3/8” spine allowed - adjust according to binding xxl The information in this guide is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL. This guide contains information protected by copyright.
Table of Contents i Table of Contents CHAPTER 1 Using this Guide Special Text .......................................................................................................................... 1-1 Special Messages ................................................................................................................. 1-2 Locating Help ........................................................................................................................ 1-2 Glossary ......................
ii Table of Contents CHAPTER 4 Introducing the Digital Creativity Imaging Center (available on select models only) Understanding Digital Interfaces.....................................................................................4-2 Creating Videos ..............................................................................................................4-3 CHAPTER 5 Learning About Your CD-ReWritable (CD-RW) Drive (available on select models only) Understanding Your CD-R and CD-RW Media............
Table of Contents iii Installing an Additional Hard Drive....................................................................................... 7-15 Adding a Secondary Hard Drive in an Internet PC Equipped with a Hard Drive in the Top Drive Compartment............................................................................................... 7-15 Installing a Secondary Hard Drive in an Internet PC with an Open Top Drive Compartment .....................................................................
iv Table of Contents QuickRestore .........................................................................................................................8-8 Full Restore....................................................................................................................8-8 Custom Restore..............................................................................................................8-9 Typical Restore ............................................................................
Using this Guide 1-1 Chapter 1 Using this Guide Thank you for buying a Compaq Internet PC. This Feature Guide will help you to familiarize yourself with the features of your Internet PC, as well as information on how to upgrade your computer. Please take a moment to familiarize yourself with the special text and messages used throughout this guide. Special Text The examples below explain the specially formatted text used in this guide.
1-2 Using this Guide Special Messages The following words and symbols have special meaning in this guide. * HINT: Helpful hints that will make using your computer easier and faster. + NOTE: Important information concerning the operation of your Internet PC. ` CAUTION: Failure to follow directions may result in equipment damage or loss of data. a WARNING: Failure to follow directions may result in bodily harm or loss of life.
Using this Guide 1-3 Service and Support Guide Your Internet PC is equipped with several helpful programs that will aid you in identifying and solving common computer problems. You can learn about these programs in the Service and Support Guide. If you need further technical support, visit the Compaq Web site at: www.compaq.com/mypresario Compaq technical support telephone numbers are listed in the Limited Warranty Statement included with your Internet PC.
1-4 Using this Guide Comments about this Guide Compaq Computer Corporation welcomes comments and suggestions you may have concerning this guide. Send correspondence to the following address: COMPAQ COMPUTER CORPORATION ATTN: DOCUMENTATION PROGRAM MANAGER MAIL CODE 060504 20555 SH 249 HOUSTON, TX 77070 + NOTE: This address is for comments and suggestions only. It is not for the purpose of obtaining technical assistance.
Checking Your Connections Chapter 2 Checking Your Connections The following graphics show how to connect devices to your Internet PC and to identify all connectors. Compaq 7800 Series Internet PC Rear Connectors Select model will have ONE Phone Jack connector only + NOTE: The view shown may differ slightly from your Internet PC.
2-2 Checking Your Connections Identifying the Front Components on Your Internet PC Internet PC Front Components + NOTE: The view shown may differ slightly from your Internet PC.
Checking Your Connections No.
2-4 Checking Your Connections Identifying the Rear Components on Your Internet PC Icon Z Component Scroll Mouse AC Power Connector T Internet Keyboard W USB Ports (2) V SVGA Monitor Port ² Parallel Printer Port [ Digital Flat Panel Monitor Port (available on select models only) X Serial Port IEEE-1394 Connector : z ®or PHONE ^ or LINE S Microphone TV Out Modem Line Out *(The appearance of your modem may vary.) Modem Line In *(The appearance of your modem may vary.
Using the Compaq Internet Keyboard 3-1 Chapter 3 Using the Compaq Internet Keyboard Your Compaq Internet Keyboard offers an assortment of Easy Access buttons that make accessing the Internet and using your favorite software programs easier and faster.
3-2 Using the Compaq Internet Keyboard Internet Button Suite No. Icon United States All Other Countries Outside the United States Instant E-Mail provides one-touch access for sending and reading your E-mail. Instant E-Mail provides one-touch access for sending and reading your E-mail using Microsoft Outlook Express. Community takes you to a predefined Web site that provides unique services for communication over the Internet.
Using the Compaq Internet Keyboard No. 6 7 + Icon * ° United States 3-3 All Other Countries Outside the United States Online MarketPlace takes you to an electronic shopping experience. Compaq has partnered with several companies to provide you with the convenience of catalog shopping at the touch of a button. Instant Answer provides you with a central location to obtain specific information about your Internet PC.
