ProLiant DL380 Generation 2 Server Maintenance and Service Guide Second Edition (June 2001) Part Number 203840-002 Spare Part Number 228520-001 Compaq Computer Corporation
Notice © 2001 Compaq Computer Corporation Compaq, the Compaq logo, Compaq Insight Manager, ProLiant, ROMPaq, and SmartStart Registered in U.S. Patent and Trademark Office. QuickFind is a trademark of Compaq Information Technologies Group, L.P. in the United States and other countries. Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the United States and other countries. Intel and Pentium are trademarks of Intel Corporation in the United States and other countries.
Contents About This Guide Symbols in Text.........................................................................................................vii Compaq Technician Notes ........................................................................................vii Where to Go for Additional Help .............................................................................viii Chapter 1 Illustrated Parts Catalog Mechanical Components ........................................................................
iv Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide Removal and Replacement Procedures continued Non-Hot-Plug Procedures ......................................................................................2-24 Front Bezel ......................................................................................................2-24 CD-ROM Drive...............................................................................................2-25 Diskette Drive ............................
Contents Connectors, LED Indicators, Switches, and Jumpers continued System Switches.....................................................................................................4-18 SCSI Interlock Disable Switch........................................................................4-19 NMI Switch .....................................................................................................4-19 System Maintenance Switch .......................................................................
About This Guide This maintenance and service guide is a troubleshooting guide that can be used for reference when servicing the Compaq ProLiant DL380 Generation 2 server. WARNING: To reduce the risk of personal injury from electrical shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment. Improper repairs could create hazardous conditions.
viii Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide WARNING: To reduce the risk of personal injury from electrical shock and hazardous energy levels, do not exceed the level of repair specified in these procedures. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs could create hazardous conditions.
Chapter 1 Illustrated Parts Catalog This chapter provides the illustrated parts breakdown and spare parts list for the Compaq ProLiant™ DL380 Generation 2 server. See Table 1-1 and Table 1-2 for the names of referenced spare parts.
1-2 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide Mechanical Components 1 6 5 2 4 3 Figure 1-1.
Illustrated Parts Catalog 1-3 System Components 14 7 11 15 9 18 13 12 16 17 7 10 8 20 19 23 21 22 Figure 1-2. System components NOTE: Items not shown in the illustration are indicated with an asterisk in the spare parts list.
1-4 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide Table 1-2 System Components Spare Parts List continued Item Description Part Number Spare Part Number 13 Heatsink and heatsink clip 228075-001 228497-001 14 Air baffle 228073-001 228525-001 Boards 15 Processor power module (PPM), 12-V, 28.
Illustrated Parts Catalog Table 1-2 System Components Spare Parts List continued Item Description Part Number Spare Part Number — 228527-001 Screws, T-15, flathead 228213-001 — Expansion slot cover 228072-001 — — 228516-001 PCI slot release lever 228194-001 — PCI shipping bracket 233129-001 — PCI lightpipe, rear 218517-001 — PCI lightpipe cover 218518-001 — PCI riser cage door latch 221047-001 — Thumbscrew with molded cap, PCI slot 1 179333-003 — Miscellaneous 28 29 Hardwa
Chapter 2 Removal and Replacement Procedures This chapter provides subassembly/module-level removal and replacement procedures for ProLiant DL380 Generation 2 servers. After completing all necessary removal and replacement procedures, run the Diagnostics program to verify that all components operate properly.
2-2 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide Symbols on Equipment Any product or assembly marked with these symbols indicates that the component exceeds the recommended weight for one individual to handle safely. 25 kg 55 lb WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling.
Removal and Replacement Procedures CAUTION: Always begin by mounting the heaviest item on the bottom of the rack. Continue to populate the rack from the bottom to the top. Server Warnings and Cautions WARNING: To reduce the risk of personal injury from hot surfaces, allow the hot-plug drives and the internal system components to cool before touching. WARNING: To reduce the risk of electrical shock or damage to the equipment: ■ Do not disable the power cord grounding plug.
2-4 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide Extending the Server from the Rack To extend the server from the rack: 1. Loosen the front panel thumbscrews that secure the server faceplate to the front of the rack. 2. Extend the server until the server rail-release latches engage. Figure 2-1.
Removal and Replacement Procedures Powering Down the Server System power in ProLiant DL380 Generation 2 servers does not completely shut off with the front panel Power On/Standby button. The button toggles between on and standby modes, rather than on and off. The standby position removes power from most electronics and the drives, but portions of the power supply and some internal circuitry remain active. To completely remove all power from the system, you must disconnect all power cords from the server.
2-6 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide 5. At the rear of the server, locate the illuminated rear unit identification LED switch that identifies the server you are servicing. Figure 2-3. Rear unit identification LED switch 6. Disconnect all power cords. 7. Disconnect all remaining cables on the server rear panel. Removing the Server from the Rack To remove the server from your Compaq, Telco, or third-party rack: 1. Power down the server.
Removal and Replacement Procedures ■ For hot-plug drive procedures, determine whether the drive is part of an array. For more information, refer to the “Hot-Plug SCSI Hard Drive Replacement Guidelines” in the Compaq Servers Troubleshooting Guide. ■ For hot-plug expansion board procedures, ensure that the proper drivers for PCI Hot Plug functionality are installed. For more information, refer to the Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide.
2-8 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide Hard Drive Blank To remove a hard drive blank: 1. Press the release button . 2. Pull the blank out of the drive bay . 1 2 Figure 2-5. Removing a hard drive blank CAUTION: Always populate hard drive bays with either a hard drive or hard drive blank. Operating the server without installing a hard drive or hard drive blank results in improper airflow and improper cooling that can lead to thermal damage.
