x16 expansion slot that is downshifted to a x4 slot.
4. Press straight down on the two green thumb tabs inside the chassis (1) and rotate the expansion card retention latch up (2). Figure 6-18 Opening the Expansion Slot Retainer 5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a.
b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Lift the card straight up to remove it. Be sure not to scrape the card against other components. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. Figure 6-20 Removing a Standard PCI Expansion Card c.
7. If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. 8. To install a new expansion card, slide the bracket on the end of the card down into the slot on the back of the chassis and press the card down firmly into the socket on the system board.
Drives When installing additional drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue SATA connector on the system board labeled SATA0. ● Connect the first SATA optical drive to the white SATA connector on the system board labeled SATA1. ● Connect devices in order of SATA0, SATA1, SATA2, then SATA3. ● Connect an optional eSATA adapter cable to the black ESATA connector on the system board.
CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode. Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Handle a drive carefully; do not drop it. Do not use excessive force when inserting a drive.
Table 6-3 System Board Drive Connections No. System Board Connector System Board Label Color 1 eSATA ESATA black 2 SATA3 SATA3 orange 3 SATA2 SATA2 light blue 4 SATA0 (for 1st hard drive) SATA0 dark blue 5 SATA1 (for 1st optical drive) SATA1 white 6 Media Card Reader MEDIA black Drive Positions Figure 6-25 Desktop and Minitower Drive Positions Table 6-4 Drive Positions 1 Three 5.
Removing a Drive from a Drive Bay CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 35). 2. Remove the computer access panel (Computer Access Panel on page 43). 3. Disconnect the drive cables, as indicated in the following illustrations: CAUTION: When removing the cables, pull the tab or connector instead of the cable itself to avoid damaging the cable.
● If you are removing a media card reader, disconnect the USB cable from the system board. If the media card reader has a 1394 port, disconnect the 1394 cable from the PCI card.
4. Remove the drive from the drive bay as follows: ● To remove a 5.25-inch drive in the desktop configuration, press down on the yellow drivelock mechanism (1) and slide the drive from the drive bay (2). CAUTION: When the yellow drivelock is pressed, all the external 5.25-inch drives are released so do not tilt the unit and allow the drives to fall out. Figure 6-29 Removing a 5.25-inch Drive in the Desktop Configuration (Optical Drive shown) ● To remove a 5.
● To remove a hard drive from and internal 3.5-inch drive bay, pull up on the green hard drive drivelock mechanism (1) for that drive and slide the drive from the drive bay (2). Figure 6-31 Removing a Hard Drive 5. 62 Store the removed drive in anti-static packaging.
Installing a 5.25-inch Drive into an External Drive Bay 1. Prepare the computer for disassembly (Preparation for Disassembly on page 35). 2. Remove the computer access panel (Computer Access Panel on page 43). 3. Remove the front bezel (Front Bezel on page 44). If you are installing a drive in a bay covered by a bezel blank, remove the bezel blank. See Bezel Blanks on page 45 for more information. 4. Install four M3 metric guide screws in the lower holes on each side of the drive (1).
6. Connect the power cable (1) and data cable (2) to the rear of the drive. Figure 6-33 Connecting the Drive Cables (Optical Drive shown) 7. If you are installing a new drive, connect the opposite end of the data cable to the appropriate system board connector. NOTE: If you are installing a SATA optical drive, connect the first optical drive to the white SATA connector on the system board labeled SATA1.
Installing a 3.5-inch SATA Hard Drive into an Internal Drive Bay NOTE: The system does not support Parallel ATA (PATA) hard drives. Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. To install a hard drive in a 3.5-inch internal drive bay: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 35). 2. Remove the computer access panel (Computer Access Panel on page 43). 3.
5. Connect the power cable (1) and data cable (2) to the rear of the hard drive. Figure 6-36 Connecting the Power Cable and Data Cable to a SATA Hard Drive 6. Connect the opposite end of the data cable to the appropriate system board connector. NOTE: If your system has only one SATA hard drive, you must connect the hard drive data cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems.
2. Remove the screw from the rear of the carrier (1) and slide the top cover off the carrier (2). Figure 6-37 Removing the Carrier Cover 3. Remove the adhesive strip that secures the thermal sensor to the top of the hard drive (1) and move the thermal sensor away from the carrier (2).
4. Remove the four screws from the bottom of the hard drive carrier. Figure 6-39 Removing the Security Screws 5. Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier.
6. Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board. Be sure the connector on the hard drive is pressed all the way into the connector on the carrier's circuit board. Figure 6-41 Replacing the Hard Drive 7. Replace the four screws in the bottom of the carrier to hold the drive securely in place.
8. Place the thermal sensor on top of the hard drive in a position that does not cover the label (1) and attach the thermal sensor to the top of the hard drive with the adhesive strip (2). Figure 6-43 Replacing the Thermal Sensor 9. Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the cover in place (2). Figure 6-44 Replacing the Carrier Cover 10. Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided.
Hood Sensor The hood sensor is located on the top of the rear chassis panel. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 35). 2. Remove the computer access panel (Computer Access Panel on page 43). 3. Unplug the hood sensor cable from the white connector labeled HSENSE on the system board (1). 4. Slide the hood sensor straight out of the slot in the chassis (2). Figure 6-45 Removing the hood sensor To reinstall the hood sensor, reverse the removal procedure.
Hood Lock The hood sensor is located on the top of the rear chassis panel. If the hood lock is secured to the chassis with security screws, you must use the Smart Cover FailSafe Key to remove them. NOTE: The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order this key before you need it. Perform any of the following to obtain a FailSafe Key: ● Order PN 166527-001 for the wrench-style key or PN 166527-002 for the screwdriver bit key. ● Refer to the HP Web site (http://www.
Front I/O, USB Assembly The front I/O, USB assembly is mounted to the front of the chassis and is removed by pulling it away from the chassis. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 35). 2. Remove the computer access panel (Computer Access Panel on page 43). 3. Remove the front bezel (Front Bezel on page 44). 4.
Power Switch Assembly The power switch assembly is mounted to the front of the chassis and is removed by pulling it away from the chassis. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 35). 2. Remove the computer access panel (Computer Access Panel on page 43). 3. Remove the computer access panel (Front Bezel on page 44). 4. Disconnect the cable from the black system board connector labeled PB/LED. 5. Press in on the tab (1) on the assembly. 6.