3-4 Using the Compaq Internet Keyboard Using the Multimedia Easy Access Buttons The Multimedia Easy Access buttons allow you to easily do the following: x control your CDs and DVDs x change the volume x skip tracks x mute the sound x eject or load CDs and DVDs + NOTE: These buttons are not programmable. Multimedia Easy Access Buttons No. 1 2 3 4 5 Icon Component Play/Pause starts or stops CD or DVD temporarily. Rewind/Previous Track skips to the previous track.
Using the Compaq Internet Keyboard 3-5 Using Additional Button Features of Your Keyboard Your Internet Keyboard is equipped with several special purpose buttons. Additional Keyboard Buttons Icon United States All Other Countries Outside the United States ² Quick Print enables you to quickly print from your Microsoft compatible programs. This button is programmable. Quick Print enables you to quickly print from your Microsoft compatible programs. This button is programmable.
3-6 Using the Compaq Internet Keyboard Working with the Standard Keyboard Keys The standard keyboard has four major types of keys: x main keys (typewriter-style) x function keys (F1 through F12) x arrow keys Å Æ Ç È x numeric keys (calculator-style) Some keys have special functions, either alone or when combined with other keys. The functions may vary depending on the programs you are using.
Using the Compaq Internet Keyboard Key/Button 3-7 Description F1-F12 Function keys are assigned specific tasks, depending on the program you are using. Some tasks include shortcuts, spelling and grammar, and activating the menu bar. Refer to Help for details on specific key combinations. Home Home moves the cursor to the beginning of the text line, table cell, or document. Home can also be used in combination with other keys. Insert Insert switches typing between insert and overtype modes.
3-8 Using the Compaq Internet Keyboard Keyboard Status Lights Status lights provide information about your computer’s operation. Your Internet Keyboard is equipped with the status lights shown below. Keyboard Status Lights No. 1 Icon Component Num Lock indicates that use of the 10-key number pad will produce only numbers. Pressing the Num Lock key on the keyboard will activate and deactivate this function. 2 Caps Lock capitalizes letters when typed.
Introducing the Digital Creativity Imaging Center Chapter 4 Introducing the Digital Creativity Imaging Center (available on select models only) The Digital Creativity Imaging Center (DCIC) is the latest in digital interfaces coupled with imaging software. You can use it to perform the following tasks: x Connect digital video camcorders and videophone cameras. x Input, capture, edit, and enhance full-motion video, audio, and photos. x Apply special effects to videos and 3-D titling for introductions.
4-2 Introducing the Digital Creativity Imaging Center Understanding Digital Interfaces The DCIC is the connection point for digital equipment such as USB cameras, camcorders, and other devices. The DCIC is made up of two Universal Serial Bus (USB) connectors and one IEEE-1394 connector (designed to support rapid transfer of audio and video signals). The connectors are located on the front of the computer, as shown below. Digital Creativity Imaging Center No.
Introducing the Digital Creativity Imaging Center 4-3 Creating Videos Your Compaq Internet PC is equipped with, VideoWave III (available on select models), a powerful tool that allows you to create videos quickly and easily. With VideoWave III you can do the following: x Capture media. x Animate text. x Add special effects and transitions. x Use video animation. x Mix audio. x Edit video using the cutting room and dark room.
4-4 Introducing the Digital Creativity Imaging Center
Learning About Your CD-ReWritable (CD-RW) Drive 5-1 Chapter 5 Learning About Your CD-ReWritable (CD-RW) Drive (available on select models only) Your CD-RW drive has the following attributes: x Supports standard CD-ROM, write-once CD-R, and rewritable CD-RW discs. x Can be used to create your own audio CDs, share information, and save data for backups and other data storage needs.
5-2 Learning About Your CD-ReWritable (CD-RW) Drive Accessing the just!burn User’s Manual The just!burn software included with your Presario Internet PC comes with a complete online user’s manual to answer any questions you might have about the functionality of the software with your CD-RW Drive. To access the just!burn User’s Manual, complete the following steps: 1. At your Windows desktop, click Start. 2. Click Programs. 3. Click CeQuadrat and select just!burn Manual.
Learning About Your CD-ReWritable (CD-RW) Drive 5-3 just!audio just!audio lets you create your own audio CDs. You may record over multiple recording sessions to fill your CD-R disc. When the CD-R disc is complete, you must use the Finalize option in order to play your disc in an audio CD player or CD-ROM drive. * HINT: Once you have finalized your CD-R disc in just!audio, you will not be able to write to it again. just!audio automatically finalizes after recording.