Removal and Replacement Procedures CD Blank To remove the CD blank: 1. Push the ejection button . 2. Pull the CD blank out the CD MultiBay . 2 1 Figure 2-6. Removing the CD blank CAUTION: Always populate the CD MultiBay with either a CD-ROM drive or CD blank. Operating the server without installing a CD-ROM drive or CD blank results in improper airflow and improper cooling that can lead to thermal damage. To replace the CD blank, slide the blank into the bay until it locks into place.
2-10 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide Universal Hot-Plug Tape Drive To remove a universal hot-plug tape drive: 1. Press the release button on the hot-plug tape drive 2. Pull the tape drive out of the bay . . 2 1 Figure 2-7. Removing a universal hot-plug tape drive CAUTION: Always populate the tape drive bay with either a tape drive or hard drive blank and tape drive blank.
Removal and Replacement Procedures Tape Drive Blank To remove the tape drive blank: 1. Remove the hot-plug SCSI hard drive or hard drive blank in the bay below the tape drive blank: G If a hot-plug SCSI hard drive is installed in the bay, see the “Hot-Plug SCSI Hard Drive” section in this chapter. G If a hard drive blank is installed in the bay, see the “Hard Drive Blank” section in this chapter. 2. Squeeze the middle of the tape drive blank 3. Pull to remove the blank . . 1 2 Figure 2-8.
2-12 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide Hot-Plug Power Supply CAUTION: Do not attempt to remove and replace a power supply as a hot-plug procedure unless both bays are populated with power supplies. To remove a hot-plug power supply: 1. Unlock the hinge on the cable arm and swing the arm away from the power supply area. 2. Identify if the power supply configuration is redundant: G If only one hot-plug power supply is installed, you must power down the server.
Removal and Replacement Procedures Power Supply Blank To remove the power supply blank: 1. Unlock the hinge on the cable arm and swing the arm away from the power supply area. 2. Press the locking latch . 3. Pull the blank out of the bay . 1 2 Figure 2-10. Removing the power supply blank CAUTION: Always populate power supply bays with either a power supply or blank.
2-14 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide Access Panel CAUTION: Do not operate the server for extended periods without the access panel. Operating the server without the access panel results in improper airflow and improper cooling that can lead to thermal damage. To remove the access panel: 1. Extend or remove the server from the rack. See the “Preparation Procedures” section in this chapter. 2. Flip up the hood latch handle . 3.
Removal and Replacement Procedures 4. Slide the access panel toward the rear of the unit about 1.25 cm (0.5 inch) and lift to remove the panel. Figure 2-12. Removing the access panel Reverse steps 1 through 4 to replace the access panel.
2-16 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide Hot-Plug Fan CAUTION: Do not attempt to remove and replace a fan as a hot-plug procedure unless the fan zone is redundant. For more information, refer to the Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide. To remove a fan: 1. Extend or remove the server from the rack. See the “Preparation Procedures” section in this chapter. 2. Remove the access panel. See the “Access Panel” section in this chapter. 3.
Removal and Replacement Procedures Air Baffle To remove the air baffle: 1. Extend or remove the server from the rack. See the “Preparation Procedures” section in this chapter. 2. Remove the access panel. See the “Access Panel” section in this chapter. 3. Lift the air baffle. Figure 2-14. Removing the air baffle CAUTION: Always install the air baffle after completing hardware installation or maintenance procedures.
2-18 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide PCI Shipping Bracket To remove the PCI shipping bracket: 1. Extend or remove the server from the rack. See the “Preparation Procedures” section in this chapter. 2. Remove the access panel. See the “Access Panel” section in this chapter. 3. Open the PCI riser cage door . 4. Lift and remove the PCI shipping bracket . 2 1 Figure 2-15.
Removal and Replacement Procedures PCI Riser Cage Door Latch To remove the PCI riser cage door latch: 1. Extend or remove the server from the rack. See the “Preparation Procedures” section in this chapter. 2. Remove the access panel. See the “Access Panel” section in this chapter. 3. Open the PCI riser cage door. Figure 2-16. Opening the PCI riser cage door 4. Press the door latch locking tab . 5. Push the door latch through the door . 2 1 Figure 2-17.
2-20 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide Reverse steps 1 through 5 to replace the PCI riser cage door latch. Expansion Board (Slots 2 and 3) To remove an expansion board from slots 2 and 3: 1. Extend or remove the server from the rack. See the “Preparation Procedures” section in this chapter. 2. Remove the access panel. See the “Access Panel” section in this chapter. 3. Open the PCI riser cage door. Figure 2-18. Opening the PCI riser cage door 4.
Removal and Replacement Procedures 5. Press the PCI Hot Plug button for five seconds to power down the slot. 2 Figure 2-19. Pressing the PCI Hot Plug button 6. Disconnect any cables connected to the expansion board. 7. Press the PCI slot release lever to unlock it 8. Open the PCI slot release lever . . 9. Remove the expansion board from the slot: G If the expansion board is installed in slot 2, grasp the PCI expansion board ejector/divider and pull to remove the expansion board .
2-22 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide CAUTION: Always install either an expansion board or an expansion slot cover. Operating the server without an expansion board or slot cover results in improper airflow and cooling that can lead to thermal damage. Reverse steps 1 through 9 to replace the expansion board. Expansion Slot Cover (Slots 2 and 3) To remove an expansion slot cover from slots 2 and 3: 1. Extend or remove the server from the rack.
