Personal Computer User Manual

8-2
Understanding Your Service and Support Options
Compaq Support Tools
Tool Description
Internet Support
(available in selected
countries only)
Allows you to access the Compaq Service and Support Web page for
your country. Compaq's Service and Support Web page provides you
with software updates, maintenance tips, and tools to help make using
your Internet PC easier.
QuickRestore
Allows you to perform a Full, Custom, or Typical Restore. These
options allow you to either restore your Internet PC to its original
factory condition or selectively restore certain drivers and applications.
McAfee Anti-Virus
Provides anti-virus scanning and free software updates for one year
through the Internet. For more information on computer viruses and
how to run McAfee Anti-Virus software, refer to the Identifying and
Removing Computer Viruses section of this guide.
Compaq Remote Support
(available in select regions)
If you ever need answers to your computing problems, Compaq Remote Support
allows you to connect directly to a support technician using your computer modem.
These technicians can remotely diagnose and cure most of your computer
problems. You can watch your monitor and talk directly to the service technician
on the telephone while they are resolving your issue.
To use Compaq Remote Support, complete the following steps:
1.
When you experience a problem not addressed in this guide, call the Compaq
Customer Support number for your region. The number is listed in the Compaq
Warranty Statement or the Service and Support Card that came with your
computer.
2.
The service representative will ask you to double-click the Compaq Support
$
icon from the Windows desktop.
3.
Click the Compaq Remote Support

icon. A Compaq/Carbon Copy banner
will display explaining the Compaq Remote Support application.
4.
Click the OK button. The message, “Compaq Remote Support is waiting for a
call,” displays and explains that the Compaq Support technician is dialing into
your computer.