Speaker The speaker is mounted to the inside front of the chassis with two screws. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 35). 2. Remove the computer access panel (Computer Access Panel on page 43). 3. Disconnect the speaker wire from the white system board connector labeled SPKR. 4. From the inside of the unit, remove the two screws (1) that secure the speaker to the front of the chassis. 5.
Rear Chassis Fan The rear fan is mounted to the rear chassis wall and secured by four Phillips screws. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 35). 2. Remove the computer access panel (Computer Access Panel on page 43). 3. Disconnect the fan control cable from the red/brown system board connector labeled CHFAN (1). 4. Remove the four screws (2) that secure the fan housing to the chassis. 5.
Heat sink 1. Prepare the computer for disassembly (Preparation for Disassembly on page 35). 2. Remove the computer access panel (Computer Access Panel on page 43). 3. In the order indicated in the following illustration, loosen the four captive screws that secure the heat sink to the system board. CAUTION: Heat sink retaining screws should be removed in diagonally opposite pairs (as in an X) to even the downward forces on the processor.
5. Lift the heat sink from the processor (2). Figure 6-52 Removing the heat sink When reinstalling the heat sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor. CAUTION: Heat sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heat sink on the processor. Failure to do so could result in damage that requires replacing the system board.
Processor 1. Prepare the computer for disassembly (Preparation for Disassembly on page 35). 2. Remove the computer access panel (Computer Access Panel on page 43). 3. Remove the heat sink (Heat sink on page 77). 4. Rotate the locking lever to its full open position (1). 5. Raise and rotate the microprocessor retainer to its fully open position (2). 6. Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket.
To install a new processor: 1. Place the processor in its socket and close the retainer. Make sure the tabs on the side of the retainer fit under the screw next to the processor socket. The gold triangle on the processor (1) must be aligned with the triangle embossed on the processor slot (2) when you install the processor. 2. Secure the locking lever. If reusing the existing heat sink, go to step 3. If using a new heat sink, go to step 5. 3.
Power Supply WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. The power supply is secured to the rear of the chassis by four Torx screws. A lever on the chassis floor also holds the power supply in place. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 35). 2.
Table 6-5 Power Supply Cable Connectors (continued) Power Cable Connector Label Color System Board Connector Number of Pins P2 white PWRCMD 6 pins (1x6) P3 white PWRCPU 4 pins (2x2) System Board 1. Prepare the computer for disassembly (Preparation for Disassembly on page 35). 2.
CAUTION: Before reinstalling the heat sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit. After the alcohol has evaporated, apply thermal grease to the top of the processor from the syringe supplied in the spares kit. Battery The battery that comes with your computer provides power to the real-time clock and has a lifetime of about three years.
Type 1 Battery Holder 1. Lift the battery out of its holder. Figure 6-56 Removing the battery from a type 1 holder 2. Slide the replacement battery into position, positive side up. 3. The battery holder automatically secures the battery in the proper position. 4. Replace the computer access panel. 5. Plug in the computer and turn on power to the computer. 6. Reset the date and time and any special system setups using Computer Setup. Refer to Computer Setup (F10) Utility on page 8.
3. Replace the computer access panel. 4. Plug in the computer and turn on power to the computer. 5. Reset the date and time and any special system setups using Computer Setup. Refer to Computer Setup (F10) Utility on page 8. Changing from a Minitower to a Desktop Configuration 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3.
9. Gently slide the drive into the uppermost available bay until it snaps into place. When the drive is properly inserted, the drivelock will secure it. Repeat this step for each drive. Figure 6-59 Installing a Drive in the Desktop Configuration CAUTION: The bottom 5.25-inch drive bay has a shorter depth than the upper two bays. The bottom bay supports a half-height drive or other device that is no more than 14.5 cm (5.7 inches) in depth.
13. Reposition the subpanel (rotate it 90º) with the logo at the bottom, then snap it back into the bezel. Figure 6-60 Changing from a Minitower to a Desktop Configuration 14. Replace the front bezel and computer access panel. 15. Reconnect the power cord and turn on the computer. 16. Lock any security devices that were disengaged when the computer access panel was removed. Changing from a Desktop to a MinitowerConfiguration 1. Remove/disengage any security devices that prohibit opening the computer. 2.
8. To release the drives from the 5.25-inch drive bay, press down on the short yellow drivelock as shown (1). While pressing the drivelock, pull the drives out of the drive bay (2). Figure 6-61 Releasing the 5.25-inch Drives from the Drive Bays (Desktop) 9. Gently slide the drive into the uppermost available bay until it snaps into place. When the drive is properly inserted, the drivelock will secure it. Repeat this step for each drive.
CAUTION: Hold the subpanel straight when you pull it away from the front bezel. Pulling the subpanel away at an angle could damage the pins that align it within the front bezel. 12. Reposition the bezel blanks within the subpanel in the proper orientation for the minitower configuration. 13. Reposition the subpanel (rotate it 90º) with the logo at the bottom, then snap it back into the bezel. Figure 6-63 Changing from a Desktop to a Minitower Configuration 14.
7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Serial Number Location Each computer has a unique serial number and product ID number in the location shown below.
3. Exit the operating system. 4. Remove any compact disc or media card from the computer. 5. Turn off the computer and any peripheral devices that are connected to it. CAUTION: Turn off the computer before disconnecting any cables. Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. In some systems the cooling fan is on even when the computer is in the “Standby,” or “Suspend” modes.
Unlocking the Smart Cover Lock NOTE: The Smart Cover Lock is an optional feature included on some models only. The Smart Cover Lock is a software-controllable cover lock, controlled by the setup password. This lock prevents unauthorized access to the internal components. The computer ships with the Smart Cover Lock in the unlocked position. For more information about locking the Smart Cover Lock, refer to the Desktop Management Guide.
6. Use the Smart Cover FailSafe Key to remove the tamper-proof screw that secures the Smart Cover Lock to the chassis. Figure 7-2 Removing the Smart Cover Lock Screw You can now remove the access panel. To reattach the Smart Cover Lock, secure the lock in place with the tamper-proof screw.
External Security Devices NOTE: For information on data security features, refer to the Desktop Management Guide and the HP ProtectTools Security Manager Guide (some models) at http://www.hp.com. Installing a Security Lock The security locks displayed below and on the following pages can be used to secure the computer.