Removal and Replacement Procedures 4. Press the PCI slot release lever to unlock it 5. Open the PCI slot release lever . . 6. Slide the expansion slot cover out of the slot . 2 3 1 Figure 2-22. Removing the expansion slot cover from slot 3 CAUTION: Always install either an expansion board or an expansion slot cover. Operating the server without an expansion board or slot cover results in improper airflow and cooling that can lead to thermal damage.
2-24 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide Non-Hot-Plug Procedures You must power down the ProLiant DL380 Generation 2 server to perform non-hot-plug removal and replacement procedures. The components in this section are non-hot-plug service items, regardless of rack type or environment. Front Bezel To remove the front bezel: 1. Power down the server. See the “Powering Down the Server” section in this chapter. 2. Extend or remove the server from the rack.
Removal and Replacement Procedures CD-ROM Drive To eject the CD-ROM drive: 1. Power down the server. See the “Powering Down the Server” section in this chapter. 2. Push the ejection button . 3. Pull the CD-ROM drive out the CD MultiBay . 1 2 Figure 2-24. Ejecting the CD-ROM drive CAUTION: Always populate the CD MultiBay with either a CD-ROM drive or a CD blank.
2-26 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide Diskette Drive To remove a diskette drive: 1. Power down the server. See the “Powering Down the Server” section in this chapter. 2. Extend or remove the server from the rack. See the “Preparation Procedures” section in this chapter. 3. Remove the access panel. See the “Access Panel” section in this chapter. 4. Disconnect the diskette interface cable from the SCSI backplane 5. Loosen the diskette drive thumbscrew . 6.
Removal and Replacement Procedures CD MultiBay Adapter Board To remove the CD MultiBay adapter board: 1. Power down the server. See the “Powering Down the Server” section in this chapter. 2. Extend or remove the server from the rack. See the “Preparation Procedures” section in this chapter. 3. Remove the access panel. See the “Access Panel” section in this chapter. 4. Remove the CD-ROM drive or CD blank: G If a CD-ROM drive is installed in the bay, see the “CD-ROM Drive” section in this chapter.
2-28 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide CD Ejector Assembly To remove the CD ejector assembly: 1. Power down the server. See the “Powering Down the Server” section in this chapter. 2. Extend or remove the server from the rack. See the “Preparation Procedures” section in this chapter. 3. Remove the access panel. See the “Access Panel” section in this chapter. 4.
Removal and Replacement Procedures 9. Use a Torx T-15 screwdriver to remove the ejector assembly screw 10. Press and hold the ejection button. 11. Slide the ejector assembly toward the rear of the chassis and lift . 1 2 Figure 2-28. Removing the CD ejector assembly Reverse steps 1 through 11 to replace the CD ejector assembly. .
2-30 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide Front Fan Bracket To remove the front fan bracket: 1. Power down the server. See the “Powering Down the Server” section in this chapter. 2. Extend or remove the server from the rack. See the “Preparation Procedures” section in this chapter. 3. Remove the access panel. See the “Access Panel” section in this chapter. 4. Remove all the hot-plug fans in the bracket. See the “Hot-Plug Fan” section in this chapter. 5.
Removal and Replacement Procedures SCSI Backplane To remove the SCSI backplane: 1. Power down the server. See the “Powering Down the Server” section in this chapter. 2. Extend or remove the server from the rack. See the “Preparation Procedures” section in this chapter. 3. Remove the access panel. See the “Access Panel” section in this chapter. 4. Remove any hot-plug SCSI hard drives. See the “Hot-Plug SCSI Hard Drive” section in this chapter. 5. Remove the tape drive, if installed.
2-32 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide PCI Riser Cage CAUTION: To avoid the risk of damage to your system or expansion boards, remove all AC power cords before installing or removing non-hot-plug expansion boards. Moving the Power On/Standby button to the standby position still provides auxiliary power to the PCI expansion slot and may damage the board or other system components. To remove the PCI riser cage: 1. Power down the server.
Removal and Replacement Procedures 8. Lift the PCI riser cage. Figure 2-32. Removing the PCI riser cage Reverse steps 1 through 7 to replace the PCI riser cage.
2-34 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide Expansion Board (Slot 1) To remove an expansion board from slot 1: 1. Power down the server. See the “Powering Down the Server” section in this chapter. 2. Extend or remove the server from the rack. See the “Preparation Procedures” section in this chapter. 3. Remove the access panel. See the “Access Panel” section in this chapter. 4. Remove the PCI riser cage. See the “PCI Riser Cage” section in this chapter. 5.
Removal and Replacement Procedures Expansion Slot Cover (Slot 1) To remove an expansion slot cover from slot 1: 1. Power down the server. See the “Powering Down the Server” section in this chapter. 2. Extend or remove the server from the rack. See the “Preparation Procedures” section in this chapter. 3. Remove the access panel. See the “Access Panel” section in this chapter. 4. Remove the PCI riser cage. See the “PCI Riser Cage” section in this chapter. 5. Remove the expansion slot thumbscrew . 6.
2-36 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide PCI Expansion Board Ejector/Divider To remove the expansion board ejector/divider: 1. Power down the server. See the “Powering Down the Server” section in this chapter. 2. Extend or remove the server from the rack. See the “Preparation Procedures” section in this chapter. 3. Remove the access panel. See the “Access Panel” section in this chapter. 4. Remove the PCI riser cage. See the “PCI Riser Cage” section in this chapter. 5.
Removal and Replacement Procedures PCI Slot Release Lever (Slots 2 and 3) To remove a PCI slot release lever: 1. Power down the server. See the “Powering Down the Server” section in this chapter. 2. Extend or remove the server from the rack. See the “Preparation Procedures” section in this chapter. 3. Remove the access panel. See the “Access Panel” section in this chapter. 4.