5-4 Learning About Your CD-ReWritable (CD-RW) Drive
Learning About Your TV Out Connection 6-1 Chapter 6 Learning About Your TV Out Connection (available on select models only) Your computer is equipped with a graphics card consisting of an S-Video connector referred to as TV Out. With a TV Out connection, you can do the following: x Play games on a big screen television or monitor. x Watch DVD movies on television rather than a computer monitor. x Play a video segment for recording on a VCR.
6-2 Learning About Your TV Out Connection TV Out Connections + NOTE: The view shown may differ slightly from your Internet PC. No.
Upgrading Your Internet PC 7-1 Chapter 7 Upgrading Your Internet PC Your Internet PC is fully upgradable. Items that you can add or replace include the following: x PCI expansion card x ISA expansion card (available on select models only) x Accelerated Graphics Port (AGP) card (available of select models only) x hard drive x removable media storage drive x memory modules x system battery If you would like to replace the system board or microprocessor, consult a Compaq Authorized Service Provider.
7-2 Upgrading Your Internet PC a WARNING: To reduce the risk of electric shock and damage to the equipment: Do not disable any 3-prong grounding plug. The grounding pin on a 3-prong plug is an important safety feature. Removal of the grounding pin increases the risk of computer damage. If you cannot fit the plug into your electrical outlet, contact an electrician for information on having grounded outlets installed. Use only grounded electrical outlets when plugging in your computer.
Upgrading Your Internet PC 7-3 Identifying the Major Components of Your Internet PC Your Compaq Internet PC has been constructed using a cover and drawer design concept. This design makes it simple to access the internal components. Please familiarize yourself with the major components. Computer Cover + NOTE: The view shown may differ slightly from your Internet PC.
7-4 Upgrading Your Internet PC Computer Cage + NOTE: The view shown may differ slightly from your Internet PC.
Upgrading Your Internet PC Removing the Cover Before removing the cover, move the computer to a suitable work area. Choose a clean, spacious, and well-lit area. 8VLQJ D VFUHZGULYHU UHPRYH WKH ILYH FRYHU UHWDLQLQJ VFUHZV Removing the Cover Retaining Screws + NOTE: The view shown may differ slightly from your Internet PC.
7-6 Upgrading Your Internet PC 8VLQJ WKH FKDVVLV FDJH KDQGOH 1 VORZO\ SXOO RXW WKH FKDVVLV FDJH Removing the Chassis Cage + NOTE: The view shown may differ slightly from your Internet PC. Replacing the Cover To replace the cover, perform the removal steps in reverse order.
Upgrading Your Internet PC Identifying Power Supply and Data Cables When performing upgrade procedures, you may find it necessary to disconnect power supply and data cables. Refer to the following graphics for assistance in identifying power supply and data cables. * HINT: If you must disconnect a cable, mark the cable with a piece of masking tape labeled with the name of the device for future reference.
7-8 Upgrading Your Internet PC Data Cables Data cables are thin wide cables that usually have black connectors. Typical Data Cable + NOTE: The view shown may differ slightly from your Internet PC.
Upgrading Your Internet PC 7-9 Installing an Expansion Card Expansion cards, such as a scanner card or a modem, increase the capabilities of your computer. There are many different types of expansion cards available on the market. Before purchasing an expansion card or equipment that requires the installation of an expansion card, ensure that the new card and equipment is compatible with your Internet PC.
7-10 Upgrading Your Internet PC 8VLQJ D VFUHZGULYHU UHPRYH WKH H[SDQVLRQ FDUG UHWHQWLRQ EUDFNHW 1 DQG WKH UHWDLQLQJ VFUHZV $W RQH HQG RI WKH VORW FRYHU SRVLWLRQ D UHJXODU VFUHZGULYHU 2 DW WKH EHQG LQ WKH VORW FRYHU DQG VWULNH WKH KDQGOH RI WKH VFUHZGULYHU WR SXVK WKH HQG RI WKH VORW FRYHU VOLJKWO\ LQZDUG Removing the Expansion Card Retention Bracket + NOTE: The view shown may differ slightly from your Internet PC.
