Personal Computer User Manual

Troubleshooting Guide
9-19
Troubleshooting Printer Problems
(see your printer manual for additional information)
Printer
Symptom Problem Solution
Printer prints only in
red or colors other
than black.
Printer cartridge is out of black
ink.
Replace the printer cartridge.
`
Do not attempt to install your printer
cartridge by moving the printer carriage
manually.
1. On the Window taskbar, click
Start
.
2. Click
Programs
.
3. Select the printer model you have
installed on your PC.
4. Select the
Cartridges
tab.
5. In the Cartridge pull-down box,
choose the cartridge you want to
install.
6. In the Action pull-down box, select the
action you want.
7. Click
Install/Reinstall Cartridge
. The
cartridge carriage moves to the
loading position in the middle of the
printer.
8. Lift the printer access door.
9. Remove the old cartridge if necessary
and install the new cartridge.
10. Close the printer access door.
11. Click
Continue
.
Printer seems to be
printing, but no
characters appear
on the paper.
The print cartridge may be out
of ink.
Replace the cartridge by following the
directions in the preceding box.
Print cartridge nozzle may be
blocked.
Be sure the tape covering the nozzle of the
print cartridge has been removed.