Padlock Figure 7-4 Installing a Padlock HP Business PC Security Lock 1. Fasten the security cable by looping it around a stationary object.
2. Thread the keyboard and mouse cables through the lock. Figure 7-6 Threading the Keyboard and Mouse Cables 3. Screw the lock to the chassis using the screw provided.
4. Insert the plug end of the security cable into the lock (1) and push the button in (2) to engage the lock. Use the key provided to disengage the lock. Figure 7-8 Engaging the Lock Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3.
7. Remove one of the five silver 6-32 standard screws located on the front of the chassis behind the bezel. Figure 7-9 Retrieving the Front Bezel Security Screw 8. Replace the front bezel. 9. Install the security screw next to the middle front bezel release tab to secure the front bezel in place. Figure 7-10 Installing the Front Bezel Security Screw 10. Replace the access panel. 11. If the computer was on a stand, replace the stand. 12. Reconnect the power cord and turn on the computer. 13.
Computer Access Panel 1. Prepare the computer for disassembly (Preparation for Disassembly on page 90). 2. If the computer is on a stand, remove the computer from the stand. 3. Lift up on the access panel handle (1) then lift the access panel off the computer (2). Figure 7-11 Removing the Access Panel To install the access panel, reverse the removal procedure.
Front Bezel 1. Prepare the computer for disassembly (Preparation for Disassembly on page 90). 2. Remove the access panel (Computer Access Panel on page 99). 3. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 7-12 Removing the Front Bezel To install the front bezel, reverse the removal procedure.
Bezel Blanks On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: 1. Remove the access panel (Computer Access Panel on page 99). 2. Remove the front bezel (Front Bezel on page 100).. 3. To remove a bezel blank, push the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel (1) and slide the bezel blank back and to the right to remove it (2).
Installing Additional Memory The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 16-GB of memory configured in a high-performing dual channel mode.
Populating DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled DIMM1, DIMM2, DIMM3, and DIMM4. Sockets DIMM1 and DIMM2 operate in memory channel A. Sockets DIMM3 and DIMM4 operate in memory channel B.
should be balanced so that the largest amount of memory is spread between the two channels. If one channel will have more memory than the other, the larger amount should be assigned to Channel A. For example, if you are populating the sockets with one 2-GB DIMM, and three 1-GB DIMMs, Channel A should be populated with the 2-GB DIMM and one 1-GB DIMM, and Channel B should be populated with the other two 1-GB DIMMs. With this configuration, 4-GB will run as dual channel and 1-GB will run as single channel.
4. Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Figure 7-16 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the DIMM sockets in the following order: DIMM1, DIMM3, DIMM2, then DIMM4. For maximum performance, populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B. 5.
Expansion Cards The computer has one PCI expansion slot, two PCI Express x1 expansion slots, and one PCI Express x16 expansion slot. NOTE: The PCI and PCI Express slots support only low profile cards.
4. Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open position. Figure 7-18 Opening the Expansion Slot Retainer 5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. a. If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis.
b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis to release it from the chassis frame (2). Be sure not to scrape the card against the other components. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card.
c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame. Be sure not to scrape the card against the other components. Figure 7-21 Removing a PCI Express x16 Expansion Card 6.
8. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board (2). Figure 7-22 Installing an Expansion Card NOTE: When installing an expansion card, press firmly on the card so that the whole connector seats properly in the expansion card slot. 9.
13. Reconnect the power cord and turn on the computer. 14. Lock any security devices that were disengaged when the access panel was removed. 15. Reconfigure the computer, if necessary. Cable Management The Small Form Factor chassis is a very compact computer and proper routing of the internal cables is critical to the operation of the computer. Follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink.
Cable Connections System board connectors are color-coded to make it easier to find the proper connection.
Table 7-3 Drive Positions 1 3.5-inch internal hard drive bay 2 3.5-inch external drive bay for optional drives (media card reader shown) 3 5.25-inch external drive bay for optional drives (optical drive shown) NOTE: The drive configuration on your computer may be different than the drive configuration shown above. To verify the type, size, and capacity of the storage devices installed in the computer, run Computer Setup.
1 Black M3 Metric Screws All Drives (except hard drives) 2 Silver 6-32 Standard Screws Secondary Hard Drive There are at total of five extra silver 6-32 standard screws. Four are used as guide screws for a secondary hard drive. The fifth is used for bezel security (see Front Bezel Security on page 41 for more information).
Table 7-4 System Board Drive Connections No. System Board Connector System Board Label Color 1 SATA0 SATA0 dark blue 2 SATA1 SATA1 white 3 SATA2 SATA2 light blue 4 eSATA ESATA black 5 Media Card Reader MEDIA black Removing an External 5.25-inch Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. To remove a 5.25-inch external drive: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 90). 2.
5. If removing an optical drive, disconnect the power cable (1) and data cable (2) from the rear of the optical drive. Figure 7-28 Disconnecting the Power and Data Cables 6. Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down.
7. Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage (1). While pressing the drive retainer button, slide the drive back until it stops, then lift it up and out of the drive cage (2). Figure 7-30 Removing the 5.25-inch Drive NOTE: To replace the drive, reverse the removal procedure. When replacing a drive, transfer the four guide screws from the old drive to the new one. Installing an Optical Drive into the 5.
6. Position the guide screws on the drive into the J-slots in the drive bay. Then slide the drive toward the front of the computer until it locks into place. Figure 7-32 Installing the Optical Drive 7. Rotate the drive cage to its upright position. Figure 7-33 Rotating the Drive Cage Up 8. Connect the SATA data cable to the white system board connector labeled SATA1. 9. Route the data cable through the cable guides.
10. Connect the power cable (1) and data cable (2) to the rear of the optical drive. Figure 7-34 Connecting the Power and Data Cables 11. Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. Figure 7-35 Rotating the Drive Cage Down 12. Replace the access panel. 13. If the computer was on a stand, replace the stand. 14. Reconnect the power cord and turn on the computer. 15.
The 3.5-inch drive is located underneath the 5.25-inch drive. You must remove the external 5.25-inch drive before removing the external 3.5-inch drive. 1. Follow the procedure in Removing an External 5.25-inch Drive on page 115 to remove the 5.25inch drive and access the 3.5-inch drive. CAUTION: Ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet before proceeding. 2.