Upgrading Your Internet PC 7-11 5HSHDW VWHS DW WKH RWKHU HQG RI WKH FRYHU )URP WKH LQVLGH RI \RXU 3& JHQWO\ ZRUN WKH PHWDO EUDFNHW ORRVH IURP WKH VORW DQG UHPRYH 8VLQJ WKH IROORZLQJ JUDSKLF DV D JXLGH ORFDWH DQ RSHQ H[SDQVLRQ FDUG VORW Expansion Card Slots + No. NOTE: The view shown may differ slightly from your Internet PC.
7-12 Upgrading Your Internet PC )LUPO\ SUHVV WKH QHZ FDUG LQWR WKH VORW RQ WKH V\VWHP ERDUG XVLQJ D VOLJKWO\ URFNLQJ PRWLRQ Inserting an Expansion Card + NOTE: The view shown may differ slightly from your Internet PC. 5HSODFH WKH H[SDQVLRQ FDUG UHWHQWLRQ EUDFNHW WR VHFXUH WKH QHZ FDUG LQ SODFH 5HSODFH WKH FRPSXWHU FRYHU If you installed a PCI card, the next time you turn on the computer, Microsoft Windows will automatically detect the new card.
Upgrading Your Internet PC 7-13 Adding or Replacing an Accelerated Graphics Port (AGP) Card The AGP interface is the video graphics port that enables high performance 3D graphic capabilities on your Internet PC. To add or replace an AGP card, complete the following steps: 5HDG DOO WKH PDQXIDFWXUHU GRFXPHQWDWLRQ IRU WKH QHZ FDUG &ORVH DOO SURJUDPV 5HPRYH DOO GLVNHWWHV DQG &'V )URP WKH :LQGRZV 7DVNEDU FOLFN WKH 6WDUW EXWWRQ FOLFN 6KXW 'RZQ VHOHFW 6KXW 'RZQ DQG WKHQ FOLFN 2.
7-14 Upgrading Your Internet PC ,I \RX DUH UHSODFLQJ DQ $*3 FDUG UHPRYH WKH H[LVWLQJ FDUG )LUPO\ SUHVV WKH QHZ FDUG LQWR WKH VORW RQ WKH V\VWHP ERDUG XVLQJ D VOLJKW URFNLQJ PRWLRQ Inserting an AGP Card + NOTE: The view shown may differ slightly from your Internet PC. 5HSODFH WKH FRPSXWHU FRYHU The next time you turn on your computer, the new card will be detected. Follow the manufacturer’s instructions to complete the installation.
Upgrading Your Internet PC 7-15 Installing an Additional Hard Drive To ensure proper installation, please read all the manufacturer’s documentation for the new hard drive.
7-16 Upgrading Your Internet PC 8. Secure the drive in the drive cage by inserting the drive retaining screws supplied with the new hard drive. Drive Retaining Screws View 1 + NOTE: The view shown may differ slightly from your Internet PC. 9. Locate and connect the spare power supply cable. Spare power supply cables are provided with the system. 10. Locate the data cable that is connected to the primary hard drive. This data cable is equipped with a spare connector approximately midway down the cable.
Upgrading Your Internet PC 7-17 Installing a Secondary Hard Drive in an Internet PC with an Open Top Drive Compartment If your Internet PC has the primary hard drive installed in the lower slot of the drive cage, under the diskette drive, and the top drive compartment is open, complete the following steps: &ORVH DOO SURJUDPV 5HPRYH DOO GLVNHWWHV DQG &'V )URP WKH :LQGRZV 7DVNEDU FOLFN WKH 6WDUW EXWWRQ FOLFN 6KXW 'RZQ VHOHFW 6KXW 'RZQ DQG WKHQ FOLFN 2.
7-18 Upgrading Your Internet PC 7R DGG D ´ KDUG GULYH SODFH WKH QHZ KDUG GULYH LQ WKH WRS GULYH FRPSDUWPHQW DQG VHFXUH WKH GULYH ZLWK WKH ERWWRP UHWDLQLQJ VFUHZV Drive Retaining Screws View 2 + NOTE: The view shown may differ slightly from your Internet PC.
Upgrading Your Internet PC 7-19 ® Replacing a Diskette or Zip Drive (Zip Drive available on select models only) 5HDG DOO WKH PDQXIDFWXUHU¶V GRFXPHQWDWLRQ IRU WKH QHZ GULYH &ORVH DOO SURJUDPV 5HPRYH DOO GLVNHWWHV DQG &'V )URP WKH :LQGRZV 7DVNEDU FOLFN WKH 6WDUW EXWWRQ FOLFN 6KXW 'RZQ VHOHFW 6KXW 'RZQ DQG WKHQ FOLFN 2.