2-38 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide 8. From the rear of the PCI riser cage, press the slot release lever to unseat it 9. Rotate the slot release lever out of the chassis . 1 2 Figure 2-37. Removing the PCI slot release lever Reverse steps 1 through 9 to replace the PCI slot release lever. .
Removal and Replacement Procedures PCI Lightpipe and Cover To remove the PCI lightpipe and cover: 1. Power down the server. See the “Powering Down the Server” section in this chapter. 2. Extend or remove the server from the rack. See the “Preparation Procedures” section in this chapter. 3. Remove the access panel. See the “Access Panel” section in this chapter. 4. Press down on the locking tab that secures the lightpipe cover to the chassis 5. Tilt the top of the lightpipe cover away from the chassis 6.
2-40 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide 7. Slide the lightpipe out of the chassis. Figure 2-39. Sliding the lightpipe out of the chassis Reverse steps 1 through 7 to replace the PCI lightpipe and cover.
Removal and Replacement Procedures Power Converter Module To remove the power converter module: 1. Power down the server. See the “Powering Down the Server” section in this chapter. 2. Extend or remove the server from the rack. See the “Preparation Procedures” section in this chapter. 3. Remove the access panel. See the “Access Panel” section in this chapter. 4. Remove all hot-plug fans in the front fan bracket. See the “Hot-Plug Fan” section in this chapter. 5. Remove the front fan bracket.
2-42 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide 8. Loosen the thumbscrew that secures the power converter module to the chassis 9. Slide and lift the power converter module off the chassis . 2 1 Figure 2-41. Removing the power converter module from the chassis (cables removed for clarity) Reverse steps 1 through 9 to replace the power converter module. .
Removal and Replacement Procedures Power Button/LED Board To remove the power button/LED board: 1. Power down the server. See the “Powering Down the Server” section in this chapter. 2. Extend or remove the server from the rack. See the “Preparation Procedures” section in this chapter. 3. Remove the access panel. See the “Access Panel” section in this chapter. 4. Disconnect the power button/LED cable from the power button/LED board 5. Press the locking tab . 6.
2-44 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide DIMMs To remove DIMMs: 1. Power down the server. See the “Powering Down the Server” section in this chapter. 2. Extend or remove the server from the rack. See the “Preparation Procedures” section in this chapter. 3. Remove the access panel. See the “Access Panel” section in this chapter. NOTE: The server ships with at least two DIMMs installed in DIMM slots 1A and 4A. 4. Open the DIMM slot latches . 5.
Removal and Replacement Procedures Processors To remove a processor: 1. Power down the server. See the “Powering Down the Server” section in this chapter. 2. Extend or remove the server from the rack. See the “Preparation Procedures” section in this chapter. 3. Remove the access panel. See the “Access Panel” section in this chapter. 4. Remove the air baffle. See the “Air Baffle” section in this chapter. 5. Open the locking lever on the heatsink-retaining clip . 6.
2-46 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide 8. Remove the heatsink . CAUTION: Discard the heatsink after you remove it from the processor. The heatsink is for one-time use only; after use the thermal interface material is degraded and does not provide proper thermal dissipation. . 10. Remove the processor . 9. Lift the locking lever 1 3 2 Figure 2-45.
Removal and Replacement Procedures 2. Insert the processor . 3. Close the locking lever on the processor socket . 1 2 Figure 2-46. Installing the processor CAUTION: Always use a new heatsink with thermal interface material when replacing processors. Failure to use new components may result in damage to the processor. 4. Remove the plastic cover on a new, unused heatsink to expose the thermal interface material. Figure 2-47.
2-48 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide 5. Install the heatsink . 6. Carefully install the heatsink-retaining clip . 7. Close the locking lever on the heatsink-retaining clip . 3 2 1 Figure 2-48. Installing the heatsink and heatsink-retaining clip CAUTION: PPM slots must be populated when processors are installed. If PPM slots are not populated, the system does not boot. 8. Install a PPM in the corresponding slot, if the slot is empty. 9.
Removal and Replacement Procedures PPMs To remove a PPM: 1. Power down the server. See the “Powering Down the Server” section in this chapter. 2. Extend or remove the server from the rack. See the “Preparation Procedures” section in this chapter. 3. Remove the access panel. See the “Access Panel” section in this chapter. 4. Open the latches on the sides of the PPM slots 5. Lift the PPM out of the slot 1 . . 2 1 Figure 2-49.
2-50 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide Smart Array 5i Controller To remove the Smart Array 5i Controller: 1. Power down the server. See the “Powering Down the Server” section in this chapter. 2. Extend or remove the server from the rack. See the “Preparation Procedures” section in this chapter. 3. Remove the access panel. See the “Access Panel” section in this chapter. 4. Remove the PCI riser cage. See the “PCI Riser Cage” section in this chapter. 5.
Removal and Replacement Procedures Battery If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: This server contains either an internal lithium manganese dioxide or a vanadium pentoxide battery. There is risk of fire and burns if the battery pack is not handled properly. To reduce the risk of personal injury: ■ Do not attempt to recharge the battery.
2-52 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide 5. Remove the battery. Figure 2-51. Removing the battery Reverse steps 1 through 5 to replace the battery. After replacing the battery, you must use the ROM-Based Setup Utility (RBSU) to reconfigure the system.