NOTE: To replace the 3.5-inch drive, reverse the removal procedure. When replacing a 3.5-inch drive, transfer the four guide screws from the old drive to the new one. Installing a Drive into the 3.5-inch External Drive Bay The 3.5-inch bay is located underneath the 5.25-inch drive. To install a drive into the 3.5-inch bay: NOTE: Install guide screws to ensure the drive will line up correctly in the drive cage and lock in place.
5. Replace the 5.25-inch drive. 6. Replace the front bezel and access panel. 7. If the computer was on a stand, replace the stand. 8. Reconnect the power cord and turn on the computer. 9. Lock any security devices that were disengaged when the access panel was removed.
Removing and Replacing the Primary 3.5-inch Internal SATA Hard Drive NOTE: The system does not support Parallel ATA (PATA) hard drives. Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. The preinstalled 3.5-inch hard drive is located under the power supply. To remove and replace the hard drive: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 90). 2.
5. Rotate the power supply to its upright position. The hard drive is located beneath the power supply. Figure 7-40 Raising the Power Supply 6. Disconnect the power cable (1) and data cable (2) from the back of the hard drive.
7. Press down on the green release latch next to the hard drive (1). While holding the latch down, slide the drive forward until it stops, then lift the drive up and out of the bay (2). Figure 7-42 Removing the Hard Drive 8. To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive.
9. Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it back until it stops and locks in place. Figure 7-44 Installing the Hard Drive 10. Connect the power and data cables to the back of the hard drive. NOTE: When replacing the primary hard drive, be sure to route the SATA and power cables through the cable guide on the bottom of the chassis frame behind the hard drive.
Removing and Replacing a Removable 3.5-inch SATA Hard Drive Some models are equipped with a Removable SATA Hard Drive Enclosure in the 5.25-inch external drive bay. The hard drive is housed in a carrier that can be quickly and easily removed from the drive bay. To remove and replace a drive in the carrier: NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. 1.
4. Remove the four screws from the bottom of the hard drive carrier. Figure 7-47 Removing the Security Screws 5. Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier.
6. Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board. Be sure the connector on the hard drive is pressed all the way into the connector on the carrier's circuit board. Figure 7-49 Replacing the Hard Drive 7. Replace the four screws in the bottom of the carrier to hold the drive securely in place.
8. Place the thermal sensor on top of the hard drive in a position that does not cover the label (1) and attach the thermal sensor to the top of the hard drive with the adhesive strip (2). Figure 7-51 Replacing the Thermal Sensor 9. Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the cover in place (2). Figure 7-52 Replacing the Carrier Cover 10. Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided.
Baffle The baffle sits between the front fan and the heat sink. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 90). 2. Remove the access panel (Computer Access Panel on page 99). 3. Remove the cables from the arm on the baffle (1). 4. Lift the baffle straight up out of the chassis (2). Figure 7-53 Removing the baffle To install the baffle, reverse the removal procedure.
Front Fan Assembly The front fan assembly is attached to the front of the chassis. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 90). 2. Remove the access panel (Computer Access Panel on page 99). 3. Remove the front bezel (Front Bezel on page 100). 4. Remove the baffle (Baffle on page 131). 5. Disconnect the fan cable from the red/brown system board connector labeled CHFAN1. 6.
Hood Sensor The hood sensor is attached in a slot in the rear of the chassis. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 90). 2. Remove the access panel (Computer Access Panel on page 99). 3. Unplug the sensor cable from the white system board connected labeled HSENSE. 4. Slide the hood sensor straight out of the notch in the chassis. NOTE: A flat blade screwdriver can be used to push the hood sensor out of the slot.
Front I/O, Power Switch Assembly The front I/O and power switch/LEDs are one assembly, attached to the front of the chassis. Push the assembly into the chassis to remove. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 90). 2. Remove the access panel (Computer Access Panel on page 99). 3. Remove the front bezel (Front Bezel on page 100). 4. Remove the chassis fan (Front Fan Assembly on page 132). 5. Rotate the drive cage to its upright position. 6.
8. Route the cables through the slots beneath the drive cage (1), pull the assembly (right side first) into the chassis (2), and then remove the assembly from the computer. Figure 7-57 Routing the cables and removing the power switch assembly To install the front I/O and power switch assembly, reverse the removal procedure. NOTE: Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly.
Speaker The speaker is attached to the front of the chassis under the rotating drive cage. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 90). 2. Remove the access panel (Computer Access Panel on page 99). 3. Remove the front bezel (Front Bezel on page 100). 4. Rotate the drive cage to its upright position. 5. Disconnect the speaker wire from the white system board labeled SPKR 6. Remove the two screws that secure the speaker to the chassis.
Heat sink The heat sink is secured atop the processor with four captive Torx screws. The heat sink does not include a fan. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 90). 2. Remove the access panel (Computer Access Panel on page 99). 3. Remove the baffle (Baffle on page 131). 4. Remove the chassis fan (Front Fan Assembly on page 132). 5. Loosen the four captive screws that secure the heat sink to the system board tray.
Processor 1. Prepare the computer for disassembly (Preparation for Disassembly on page 35). 2. Remove the computer access panel (Computer Access Panel on page 43). 3. Remove the heat sink (Heat sink on page 77). 4. Rotate the locking lever to its full open position (1). 5. Raise and rotate the microprocessor retainer to its fully open position (2). 6. Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket.
To install a new processor: 1. Place the processor in its socket and close the retainer. Make sure the tabs on the side of the retainer fit under the screw next to the processor socket. The gold triangle on the processor (1) must be aligned with the triangle embossed on the processor slot (2) when you install the processor. NOTE: System board appearance may vary. 2. Secure the locking lever. If reusing the existing heat sink, go to step 3. If using a new heat sink, go to step 5. 3.
Power Supply WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. The rotating power supply is located at the rear of the chassis. It is held in place by a bracket – no screws are used. WARNING! Voltage is always present on the system board when the computer is plugged into an active AC outlet.
Table 7-5 Power Supply Cable Connectors Power Supply Connector Power Cable Connector Label System Board Connector Label 6-pin, white P1 PWR 6-pin, white P2 PWRCMD 4-pin, white P3 PWRCPU CAUTION: When installing the power supply cables, make sure they are properly positioned so they are not cut by the drive cage and are not pinched by the rotating power supply. System Board 1. Prepare the computer for disassembly (Preparation for Disassembly on page 90). 2.