7-20 Upgrading Your Internet PC 8VLQJ D VFUHZGULYHU UHPRYH WKH GULYH UHWDLQLQJ VFUHZV DV VKRZQ Removing the Retaining Screws + NOTE: The view shown may differ slightly from your Internet PC.
Upgrading Your Internet PC 7-21 Adding or Replacing Memory Modules Installing Additional Memory Adding memory can improve computer and software performance. Contact a Compaq Authorized Service Provider for information on compatible memory module types as well as memory module installation.
7-22 Upgrading Your Internet PC /RFDWH WKH PHPRU\ PRGXOH VORWV 1 7KHVH VORWV DUH VKRZQ LQ WKH JUDSKLF EHORZ Memory Module Slots
Upgrading Your Internet PC 7-23 $OLJQ WKH PHPRU\ PRGXOH ZLWK WKH VORW DQG ILUPO\ SUHVV LW GRZQ XQWLO LW FOLFNV LQWR SRVLWLRQ WKHQ SXVK WKH ODWFKHV LQ WR VHFXUH WKH PHPRU\ PRGXOH Inserting a Memory Module + No. NOTE: The view shown may differ slightly from your Internet PC.
7-24 Upgrading Your Internet PC Replacing the Real-Time Clock Battery Your Compaq Internet PC is equipped with a lithium or nickel cadmium battery that provides power to the real time clock when your system is shut down. If you must replace the battery, observe the following safety guidelines. For information about real-time clock battery replacement, contact a Compaq Authorized Service Provider. a WARNING: Your computer is provided with a battery-powered, real-time clock circuit.
Upgrading Your Internet PC 7-25 Removing and Inserting a Battery To remove and insert a battery, complete the following steps: 5HDG DOO WKH PDQXIDFWXUHU¶V GRFXPHQWDWLRQ IRU WKH QHZ GULYH &ORVH DOO SURJUDPV 5HPRYH DOO GLVNHWWHV DQG &'V )URP WKH :LQGRZV 7DVNEDU FOLFN WKH 6WDUW EXWWRQ FOLFN 6KXW 'RZQ VHOHFW 6KXW 'RZQ DQG WKHQ FOLFN 2.
7-26 Upgrading Your Internet PC 7R LQVHUW D EDWWHU\ VOLGH WKH HGJH RI WKH EDWWHU\ XQGHU WKH FOLSV DQG WKHQ SUHVV LW ILUPO\ LQWR WKH EDWWHU\ FRPSDUWPHQW Inserting a Battery 5HSODFH WKH FRPSXWHU FRYHU
Understanding Your Service and Support Options 8-1 Chapter 8 Understanding Your Service and Support Options Your Internet PC has many tools to make computing easier. If you have a computer problem or question, check the following resources for answers: • Review the Troubleshooting section in this guide for suggestions on how to fix the problem. • Review the tools in this section to find answers.
8-2 Understanding Your Service and Support Options Compaq Support Tools Tool Description Internet Support (available in selected countries only) Allows you to access the Compaq Service and Support Web page for your country. Compaq's Service and Support Web page provides you with software updates, maintenance tips, and tools to help make using your Internet PC easier. QuickRestore Allows you to perform a Full, Custom, or Typical Restore.
Understanding Your Service and Support Options 8-3 5. Do not answer the telephone when it rings. Compaq Remote Support will connect with your computer on the second ring. If for any reason you need to exit the application, click Cancel. 6. Once a connection has been established, the Compaq Legal Disclaimer window will display. After reading the terms and conditions, click Agree to allow the support technician to remotely diagnose your computer.
8-4 Understanding Your Service and Support Options Testing Equipment You may conduct a Quick, Complete, or Custom test. If you choose the Quick test, it can be run in either the Interactive or Unattended mode. Complete or Custom tests are completed only in the interactive mode, since they test the audio and video components of your Internet PC. You must be present to confirm the test results. Complete testing takes about 10 minutes.
Understanding Your Service and Support Options 8-5 System Record System Record reports all of the devices that came with your computer and all of the devices you have added or changed since you purchased your computer. System Record highlights these changes in red. This allows you to isolate and diagnose possible problems with your computer. To access System Record, complete the following steps: 1. From the Windows desktop, double-click the Compaq Support $ icon. 2. Double-click the System Record ¢ icon.
