Personal Computer User Manual

Troubleshooting Guide
9-11
Fax Modem
Symptom Problem Solution
Line connection failure. Redial the fax number to send fax again.
Fax starts to send
but quits before the
transmission is
complete.
Call waiting enabled on line. Refer to third-party software for
instructions on how to disable call waiting,
or contact your local telephone company.
Third-party fax software does
not detect the fax modem
driver.
Verify correct fax modem speed and COM
port are selected.
1. Click the Start button and point to
Settings.
2. Click Control Panel and double-click
Modems.
3. Windows will detect the modem you
have installed. Click the Properties
button.
4. Verify that the correct modem port is
set and the maximum speed of your
modem is selected. Reset these
settings if necessary, and click OK.
5. Close the Control Panel window.
Third party fax software is
conflicting with another
program.
Close all programs, except the fax
software, and redial the fax number.
The receiver for another
telephone on the same line
was picked up.
Verify all telephone handsets on the same
line are on the receiver.
Fax machine where call is
being placed has run out of
paper.
Call location where the fax is being sent,
and ask if the fax machine has paper.
Internet PC needs repair.
Call a Compaq Authorized Service
Provider. Refer to your
Warranty Statement
for details.