Personal Computer User Manual

Understanding Your Service and Support Options
8-3
5.
Do not answer the telephone when it rings. Compaq Remote Support will
connect with your computer on the second ring. If for any reason you need to
exit the application, click
Cancel
.
6.
Once a connection has been established, the Compaq Legal Disclaimer window
will display. After reading the terms and conditions, click
Agree
to allow the
support technician to remotely diagnose your computer.
+
NOTE: If for any reason the support technician cannot connect to your computer, you
will receive an error message notifying you of the failed connection. If this happens,
the technician will call you back. Make sure you answer your telephone.
Using Compaq Diagnostics
Compaq Diagnostics provides an easy way to perform system checks and diagnose
problems. When you double-click the
Compaq Diagnostics

icon located in the
Compaq Support
$
folder on the Windows desktop, a progress bar is displayed
while the application analyzes your Internet PC for information about its
components. After approximately one minute, a Summary window with the
component information is displayed.
A row of icons is located at the top of the window. Clicking these icons displays
information about the components being tested. Refer to the following table for
descriptions of the tabs.
Compaq Diagnostics
Tab Description
Overview Contains information about your computer
Test Selects the devices you want tested
Status Shows progress of tests and faults detected
Log Shows a record of all device tests and detailed results
Error Reports details of errors detected