User guide

Troubleshooting 200
Troubleshooting
In this section
Troubleshooting chart ........................................................................................................................... 200
Troubleshooting chart
Issue Resolution
You cannot access any
servers on the console
switch after changing
the IP address.
The IP address in the Network subcategory and under the console switch Properties
window must match to have full functionality.
The LAN connection in
the Diagnostic screen
displays as green when
the network cable has
been disconnected
from the console
switch.
Wait one minute and verify the status of the LAN connection in the Diagnostics
screen.
You cannot select the
checkbox in front of the
type of interface
adapters to upgrade.
The checkbox cannot be selected if all interface adapters have current firmware.
The dropdown lists
under the console
switch Properties
window are empty.
The dropdown lists are empty until you enter more than one name for the selected
category.
You attempt to launch
the Video Session
Viewer, and a black
screen appears.
There is no communication from the server.
• Be sure that the server is powered on.
• Be sure that the power source is valid.
• Be sure that the cables are connected properly.
The local and remote
cursors do not align.
• See "Aligning the cursors (on page 82)."
• See "Synchronizing your mouse pointers (on page 13)."
• Select Tools>Automatic Video Adjust in the Video Session Viewer.
You have intermittent
Video Session Viewer
issues.
• Click the Align Local Cursor icon in the Video Session Viewer.
• Select Tools>Automatic Video Adjust in the Video Session Viewer.
The user name and
password are not
accepted when you try
to access Manage
Console Switch.
If a new user name and password have not been created, the default user name is
Admin (case-sensitive) and the default password field is blank.
The mouse cursor
flickers.
The video driver does not properly support Direct Draw. Clear the Direct Draw
checkbox under Tools>Options.