8-6 Understanding Your Service and Support Options + NOTE: If the Service Connection $ icon is visible in the Windows Taskbar, the service is already active. The Compaq Service Connection will remain active and will be ready to perform updates when you log on the Internet. To turn off Compaq Service Connection, complete the following steps: 1. Right-click the Service Connection $ icon on the Windows Taskbar. 2. Select Shutdown Compaq Service Connection.
Understanding Your Service and Support Options 8-7 Compaq Service Connection Privacy and Data Security Statement Compaq Service Connection is committed to providing you with beneficial software updates and information. To provide you with these updates and information, non-personal information limited to your computer model number, serial number, and software ID files is communicated to the Compaq server.
8-8 Understanding Your Service and Support Options QuickRestore Compaq provides you with the ability to restore your system at any time with QuickRestore. QuickRestore has three types of restore options: Full Restore, Custom Restore, or Typical Restore. The following table describes each type of QuickRestore. QuickRestore Restore Description Full Restore Reformats your hard drive and returns your computer to its original factory-installed software state.
Understanding Your Service and Support Options 8-9 3. Click the Start button to begin the Full Restore. During the Full Restore process, a progress bar shows the percentage of the software restored to the hard drive. 4. Once the Full Restore is finished, your computer automatically restarts. Once your computer restarts in DOS mode, a Progress window is displayed Once the Full Restore is complete, you will need to provide the startup information again to reinstall Windows.
8-10 Understanding Your Service and Support Options Typical Restore Typical Restore re-installs your basic drivers and applications that were originally installed on your computer. It will not reformat your hard drive or destroy data. ` CAUTION: If you have not copied or backed up your personal files, software, or other data onto diskettes, they will be permanently deleted! To perform a Typical Restore, complete the following steps: 1. Insert the QuickRestore CD into your CD or DVD drive.
Understanding Your Service and Support Options 8-11 Using the QuickRestore Recovery diskette Use the QuickRestore Recovery diskette if you are unable to start your computer. The diskette will help you to get your computer up and running again. To run the QuickRestore Recovery diskette, complete the following steps: 1. Place your QuickRestore CD in the CD Drive, and your QuickRestore 2. 3. 4. 5. 6. Recovery diskette in the diskette drive. Turn off your PC using the power button.
8-12 Understanding Your Service and Support Options Reinstalling Deleted Drivers If a driver is accidentally deleted or the operating system is reinstalled, the driver subdirectory allows you to restore individual drivers rather than restoring all the original software. The drivers you can restore are Audio, Video, TouchPad, Display, Modem, and CD-ROM. To re-install a driver, complete the following steps: 1. From the Windows Taskbar, click Start, point to Programs, and click Windows Explorer. 2.
Troubleshooting Guide 9-1 Chapter 9 Troubleshooting Guide This guide provides useful information on how to identify and correct common problems that may occur with your Internet PC. Helpful Hints If you encounter minor problems with your Internet PC, monitor, or software, refer to the following list of general suggestions before taking further action: x Check that the computer and monitor are plugged into a working electrical outlet.
9-2 Troubleshooting Guide Troubleshooting Audio Problems Audio Symptom No sound. Problem Solution Speaker cables are not properly connected. Shut down your Internet PC using the normal Windows shutdown procedure. Reconnect the speakers. Refer to the Compaq Hardware and Software Setup poster for detailed instructions. Volume has been muted. On the Taskbar, click the Volume ¶ icon and clear the Mute check box. Internet PC is in Sleep mode.
Troubleshooting Guide Audio Symptom Audio recordings from digital video camera sound is distorted. Problem DVD is not set up properly. Solution Change settings in the DVDeck program. 1. From the Taskbar, click the Start button. 2. Point to Programs, and DVDeck, and then DVDeck. 3. Click the Options tab. 4. Click AVI Interleave Options button. 5. In the Interleave Factor area, change the default setting to 4:1. 6. Click OK and close the window. Audio CD or DVD does not play.
9-4 Troubleshooting Guide Troubleshooting CD or DVD Problems CD or DVD Symptom CD or DVD drive cannot read a disc or takes too long to start. Problem Solution CD has been inserted upside down. Reinsert the CD with the label facing up. The DVD drive will take longer to start because it has to determine the type of media, such as audio or video being played, before it can begin playing. Wait at least 30 seconds to let the DVD drive determine the type of media being played.
Troubleshooting Guide Troubleshooting Disk and Disk Drive Problems Diskette Drive or Zip Drive Symptom Not reading drive: “Abort, Retry, Fail?” message appears. Problem A non-formatted diskette has been inserted. Solution Format the diskette by following these steps: 1. Double-click the My Computer G icon on the desktop. 2. Select the 3 1/2 Floppy (A:) drive. 3. Click File, and point to Format. 4. Select desired options, and click Start to begin formatting the diskette.