10. Remove the eight screws that secure the system board to the chassis. Figure 7-62 Removing the system board 11. Lift up the front of the system board, and then pull the system board forward, up, and out of the chassis. To install the system board, reverse the removal procedure. NOTE: BIOS.
WARNING! This computer contains an internal lithium manganese dioxide battery. There is a risk of fire and burns if the battery is not handled properly. To reduce the risk of personal injury: Do not attempt to recharge the battery. Do not expose to temperatures higher than 140°F (60°C). Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. Replace the battery only with the HP spare designated for this product.
5. Plug in the computer and turn on power to the computer. 6. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to Computer Setup (F10) Utility on page 8. Type 2 Battery Holder 1. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out (1). 2.
2. Orient the computer so that its right side is facing down and place the computer in the optional stand. Figure 7-65 Changing from Desktop to Tower Orientation NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand. 3. Lock any security devices that were disengaged when the access panel was removed. NOTE: Ensure at least 10.2 centimeters (4 inches) of space on all sides of the computer remains clear and free of obstructions.
A Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced.
Ethernet RJ-45 Connector and Icon Pin Signal 1 (+) Transmit Data 2 (-) Transmit Data 3 (+) Receive Data 4 Unused 5 Unused 6 (-) Receive Data 7 Unused 8 Unused Serial Interface, Powered and Non-Powered Connector and Icon Pin Signal 1 Carrier Detect (12V if powered) 2 Receive Data 3 Transmit Data 4 Data Terminal Ready 5 Signal Ground 6 Data Set Ready 7 Request to Send 8 Clear to Send 9 Ring Indicator (5V if powered) Pin Signal 1 +5 VDC 2 - Data 3 + Data 4 Groun
Microphone Connector and Icon (1/8” miniphone) 1 2 3 Pin Signal 1 (Tip) Audio_left 2 (Ring) Power_Right 3 (Shield) Audio_right Pin Signal 1 (Tip) Audio_left 2 (Ring) Power_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_Out_Left 2 (Ring) Audio_Out_Right 3 (Shield) Ground Headphone Connector and Icon (1/8” miniphone) 1 2 3 Line-in Audio Connector and Icon (1/8” miniphone) 1 2 3 Line-out Audio Con
Monitor Connector and Icon Pin Signal Pin Signal 1 Red Analog 9 +5V (fused) 2 Green Analog 10 Ground 3 Blue Analog 11 Not used 4 Not used 12 DDC Serial Data 5 Ground 13 Horizontal Sync 6 Ground 14 Vertical Sync 7 Ground 15 DDC Serial Clock 8 Ground DisplayPort Connector and Icon TOP ROW BOTTOM ROW Pin Signal Type Pin Name Pin Signal Type Pin Name 1 Ground GND 2 In Hot Plug Detect 3 Out ML Lane 0 (p) 4 CONFIG CONFIG 1 5 Out ML Lane 0 (n) 6 CONFIG C
4-Pin Power (for CPU) Connector and Icon Pin Signal 1 GND 2 GND 3 +12V CPU 4 -12V CPU Pin Signal 1 GND 2 GND 3 GND 4 12V CPU 5 12V CPU 6 +12V 6-Pin Power (for CPU) (CMT, SFF) Connector and Icon 6 4 SATA Data and Power Drive Connector Pin Signal Pin Signal Pin Signal Pin Signal S1 Ground S2 A+ S3 A- S4 Ground S5 B- S6 B+ S7 Ground P1 Ground P2 V 3.3 P3 V 3.
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 PRSNT1 6 JTAG3 11 PERST# 16 PERp0 21 PERp1 2 +12V 7 JTAG4 12 GND 17 PERn0 22 PERn1 3 +12V 8 JTAG5 13 REFCLK+ 18 GND 23 GND 4 GND 9 +3.3V 14 REFCLK- 19 RSVD 24 GND 5 JTAG2 10 +3.
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin B Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 +12V 6 SMDAT 11 WAKE# 16 GND 21 GND 2 +12V 7 GND 12 RSVD 17 GND 22 GND 3 RSVD 8 +3.3 V 13 GND 18 GND 23 PETp2 4 GND 9 JTAG1 14 PETp0 19 PETp1 24 PETn2 5 SMCLK 10 3.
B Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) CSA Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) SEV Finland (1) SETI United Kingdom (1) BSI France (1) UTE United States (2) UL Germany (1) VDE 1.
C Backup and Recovery Windows 7 – Backup and Recovery To protect your information, use Windows Backup and Restore to back up individual files and folders, back up your entire hard drive (select models only), create system repair discs (select models only), or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences. To create a screen shot: 1. Display the screen you want to save. 2. Copy the screen image: To copy only the active window, press Alt+Print Scrn. To copy the entire screen, press Print Scrn. 3. Open a word-processing document, and then select Edit > Paste. The screen image is added to the document. 4.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair discs you previously created (select models only), you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system. For additional information, refer to the “Using a Windows 7 operating system DVD (purchased separately)” section in this guide. Using the Windows recovery tools To recover information you previously backed up, follow these steps: 1.
To recover the original hard drive image using F11, follow these steps: 1. If possible, back up all personal files. 2. If possible, check for the presence of the HP Recovery partition: select Start, right-click Computer, click Manage, and then click Disk Management. NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc (both purchased separately).
Windows Vista – Backup and Recovery To protect your information, use the Backup and Restore Center to back up individual files and folders, back up your entire hard drive (select models only), or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
● When backing up to discs, use any of the following types of discs (purchased separately): CD-R, CD-RW, DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type of optical drive installed in your computer. NOTE: DVDs and DVDs with double-layer (DL) support store more information than CDs, so using them for backup reduces the number of recovery discs required. ● When backing up to discs, number each disc before inserting it into the optical drive of the computer.
CAUTION: Using Startup Repair completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery. 1. If possible, back up all personal files. 2. If possible, check for the presence of the Windows partition and the HP Recovery partition.
To initiate recovery using a Windows Vista operating system DVD, follow these steps: NOTE: This process takes several minutes. 1. If possible, back up all personal files. 2. Restart the computer, and then insert the Windows Vista operating system DVD into the optical drive before the Windows operating system loads. 3. When prompted, press any keyboard key. 4. Follow the on-screen instructions. 5. Click Next. 6. Select Repair your computer. 7. Follow the on-screen instructions.