Removal and Replacement Procedures System Board To remove the system board: 1. Power down the server. See the “Powering Down the Server” section in this chapter. 2. Extend or remove the server from the rack. See the “Preparation Procedures” section in this chapter. 3. Remove the access panel. See the “Server Access Panel” section in this chapter. 4. Remove the air baffle. See the “Air Baffle” section in this chapter. 5. Remove the PCI riser cage. See the “PCI Riser Cage” section in this chapter. 6.
2-54 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide 14. Loosen the system board thumbscrew. Figure 2-52. Loosening the system board thumbscrew 15. Identify the alignment keys and keyhole locations 1 2 3 through on the system board. 4 5 7 Figure 2-53.
Removal and Replacement Procedures 16. Slide the system board toward the front of the server and lift the system board off the alignment keys. Figure 2-54. Removing the system board from the chassis 17. Remove the rear fan bracket. See the “Rear Fan Bracket” section in this chapter. Reverse steps 1 through 17 to replace the system board. CAUTION: Always use a new heatsink with thermal interface material when replacing processors on the new system board.
2-56 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide Rear Fan Bracket To remove the rear fan bracket: 1. Power down the server. See the “Powering Down the Server” section in this chapter. 2. Extend or remove the server from the rack. See the “Preparation Procedures” section in this chapter. 3. Remove the access panel. See the “Access Panel” section in this chapter. 4. Remove the PCI riser cage. See the “PCI Riser Cage” section in this chapter. 5. Remove the air baffle.
Removal and Replacement Procedures SCSI Cable (Short) To remove the short SCSI cable: 1. Power down the server. See the “Powering Down the Server” section in this chapter. 2. Extend or remove the server from the rack. See the “Preparation Procedures” section in this chapter. 3. Remove the access panel. See the “Access Panel” section in this chapter. 4. Disconnect the SCSI cable from the SCSI backplane 5. Disconnect the SCSI cable from the system board . . 2 1 Figure 2-56.
2-58 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide CD MultiBay Cable To remove the CD MultiBay cable: 1. Power down the server. See the “Powering Down the Server” section in this chapter. 2. Extend or remove the server from the rack. See the “Preparation Procedures” section in this chapter. 3. Remove the access panel. See the “Access Panel” section in this chapter. 4. Disconnect the CD MultiBay cable from the SCSI backplane . 5.
Removal and Replacement Procedures Power Button/LED Cable To remove the power button/LED cable: 1. Power down the server. See the “Powering Down the Server” section in this chapter. 2. Extend or remove the server from the rack. See the “Preparation Procedures” section in this chapter. 3. Remove the access panel. See the “Access Panel” section in this chapter. 4. Disconnect the power button/LED cable from the SCSI backplane . 5.
2-60 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide System Cables To remove the LED/CD-ROM drive system cable or the diskette drive system cable: 1. Power down the server. See the “Powering Down the Server” section in this chapter. 2. Extend or remove the server from the rack. See the “Preparation Procedures” section in this chapter. 3. Remove the access panel. See the “Access Panel” section in this chapter. 4. Remove the fans from the front fan bracket.
Removal and Replacement Procedures PCI Hot Plug Backplane Cable To remove the PCI Hot Plug backplane cable: 1. Power down the server. See the “Powering Down the Server” section in this chapter. 2. Extend or remove the server from the rack. See the “Preparation Procedures” section in this chapter. 3. Remove the access panel. See the “Access Panel” section in this chapter. 4. Remove the PCI riser cage. See the “PCI Riser Cage” section in this chapter. 5.
2-62 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide Optional Remote Insight Lights-Out Edition Interface Cable To remove the Remote Insight Lights-Out Edition interface cable: 1. Power down the server. See the “Powering Down the Server” section in this chapter. 2. Extend or remove the server from the rack. See the “Preparation Procedures” section in this chapter. 3. Remove the access panel. See the “Access Panel” section in this chapter. 4. Remove the PCI riser cage.
Removal and Replacement Procedures Optional SCSI Cable (Long) To remove the long SCSI cable: 1. Power down the server. See the “Powering Down the Server” section in this chapter. 2. Extend or remove the server from the rack. See the “Preparation Procedures” section in this chapter. 3. Remove the access panel. See the “Access Panel” section in this chapter. 4. Disconnect the SCSI cable from the SCSI backplane . 5.
Chapter 3 Diagnostic Tools This chapter is an overview of software and firmware diagnostic tools that are available for configuring, monitoring, and managing ProLiant DL380 Generation 2 servers.
3-2 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide Use the following tools to diagnose problems, test hardware, and monitor and manage ProLiant DL380 Generation 2 server operations. Table 3-1 Diagnostic Tools Tool Description How to run the tool Array Diagnostics Utility (ADU) ADU is designed to run on all Compaq systems that support Compaq array controllers. ADU collects information about the array controllers in the system and generates a list of detected problems.
Diagnostic Tools Table 3-1 Diagnostic Tools continued Tool Description How to run the tool Compaq SmartStart for Servers Compaq SmartStart software is the intelligent way to set up your Compaq server. The Compaq SmartStart for Servers CD includes the ROMPaq Utility, driver updates, and assistance installing operating systems. Use the information provided in the Server Setup and Management pack.
3-4 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide Table 3-1 Diagnostic Tools continued Tool Description How to run the tool ROM-Based Setup Utility (RBSU) RBSU configures the hardware installed in or connected to the server. Specifically, it can: Run RBSU by pressing the F9 key during POST. ■ Store configuration information in nonvolatile memory. ■ Manage memory installation, processor upgrades, network interface cards and mass storage devices.
Chapter 4 Connectors, LED Indicators, Switches, and Jumpers This chapter explains the location and function of system connectors, internal and external LEDs, system board switches, and jumpers.