9-6 Troubleshooting Guide Diskette Drive or Zip Drive Symptom Diskette drive light stays on. Diskette drive cannot save information to diskette. Problem Solution Diskette has been improperly inserted. Remove the diskette and reinsert the diskette as follows: Insert the edge with the sliding cover into drive first face up, and push all the way in until the diskette stops. Diskette is damaged. Remove the diskette and reinsert a new diskette.
Troubleshooting Guide Diskette Drive or Zip Drive Symptom Diskette drive cannot read a diskette. Problem Diskette is not formatted. Solution Format the diskette by following these steps: 1. Double-click the My Computer G icon on the desktop. 2. Select the 3 1/2 Floppy (A:) drive. 3. Click File, and point to Format. 4. Select desired options, and click Start to begin formatting the diskette. Zip drive (available on select models) cannot read a disk.
9-8 Troubleshooting Guide Troubleshooting Display (Monitor) Problems Display Symptom Problem Solution Screen is blank and monitor power light is not lit. Monitor power cable is not connected to monitor or wall outlet. Reconnect the monitor’s power plug on rear of monitor and wall outlet. Screen is blank. Monitor is not turned on. Press the monitor’s Power button. Monitor connector cable is not properly connected to rear of Internet PC. Inspect the monitor’s video connector for bent pins.
Troubleshooting Guide Display Symptom Display only fills part of the screen. Problem If you are using a Flat-Panel Monitor (available on select models), your resolution settings are not set properly. Solution 1. On the Taskbar, click the Start button and point to Settings. 2. Click Control Panel. 3. Double-click Display. 4. Click the Settings tab. 5. In the Display area, click the resolution slider for the Screen and drag it to the right. Repeat this step for the Desktop resolution slider.
9-10 Troubleshooting Guide Troubleshooting Fax Modem Problems Fax Modem Symptom Problem Solution Cannot send or receive faxes. Fax modem is not connected properly. Reconnect the fax modem, verifying the following connections: Telephone Line to Telephone (for external phone sets) and Telephone Line to Wall Jack (from Internet PC to wall). Connection has failed. Ten-digit phone number is not properly entered or number being dialed is not a fax number.
Troubleshooting Guide 9-11 Fax Modem Symptom Fax starts to send but quits before the transmission is complete. Problem Solution Line connection failure. Redial the fax number to send fax again. Call waiting enabled on line. Refer to third-party software for instructions on how to disable call waiting, or contact your local telephone company. Third-party fax software does not detect the fax modem driver. Verify correct fax modem speed and COM port are selected. 1.
9-12 Troubleshooting Guide Troubleshooting Game Problems Games Symptom Game crashes frequently. Graphic distortion or blank screen exists during game’s introduction. Problem Solution Minimum hardware or software requirements set by Game manufacturer have not been met. Review the game documentation or packaging for minimum requirements. Game was not set up properly when installed.
Troubleshooting Guide 9-13 Troubleshooting Internet Access Problems Internet Symptom Cannot connect to the Internet. Problem Solution Internet Service Provider (ISP) account is not set up properly. Verify Internet settings, or contact your ISP for assistance. Modem is not set up properly. Reconnect the modem, verifying the following connections: Telephone Line to Telephone (for external phone sets) and Telephone Line to Wall Jack (from Internet PC to wall). Web browser is not set up properly.
9-14 Troubleshooting Guide Internet Symptom Internet takes too long to download Web sites. Problem Modem is not set up properly. Solution Verify correct modem speed and COM port are selected. 1. Click the Start button and point to Settings. 2. Click Control Panel and double-click Modems. 3. Windows will detect the modem you have installed. Click the Properties button. 4. Verify that the correct modem port is set and the maximum speed of your modem is selected.
Troubleshooting Guide 9-15 Keyboard and Mouse Symptom Mouse does not respond to movement or is too slow. Problem Solution Keyboard needs repair. Call a Compaq Authorized Service Provider. Refer to your Warranty Statement for details. Mouse connector is not properly connected. Shut down your Internet PC using your keyboard. 1. Press the Ctrl and Esc keys simultaneously. 2. From the Windows Start menu, use the arrow keys to select Shut Down..., and press the Enter key. 3.