D Computer Diagnostic Features Hewlett-Packard Vision Diagnostics NOTE: HP Vision Diagnostics is included on CD with some computer models only. The Hewlett-Packard Vision Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.
4. Turn on the computer. The system will boot into HP Vision Diagnostics. NOTE: If the system does not boot to the CD in the optical drive or to the USB flash drive, you may need to change the boot order in the Computer Setup (F10) utility. 5. At the boot menu, select either the HP Vision Diagnostics utility to test the various hardware components in the computer or the HP Memory Test utility to test memory only.
There are three types of tests to choose from: ● Quick Test—Provides a predetermined script where a sample of each hardware component is exercised. You may further modify which of the Quick tests are executed by selecting or deselecting individual tests in the hardware component check list. ● Complete Test—Provides a predetermined script where each hardware component is fully tested.
● The test progress for each device being tested ● The elapsed test times for each device being tested History Tab The History tab contains information on past test executions. The History Log displays all tests that have been executed, the number of times of execution, the number of times failed, the date each test was executed, and the time it took to complete each test. The Clear History button will clear the contents of the History Log.
The Test Components section provides a description of each test, as well as the parameters that may be adjusted when running in Custom test mode. The Defect codes section contains information on the numerical error code that may appear in the Errors tab. The Memory test tab section provides information on the HP Memory Test application that may be launched from the boot menu. The HP Support section provides information on obtaining technical support from HP.
Protecting the Software To protect software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files.
E Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems, such as diskette drive, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions.
● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful Hints on page 170 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/ go/ispe. Access the Business Support Center (BSC) at http://www.hp.
● Wake the computer by pressing any key on the keyboard or pressing the power button. If the system remains in suspend mode, shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again. The computer will restart if it is set to power on automatically as soon as power is restored in Computer Setup.
Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Table E-1 Solving General Problems (continued) There is no sound or sound volume is too low. Cause Solution System volume may be set low or muted. 1. Check the F10 BIOS settings to make sure the internal system speaker is not muted (this setting does not affect the external speakers). 2. Make sure the external speakers are properly connected and powered on and that the speakers' volume control is set correctly. 3.
Table E-1 Solving General Problems (continued) Poor performance is experienced. Cause Solution Too many applications running. 1. Close unnecessary applications to free up memory. 2. Add more memory. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray. To prevent these applications from launching at startup, go to Start > Run (Windows XP) or Start > All Programs > Accessories > Run (Windows Vista and Windows 7) and type msconfig.
Table E-1 Solving General Problems (continued) System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: 1. Check that the voltage selector, located on the rear of the power supply on some models, is set to the appropriate voltage. Proper voltage setting depends on your region. 2.
Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table E-2 Solving Power Problems Power supply shuts down intermittently. Cause Solution Voltage selector switch on rear of computer chassis (some models) not switched to correct line voltage (115V or 230V). Select the proper AC voltage using the selector switch. Power supply will not turn on because of internal power supply fault. Contact an authorized service provider to replace the power supply.
Solving Diskette Problems Common causes and solutions for diskette problems are listed in the following table. NOTE: The computer does not support internal diskette drives. Only USB diskette drives are supported. NOTE: You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. See Solving Hardware Installation Problems on page 195 for instructions. Table E-3 Solving Diskette Problems Diskette drive light stays on. Cause Solution Diskette is damaged.
Table E-3 Solving Diskette Problems (continued) Cannot format diskette. Cause Solution Invalid media reported. When formatting a disk in MS-DOS, you may need to specify diskette capacity. For example, to format a 1.44-MB diskette, type the following command at the MS-DOS prompt: FORMAT A: /F:1440 Disk may be write-protected. Open the locking device on the diskette. A problem has occurred with a disk transaction. Cause Solution The directory structure is bad, or there is a problem with a file.
Table E-3 Solving Diskette Problems (continued) Cannot Boot to Diskette. Cause Solution Diskette boot has been disabled in Computer Setup. 1. Run Computer Setup and enable USB device in Storage > Boot Order. 2. Run Computer Setup and enable diskette boot in Storage > Storage Options > Removable Media Boot. NOTE: Both steps should be used as the Removable Media Boot function in Computer Setup overrides the Boot Order enable command. Network server mode is enabled in Computer Setup.
Solving Hard Drive Problems Table E-4 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. 1. In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools. Under Error-checking, click Check Now. In Microsoft Windows Vista and Windows 7, right-click Start, click Explore, and right-click on a drive. Select Properties then select the Tools tab. Under Errorchecking click Check Now. 2.
Table E-4 Solving Hard Drive Problems (continued) Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from a diskette that is not bootable. Remove the diskette from the diskette drive. The system is trying to start from the hard drive but the hard drive may have been damaged. 1. Insert a bootable diskette into the diskette drive and restart the computer. 2. Check the hard drive format using fdisk: If NTFS formatting, use a third party reader to evaluate the drive.
Table E-4 Solving Hard Drive Problems (continued) Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again. The removable hard drive has no power to the hard drive enclosure. Cause Solution The lock on the enclosure is not turned to the “ON” position.
Solving Media Card Reader Problems Table E-5 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Microsoft Windows XP or Microsoft Windows Vista. Cause Solution By default, Windows XP and Windows Vista will format any media card with a capacity greater than 32MB with the FAT32 format. Most digital cameras use the FAT (FAT16 & FAT12) format and can not operate with a FAT32 formatted card.
Table E-5 Solving Media Card Reader Problems (continued) Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. Open My Computer (Windows XP) or Computer (Windows Vista and Windows 7), right-click on the corresponding drive icon, and select Eject. Then pull the card out of the slot.
Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table E-6 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on. Bad monitor. Try a different monitor. The cable connections are not correct.
Table E-6 Solving Display Problems (continued) Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. Reseat DIMMs. Power on the system. 2. Make sure a DIMM is installed in the black DIMM connector first if there is only one DIMM in the system. 3. Replace third-party memory with HP memory. 4.
Table E-6 Solving Display Problems (continued) Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics drivers may not be loaded. Install the video drivers included in the upgrade kit. Monitor is not capable of displaying requested resolution. Change requested resolution. Graphics card is bad. Replace the graphics card. The picture is broken up, rolls, jitters, or flashes.