4-2 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide Connectors The figures and tables on the following pages show connector locations on the rear panel and the system board of the ProLiant DL380 Generation 2 server. Rear Panel Connectors Figure 4-1 and Table 4-1 show the connectors on the rear panel of a ProLiant DL380 Generation 2 server. 1 3 5 10 8 3 2 2 4 6 7 Figure 4-1.
Connectors, LED Indicators, Switches, and Jumpers System Board Connectors Figure 4-2 and Table 4-2 show the connectors on the system board. 1 2 3 4 5 6 7 20 8 9 10 11 19 18 17 16 15 14 13 12 Figure 4-2.
4-4 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide LED Indicators The ProLiant DL380 Generation 2 server contains several sets of LEDs that indicate the status and settings of hardware components.
Connectors, LED Indicators, Switches, and Jumpers Front Panel LEDs The five LEDs on the front of the server indicate server status. Figure 4-3 and Table 4-3 identify and describe the LED locations and functions. 1 2 3 4 5 6 Figure 4-3.
4-6 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide The internal health LED identifies service events for internal components in a pre-failure or failed condition. Use Table 4-9 to identify LED combinations for the internal health LED and the system LEDs. Hot-Plug SCSI Hard Drive LEDs Each hot-plug SCSI hard drive has three LEDs located on the front of the drive.
Connectors, LED Indicators, Switches, and Jumpers Table 4-4 Hot-Plug SCSI Hard Drive LED Status Combinations Activity Online Fault On Off Off Means Do not remove the drive. Removing a drive during this process causes data loss. The drive is being accessed and is not configured as part of an array. On Flashing Off Do not remove the drive. Removing a drive during this process causes data loss. The drive is rebuilding or undergoing capacity expansion.
4-8 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide PCI Riser Cage LEDs The PCI riser cage contains two LEDs. The slot speed LED indicates whether slots 2 and 3 are operating at 66 or 33 MHz. The AC power connected LED indicates when the AC power is connected to the server. Use Figure 4-5 and Table 4-5 to identify the PCI riser cage LEDs. 2 1 Figure 4-5.
Connectors, LED Indicators, Switches, and Jumpers PCI Hot Plug LEDs The PCI Hot Plug LEDs adjacent to each expansion slot provide a visual reference of the status for each slot. These LEDs can also be viewed when the hot-plug door is open. Use Figure 4-6 and Table 4-6 to identify the LEDs. 2 1 3 4 3 2 Figure 4-6. PCI Hot Plug button LEDs Table 4-6 PCI Hot Plug LEDs Item LED Description Status Slot 3 power (green) On = Power is applied to the slot. Flashing = Power is cycling.
4-10 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide RJ-45 Network Connector LEDs The RJ-45 network connector on the server rear panel has two LEDs. Use Figure 4-7 and Table 4-7 to identify the location and status of the LEDs. 3 2 1 2 Figure 4-7.
Connectors, LED Indicators, Switches, and Jumpers Rear Unit Identification LED Switch The rear unit identification LED switch offers a visual reference for service personnel (Figure 4-8). Figure 4-8. Rear unit identification LED switch The rear unit identification LED switch indicates the following conditions: ■ Blue = The switch is activated. ■ Off = The switch is deactivated.
4-12 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide Hot-Plug Power Supply LED Determine the hot-plug power supply status by observing the color of the power supply LED located adjacent to the AC inlet (Figure 4-9). Figure 4-9. Hot-plug power supply LED When the power supply LED is off, the following conditions may exist: ■ The AC power is unavailable. ■ The power supply has failed. ■ The power supply is in standby mode.
Connectors, LED Indicators, Switches, and Jumpers Hot-Plug Fan LED Each of the hot-plug fans contains a dual-color LED (Figure 4-10). Figure 4-10. Hot-plug fan LED The hot-plug fan LED indicates the following conditions: ■ Green = The fan is operating normally. ■ Amber = The fan has failed. ■ Off = The fan is not powered.
4-14 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide Power Converter Module LED The power converter module LED indicates whether the power converter module is functioning properly (Figure 4-11). Figure 4-11. Power converter module LED The power converter module LED indicates the following conditions: ■ Amber = The power converter module has failed. ■ Off = The power converter module is functioning.
Connectors, LED Indicators, Switches, and Jumpers 10 11 12 1 2 9 8 7 6 5 4 3 Figure 4-12.
4-16 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide System LEDs and Internal Health LED Status Combinations When the internal health LED on the front panel illuminates either amber or red, the server is experiencing a health event. Combinations of illuminated system LEDs and the internal health LED indicate system status (Table 4-9). IMPORTANT: For the internal health LED to provide pre-failure and system conditions, the system management driver must be installed.
Connectors, LED Indicators, Switches, and Jumpers Table 4-9 System LEDs and Internal Health LED Status Combinations continued System LED and Color Internal Health LED Color Status DIMM failure, all slots in one bank (Amber) Red ■ Interleaving error: DIMM is missing from the bank, and no valid memory exists in another bank. ■ Interleaving error: DIMMs are mismatched within the bank, and no valid memory exists in another bank. Amber ■ DIMMs have failed over to the online spare bank.
4-18 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide System Switches With system switches, you can enable or disable certain settings or perform advanced diagnostic procedures. The following sections explain the functions of each switch. Figure 4-13 and Table 4-10 identify switch locations on the system board. 1 2 3 4 Figure 4-13.