9-16 Troubleshooting Guide Troubleshooting Memory Problems Memory Symptom Memory parity error. Problem Solution Wrong memory modules were used in upgrade. Review Upgrading Your Internet PC that came with your Internet PC to verify the correct type of memory modules to use. Memory modules failed. Call a Compaq Authorized Service Provider. Refer to your Warranty Statement for details. Troubleshooting Power Problems Power Symptom Internet PC will not turn on.
Troubleshooting Guide 9-17 Power Symptom Internet PC will not start. Problem System files may have been damaged. You will need to insert a startup disk or Windows Startup disk to restart your Internet PC. Solution 1. Insert a startup disk in the diskette drive. 2. Restart your Internet PC. 3. At the A:\ prompt, type SYS C: and press the Enter key. The following message will be displayed: ‘SYSTEM TRANSFERRED’. This task will restore the system files to your hard drive. 4.
9-18 Troubleshooting Guide Power Symptom “Illegal Operation has Occurred” error message is displayed. “Non-system disk or disk error” message is displayed. Problem Solution Program being used is not certified for Windows by Microsoft. Verify program is certified by Microsoft (see program packaging for this information). Configuration files are corrupt If possible, save all data, close all programs, and restart your Internet PC.
Troubleshooting Guide 9-19 Troubleshooting Printer Problems (see your printer manual for additional information) Printer Symptom Printer prints only in red or colors other than black. Problem Printer cartridge is out of black ink. Solution Replace the printer cartridge. ` Do not attempt to install your printer cartridge by moving the printer carriage manually. 1. On the Window taskbar, click Start. 2. Click Programs. 3. Select the printer model you have installed on your PC. 4.
9-20 Troubleshooting Guide Printer Symptom Poor print quality. Problem Solution Cartridge may be running out of ink. Replace cartridge by following the preceding directions. Cartridge nozzles may need cleaning. 1. Click Start. 2. Click Programs. 3. Select the printer model you have installed on your PC. 4. Select Printer Control. 5. Click the Cartridges tab. 6. Select Clean Print Nozzles. The cleaning pattern prints. 7.
Troubleshooting Guide 9-21 Printer Symptom Poor print quality. Problem Drivers are improperly installed. Solution Uninstall and reinstall the printer drivers. To uninstall the printer drivers, complete the following steps: 1. On the Window taskbar, click Start. 2. Click Programs. 3. Select your printer model. 4. Click Uninstall Drivers. 5. Follow the instructions on the screen. The program will uninstall your printer drivers.
9-22 Troubleshooting Guide Contacting a Compaq Authorized Service Provider If you were unable to fix your Internet PC using this troubleshooting guide, refer to the Warranty Statement that came with your computer for the technical support telephone numbers.
Index-1 Index A Animate text 4-3 B buttons Instant Answer 8-7 D diagnostics 8-1 Digital Creativity Imaging Center overview 4-1 digital interface 4-1 diskette troubleshooting 9-18 drivers 8-10, 8-11 installing new 8-10 reinstalling deleted drivers 8-11 DVD troubleshooting 9-4 E C Capture media 4-3 CD troubleshooting 9-4 CD Read/Write Drive Features 5-1 Just!burn Software 5-1 CD-R 5-1 CD-RW 5-1 just!burn CD Assistant 5-2 CD!backup 5-3 just!audio 5-3 just!data 5-3 PacketCD 5-2 Compaq Remote Support 8-2 Co
Index-2 K S keyboard Community 3-2 function keys (F1 through F12) 3-6 Instant Answer 3-3 Instant E-Mail 3-2 Instant Internet 3-2 Instant Search 3-2 Launch button 3-5 Multimedia Easy Access buttons 3-4 My Presario 3-2 Online MarketPlace 3-3 Quick Print button 3-5 Retail Central 3-3 Secure E-Commerce/Featured Web Site 3-3 Sleep button 3-5 standard keyboard keys 3-6 status lights 3-8 screen troubleshooting 9-8 Selective QuickRestore Full Restore 8-8 serial numbers 1-3 Service Connection 8-1 sound troublesh
Index-3 U upgrading additional memory 7-21 AGP card 7-13 chassis cage 7-4 diskette or zip drive 7-19 expansion cards 7-9 hard drive 7-15 memory modules 7-21 real-time clock battery 7-24 removing a battery 7-25 removing the cover 7-5 replacing the cover 7-6 V video animation 4-3 VideoWave III 4-3 virus McAfee Anti-Virus 8-2 volume troubleshooting 9-2 Z Zip disk troubleshooting 9-7 Zip drive 9-7 troubleshooting 9-7
Index-4