Table E-6 Solving Display Problems (continued) Vibrating or rattling noise coming from inside a CRT monitor when powered on. Cause Solution Monitor degaussing coil has been activated. None. It is normal for the degaussing coil to be activated when the monitor is powered on. Clicking noise coming from inside a CRT monitor. Cause Solution Electronic relays have been activated inside the monitor. None.
Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table E-7 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open applications. Shut down all open processor-intensive applications. Direct sound latency, common in many media player applications. In Windows XP only: 1. From the Control Panel, select Sounds and Audio Devices. 2.
Table E-7 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution Computer is in standby mode. Press the power button to resume from standby mode. CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. Internal speaker is disabled in Computer Setup. Enable the internal speaker in Computer Setup.
Table E-7 Solving Audio Problems (continued) There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection, so multiple audio devices may be listed in Device Manager. Make sure the correct device is being used. Some applications can select which audio output device is used. Make sure the application has selected the correct audio device.
Solving Printer Problems If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table. Table E-8 Solving Printer Problems Printer will not print. Cause Solution Printer is not turned on and online. Turn the printer on and make sure it is online. The correct printer drivers for the application are not installed. 1. Install the correct printer driver for the application. 2.
Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. Table E-9 Solving Keyboard Problems Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard connector is not properly connected. 1. On the Windows XP or Windows 7 Desktop, click Start > Shut Down.
Table E-10 Solving Mouse Problems (continued) Mouse does not respond to movement or is too slow. Cause Solution Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components. Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions. Computer is in standby mode. Press the power button to resume from standby mode. CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds.
Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen.
Table E-11 Solving Hardware Installation Problems (continued) Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. 1. Reseat DIMMs. Power on the system. 2.
Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Table E-12 Solving Network Problems Wake-on-LAN feature is not functioning. Cause Solution S5 Maximum Power Saving feature is enabled. Disable the S5 Maximum Power Saving option in Computer Setup. Select Power > Hardware Power Management > S5 Maximum Power Saving. S5 Wake on LAN is disabled.
Table E-12 Solving Network Problems (continued) Network driver does not detect network controller. Cause Solution Network controller is disabled. 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system via Device Manager. Incorrect network driver. Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer’s Web site. Network status link light never flashes.
Table E-12 Solving Network Problems (continued) Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver parameters do not match current configuration. Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller. Make sure the correct network client and protocol is installed. The network controller is not configured for this computer.
Table E-12 Solving Network Problems (continued) System setup utility reports unprogrammed EEPROM. Cause Solution Unprogrammed EEPROM. Contact an authorized service provider.
Solving Memory Problems If you encounter memory problems, some common causes and solutions are listed in the following table. CAUTION: Power may still be supplied to the DIMMs when the computer is turned off (depending on the Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory.
Table E-13 Solving Memory Problems (continued) Insufficient memory error during operation. Cause Solution Too many Terminate and Stay Resident programs (TSRs) are installed. Delete any TSRs that you do not need. You have run out of memory for the application. Check the memory requirements for the application or add more memory to the computer. Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times.
Solving Processor Problems If you encounter processor problems, common causes and solutions are listed in the following table. Table E-14 Solving Processor Problems Poor performance is experienced. Cause Solution Processor is hot. 1. Make sure the airflow to the computer is not blocked. 2. Make sure the fans are connected and working properly (some fans only operate when needed). 3. Make sure the processor heatsink is installed properly.
Solving CD-ROM and DVD Problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. Table E-15 Solving CD-ROM and DVD Problems System will not boot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port that has been hidden in the Computer Setup utility.
Table E-15 Solving CD-ROM and DVD Problems (continued) Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the documentation that came with the DVD drive. Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock. Use DVD software to remove parental lock. Media installed upside down. Reinstall media. PAVP support is disabled (Blu ray only).
Solving USB Flash Drive Problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. Table E-16 Solving USB Flash Drive Problems USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows. USB flash drive not found (identified).
Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. Table E-17 Solving Front Panel Component Problems A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected. 1. Turn off the computer. 2. Reconnect the device to the front of the computer and restart the computer. The device does not have power.
Solving Internet Access Problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. Table E-18 Solving Internet Access Problems Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is not set up properly. Verify Internet settings or contact your ISP for assistance. Modem is not set up properly. Reconnect the modem.
Table E-18 Solving Internet Access Problems (continued) Unable to connect to the Internet. Cause Solution IP address is not configured properly. Contact your ISP for the correct IP address. Cookies are corrupted. (A “cookie” is a small piece of information that a Web server can store temporarily with the Web browser. This is useful for having the browser remember some specific information that the Web server can later retrieve.) Windows XP 1. Select Start > Control Panel. 2.
Table E-18 Solving Internet Access Problems (continued) Internet takes too long to download Web sites. Cause Solution Modem is not set up properly. Verify that the modem is connected and communicating properly. Windows XP 1. Select Start > Control Panel. 2. Double-click System. 3. Click the Hardware tab. 4. In the Device Manager area, click the Device Manager button. 5. Double-click Modems. 6. Double-click Agere Systems PCI-SV92PP Soft Modem. 7. On the General tab, click Diagnostics. 8.
Solving Software Problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.
Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance.
F POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages. If a POST error occurs, the screen will display the error message.
POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table F-1 Numeric Codes and Text Messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. Verify the correct ROM. 2.
Table F-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 163-Time & Date Not Set Invalid time or date in configuration memory. RTC (real-time clock) battery may need to be replaced. Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery.
Table F-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 303-Keyboard Controller Error I/O board keyboard controller. 1. Reconnect keyboard with computer turned off. 2. Replace the system board. 1. Reconnect the keyboard with computer turned off. 2. Ensure that none of the keys are depressed. 3. Replace the keyboard. 4. Replace the system board. 1. Reseat the graphics card (if applicable). 2. Clear CMOS.
Table F-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 605-Diskette Drive Type Error Mismatch in drive type. 1. Disconnect any other diskette controller devices (tape drives). 2. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 225.) 660-Display cache is detected unreliable Integrated graphics controller display cache is not working properly and will be disabled.
Table F-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 1796-SATA Cabling Error One or more SATA devices are improperly attached. For optimal performance, the SATA 0 and SATA 1 connectors must be used before SATA 2 and SATA 3. Ensure SATA connectors are used in ascending order. For one device, use SATA 0. For two devices, use SATA 0 and SATA 1. For three devices, use SATA 0, SATA 1, and SATA 2.
