User guide

Troubleshooting 202
Issue Resolution
Virtual Media is not
working properly.
Be sure that you are using a:
•
•
Virtual Media
• Server and operating system that supports high speed composite USB 2.0
devices
You must be able to see a Virtual Media CD drive and a mass storage drive on the
target server to be able to map a local resource to the remote server.
The keyboard does not
respond after opening
a Virtual Media
session.
See "USB 2.0 composite device limitations (on page 87)."
Virtual Media is
responding slowly.
See "Using Virtual Media."
While installing the HP
IP Console Viewer on a
Windows Server™
2003 server the
installation does not
start.
Reboot the server and see "Windows XP SP1 or newer (on page 14)."
LDAP basic test settings
fail.
• Be sure that the port you are using for LDAP is open between the console switch
and the LDAP server. The default ports are 389 (LDAP) or 636 (secure LDAP).
• Ping the LDAP server from the console switch verify connectivity.
The HP IP Console
Viewer does not work
properly over a VPN
connection, or from a
remote site.
• Be sure that your default gateway and subnet mask is properly configured on the
console switch.
• Open (or forward) ports 2068, 8192, 3211, 161, 162, 389, and 636 through
routers and firewalls between the HP IP Console Viewer and the console switch.
• Ping the console switch from the client running the HP IP Console Viewer to
verify connectivity.
SNMP Authentication
Failure Traps are not
being received.
Be sure that port 162 for UDP is open on your firewall.
The SNMP Authentication Failure Traps are turned off by default in HP Systems
Insight Manager. For more information, see the documentation included with HP
Systems Insight Manager.
HP IP console switch with Virtual Media (2 x 1 x 16, 4 x 1 x 16), or an
USB 2.0 interface adapter with Virtual Media or a PS2 interface adapter with
HP Server Console Switch with Virtual Media (2 x 16)