Connectors, LED Indicators, Switches, and Jumpers SCSI Interlock Disable Switch The SCSI interlock disable switch (Figure 4-13) is a two-position switch that enables the system to boot during troubleshooting procedures when the Smart Array 5i Controller is not installed on the system board. The default setting requires the system to halt during boot if the controller is not installed. Table 4-11 shows the switch settings and positions.
4-20 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide System Maintenance Switch The system maintenance switch is a six-position switch that is used for system configuration (Figure 4-13). The default setting for all six positions is off. For the proper system maintenance switch settings, refer to the labels attached to the inside of the server access panel or see Table 4-12.
Connectors, LED Indicators, Switches, and Jumpers Jumpers The ProLiant DL380 Generation 2 server contains one two-pin bootblock flash jumper. It enables the user to configure the system board for a bootblock flash of the system ROM (Figure 4-14). Figure 4-14. Bootblock flash jumper To perform a bootblock flash of the system ROM, contact your Compaq authorized service provider for the appropriate utility.
Chapter 5 Specifications This chapter provides operating and performance specifications for ProLiant DL380 Generation 2 server components and hardware, including: ■ System unit ■ Hot-plug power supply ■ Memory ■ 1.
5-2 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide System Unit Table 5-1 Operating and Performance Specifications for the ProLiant DL380 Generation 2 Server Item Description Dimensions Height 8.64 cm 3.38 in Depth 65.45 cm 25.75 in Width 44.45 cm 17.50 in Weight (maximum) 27.22 kg 60 lb Weight (no drives installed) 20.41 kg 47.
Specifications Hot-Plug Power Supply Table 5-2 Hot-Plug Power Supply Specifications Item Description Input voltage specifications Rated input voltage 100 VAC to 240 VAC Rated input line 180 VAC to 264 VAC (90 VAC to 132 VAC) Rated input frequency 50 Hz to 60 Hz Rated input power 600 W Rated input current 6 A (110 V) to 3 A (220 V) Output Power Steady state power 400 W Maximum peak power 400 W Dielectric voltage withstand Input to output 2,000 VAC/minute Input to ground 2,000 VAC/minute
5-4 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide 1.44-MB Diskette Drive Table 5-4 1.44-MB Diskette Drive Item Description Size 12.7 mm (0.5 in) high, 96 mm (3.8 in) wide, 130 mm (5.1 in) deep LEDs (front panel) Green = On Read/write capacity per diskette High density 1.
Specifications CD-ROM Drive Table 5-5 CD-ROM Drive Specifications Item Description Applicable disk CD-ROM (modes 1 and 2); mixed mode (audio and data combined); CD-DA; Photo CD (single/multiple-session), CD-XA ready; CDi ready Capacity 550 MB (mode 1, 12 cm) 640 MB (mode 2, 12 cm) Block size 2368, 2352 bytes (mode 0) 2352, 2340, 2336, 2048 bytes (mode 1) 2352, 2340, 2336, 2048 bytes (mode 2) Dimensions Height 12.7 mm (0.50 in) Depth 123.08 mm (5.20 in) Width 132.08 mm (5.20 in) Weight 0.
5-6 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide Wide Ultra3 SCSI Hard Drives Table 5-6 Wide Ultra3 SCSI Hard Drive Specifications Item 9-GB SCSI Drive 18-GB SCSI Drive 36-GB SCSI Drive 72-GB SCSI Drive Capacity 9100.0 MB 18,209.8 MB 36,419.6 MB 72,839.2 MB Height One-third, 1.0 in One-third, 1.0 in One-third, 1.0 in One-third, 1.0 in Size 3.5 in 3.5 in 3.5 in 3.
Index A B AC power connected LED 4-8 access panel airflow concerns 2-3, 2-14 installing 2-15 part number 1-2 removing 2-14 replacing 2-15 spare part number 1-2 ADU See Array Diagnostics Utility (ADU) air baffle airflow 2-17 installing 2-17 part number 1-4 removing 2-17 replacing 2-17 spare part number 1-4 airflow access panel 2-3, 2-14 air baffle 2-17 expansion slot covers 2-35 alignment keys 2-54 array controllers PCI, cabling 2-63 Smart Array 5i Controller connector 4-3 installing 2-50 part number 1-4
2 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide power button/LED See power button/LED board system See system board bootblock flash jumper 4-21 brackets front fan See front fan bracket PCI shipping See PCI shipping bracket rear fan See rear fan bracket buttons ejection 2-9, 2-25, 2-29 hard drive blank release 2-8 hard drive release 2-7 PCI Hot Plug 2-21 Power On/Standby 2-5 tape drive release 2-10 C cable management arm, part number 1-4 cables and cabling CD MultiBay See CD Mult
Index Compaq Insight Manager XE access 3-2 description 3-2 Compaq Integration Maintenance Utility 3-3 Compaq Management CD 3-3 Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide 2-44, 3-2 Compaq Servers Troubleshooting Guide 3-2 Compaq SmartStart for Servers CD 2-1, 3-3 Compaq SmartStart for Servers software access 3-3 description 3-3 Compaq Survey Utility access 3-3 description 3-3 components mechanical 1-2 system 1-3 configuration lock, setting 4-20 configuring battery with RBSU 2-51
4 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide power button/LED cable 2-43, 2-59 power cables 2-41 power cords 2-3, 2-5 power supply signal cable 2-41 Remote Insight Lights-Out Edition interface cable 2-62 SCSI backplane cabling 2-31 SCSI cable, long 2-63 SCSI cable, short 2-57 SCSI power cable 2-41 system board cables 2-53 system cables 2-60 system power cable 2-41 diskette boot, enabling 4-20 Diskette Builder utility See SmartStart Diskette Builder utility diskette drive insta