Table F-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2217-ME Firmware Version request failure ME firmware is not properly responding to BIOS query for version information. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3. If the error still persists, replace the system board. 1. Update to the latest ME firmware version. 2.
Table F-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2232-AMT error during MEBx execution Error occurred during MEBx execution which fails into “AMT” grouping. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3. If the error still persists, replace the system board. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3.
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Table F-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 4 Power failure (power supply is overloaded). 1. Open the hood and ensure the 4 or 6-wire power supply cable is seated into the connector on the system board. 2.
Table F-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 9 System powers on but is unable to boot. 1. Check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage. Proper voltage setting depends on your region. 2.
Table F-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes eleven times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 11 The current processor does not support a feature previously enabled on this system. 1. Install a TXT capable processor. 2. Disable TXT in the Computer Setup (F10) utility. 3. Reinstall the original processor.
G Password Security and Resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.
Resetting the Password Jumper To disable the power-on or setup password features, or to clear the power-on or setup passwords, complete the following steps: 1. Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. 2. With the power cord disconnected, press the power button again to drain the system of any residual power.
Clearing and Resetting the CMOS The computer’s configuration memory (CMOS) stores information about the computer’s configuration. The CMOS button resets CMOS but does not clear the power-on and setup passwords. Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management Engine BIOS Extension (MEBx), including the password. The password will default to “admin” and will need to be reset. The AMT settings will also need to be reset. To access the MEBx, press Ctrl+P during POST.
4. Locate, press, and hold the CMOS button in for five seconds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. Figure G-1 CMOS button NOTE: For assistance locating the CMOS button and other system board components, see the Illustrated Parts & Service Map (IPSM) for that particular system. 5. Replace the computer cover or access panel. 6. Reconnect the external devices. 7.
H Drive Protection System (DPS) The Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in some computers. DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement. When these systems are built, each installed hard drive is tested using DPS, and a permanent record of key information is written onto the drive. Each time DPS is run, test results are written to the hard drive.
Accessing DPS Through Computer Setup When the computer does not power on properly you should use Computer Setup to access the DPS program. To access DPS, perform the following steps: 1. Turn on or restart the computer. 2. When the F10 Setup message appears in the lower-right corner of the screen, press the F10 key. NOTE: If you do not press the F10 key while the message is displayed, you must turn the computer off, then on again, to access the utility.
I Specifications CMT Specifications Table I-1 Specifications Desktop Dimensions Height 7.0 in 17.78 cm Width 17.63 in 44.78 cm Depth 17.5 in 44.45 cm Height 17.63 in 44.78 cm Width 7.0 in 17.78 cm Depth 17.5 in 44.45 cm Approximate Weight 24.54 lb 11.
Table I-1 Specifications (continued) Heat Dissipation Max STD PS 1410 BTU/hr 356 kg-cal/hr Typical STD PS idle 222 BTU/hr 56 kg-cal/hr Max EPA 87/89/85% @ 20/50/100% load PS 1255 BTU/hr 316 kg-cal/hr Typical EPA 87/89/85% @ 20/50/100% load PS idle 171 BTU/hr 43 kg-cal/hr Power Supply 115V 230V Operating Voltage Range (STD PS) 90-264 VAC 90-264 VAC Operating Voltage Range (EPA 87/89/85% @ 20/50/100% load PS) 90-264 VAC 90-264 VAC 100-240 VAC 100-240 VAC 100-240 VAC 100-240 VAC 50-60
SFF Specifications Table I-2 Specifications Desktop Dimensions (in the desktop position) Height 3.95 in 10.0 cm Width 13.3 in 33.8 cm Depth 14.9 in 37.8 cm Approximate Weight 16.72 lb 7.6 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Operating 50° to 95°F 10° to 35°C Nonoperating -22° to 140°F -30° to 60°C Temperature Range NOTE: Operating temperature is derated 1.
Table I-2 Specifications (continued) Rated Input Current (maximum)1 1 STD PS 4A @ 100 VAC 2A @ 230 VAC EPA 87/89/85% @ 20/50/100% load PS 4A @ 100 VAC 2A @ 230 VAC This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch.
Index Symbols/Numerics 4-pin power pin assignments 150 6-pin power pin assignments 150 A access panel locking and unlocking 36, 92 removing 43 access panel, locked 173 audible codes 221 audio connectors 1, 2, 3, 4 audio problems 189 B backing up files 155, 159 Backup and Restore 155, 156 Backup and Restore Center 159, 160 baffle SFF removal and replacement 131 battery CMT removal and replacement 83 disposal 33 SFF removal and replacement 142 beep codes 221 booting options Full Boot 213 Quick Boot 213 C cab
diskette problems 177 DisplayPort pin assignments 149 drive connectors 57 Drive Protection System (DPS) 229 drives connecting cables 56 installing 56 locations 58 removing 59 SFF removal and replacement 112 E electrostatic discharge (ESD) preventing damage 27 error codes 169, 221 messages 214 ethernet BNC pin assignments 146 RJ-45 pin assignments 147 expansion card installing 52 removing 52 slot locations 52 expansion slot cover removing 53, 107 replacing 55, 109 F F11 recovery 157, 161 FailSafe Key 36, 92
numeric error codes 214 O operating guidelines 29 optical drive installing 63, 117 removing 59, 115 optical drive problems 204 overheating, prevention 29 P password clearing 214 power-on 214 setup 214 PCI card 52, 54, 106, 108 PCI Express card 52, 54, 106, 109 PCI Express pin assignments 151 POST error messages 169 power cord set requirements country specific 154 power problems 176 power supply CMT removal and replacement 81 fan 31 SFF removal and replacement 140 power switch CMT removal and replacement 7
front I/O, power switch assembly removal and replacement 134 heat sink removal and replacement 137 hood sensor removal and replacement 133 power supply removal and replacement 140 preparation for disassembly 90 speaker removal and replacement 136 system board connections 112 system board removal and replacement 141 Smart Cover Lock 36, 92 software backing up 168 problems 211 servicing computer 31 spare part number tamper-resistant wrench 31 Torx T-15 screwdriver 31 speaker CMT removal and replacement 75 SFF
