Personal Computer User Manual

9
-10
Troubleshooting Guide
Troubleshooting Fax Modem Problems
Fax Modem
Symptom Problem Solution
Cannot send or
receive faxes.
Fax modem is not connected
properly.
Reconnect the fax modem, verifying the
following connections: Telephone Line to
Telephone (for external phone sets) and
Telephone Line to Wall Jack (from Internet
PC to wall).
Ten-digit phone number is not
properly entered or number
being dialed is not a fax
number.
Verify whether mandatory area code is
included in number being dialed or correct
fax number is being dialed.
Internet PC is turned off or
third-party program is closed.
Some third-party fax software can only be
used to receive faxes when the program is
open.
Connection has
failed.
Fax modem has failed.
Call a Compaq Authorized Service
Provider. Refer to your
Warranty Statement
for details.