Index removing 2-24 replacing 2-24 screws 2-24 spare part number 1-2 front fan bracket installing 2-30 part number 1-3 removing 2-30 replacing 2-30 spare part number 1-3 front panel thumbscrews 2-4 front unit identification LED switch 2-5 G grounding guidelines 2-1 guidelines See also requirements grounding 2-1 hot-plug procedures 2-6 local occupational and health safety 2-2 guides See also reference material Compaq ProLiant DL380 Generation 2 Server Setup and Installation Guide 2-44, 3-2 Compaq Servers T
6 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide replacing 2-12 spare part number 1-3 specifications 5-3 hot-plug SCSI hard drives See SCSI hard drives hot-plug tape drive See universal hot-plug tape drive humidity, relative non-operating 5-2 operating 5-2 I icons symbols in text vii symbols on equipment 2-2 IDs, SCSI 2-7 IML See Integrated Management Log (IML) input requirements input current, rated 5-2 input frequency, rated 5-2 input power, rated 5-2 input voltage, rated 5-2 i
Index K keyboard connector 4-2 kits country part number 1-5 spare part number 1-5 hardware contents 1-5 spare part number 1-5 miscellaneous cable contents 1-4 spare part number 1-4 plastics contents 1-5 spare part number 1-5 rack-mounting hardware contents 1-4 spare part number 1-4 return, spare part number 1-5 SCSI cable contents 1-4 spare part number 1-4 signal cable contents 1-4 spare part number 1-4 Telco rack-mounting option part number 1-5 spare part number 1-5 third-party rack-mounting option part n
8 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide mechanical components 1-2 memory See also DIMMs configuration 2-44 installing 2-44 removing 2-44 replacing 2-44 miscellaneous cable kit contents 1-4 spare part number 1-4 mouse connector 4-2 N NICs connectors 4-2 LEDs activity 4-10 activity/link 4-5 link 4-10 NMI See non-maskable interrupt (NMI) switch non-maskable interrupt (NMI) switch defined 4-19 location 4-18 O operating temperature 5-2 output maximum peak power 5-3 overtempe
Index miscellaneous cable kit 1-4 PCI expansion board ejector/divider 1-5 PCI riser cage 1-3 plastics kit 1-5 power button/LED board 1-4 power converter module 1-4 power supplies, hot-plug 1-3 power supply blank 1-2 PPMs 1-4 processors 1-3 rack-mounting hardware kit 1-4 rear fan bracket 1-3 return kit 1-5 SCSI backplane 1-4 SCSI cable kit 1-4 signal cable kit 1-4 Smart Array 5i Controller 1-4 system board 1-4 tape drive blank 1-2 Telco rack-mounting option kit 1-5 third-party rack-mounting option kit 1-5 p
10 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide power supply signal 2-41 SCSI power 2-41 system power 2-41 power connector 4-2 power converter module installing 2-42 LED 4-14 part number 1-4 removing 2-41 replacing 2-42 spare part number 1-4 thumbscrew 2-42 power cords connecting 2-12 disconnecting 2-5 warning 2-3 power input requirements rated input current 5-2 rated input frequency 5-2 rated input power 5-2 rated input voltage 5-2 power LEDs front panel 4-5 PCI Hot Plug 4-9 po
Index rated input power 5-2 rated input voltage 5-2 rated steady-state power 5-2 RBSU See ROM-Based Setup Utility rear fan bracket installing 2-56 part number 1-3 removing 2-56 replacing 2-56 spare part number 1-3 rear unit identification LED switch 2-6, 4-11 reconfiguring BIOS settings 2-51 reference material viii.
12 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide fans, hot-plug 2-16 front bezel 2-24 front fan bracket 2-30 hard drive blank 2-8 hard drives 2-7 heatsink-retaining clips 2-48 heatsinks 2-48 hot-plug fans 2-16 hot-plug power supplies 2-12 LED/CD-ROM drive system cable 2-60 memory 2-44 PCI expansion board ejector/divider 2-36 PCI Hot Plug backplane cable 2-61 PCI lightpipe 2-40 PCI lightpipe cover 2-40 PCI riser cage 2-33 PCI riser cage door latch 2-20 PCI shipping bracket 2-18 PC
Index populating bays 2-7, 2-8 removing 2-7 replacing 2-7 SCSI IDs 2-7 specifications 5-6 SCSI IDs 2-7 SCSI interlock disable switch default settings 4-19 defined 4-19 location 4-18 SCSI ports 4-3 SCSI power cable disconnecting 2-41 location 2-41 SCSI power connector 2-41 serial connector 4-2 server dimensions 5-2 specifications 5-2 warnings and cautions 2-3 weight 5-2 server access panel See access panel server rail-release latches pressing 2-4 warning 2-4 Server Setup and Management pack 3-3 shipping bra
14 Compaq ProLiant DL380 Generation 2 Server Maintenance and Service Guide specifications CD-ROM drive 5-5 DIMMs 5-3 diskette drive 5-4 hot-plug power supplies 5-3 power supplies, hot-plug 5-3 SCSI hard drives 5-6 server 5-2 standard rack-mounting hardware kit 1-4 steady-state power, rated 5-2 support diskettes 3-4.
Index expansion slot 1 2-34, 2-35 front panel 2-4 PCI riser cage 2-32 power converter module 2-42 SCSI backplane 2-31 system board 2-30, 2-54 tools, recommended 2-1 Torx T-15 screwdriver 2-24, 2-28, 2-56 Torx T-15 screws CD ejector assembly 2-29 CD ejector lever 2-28 front bezel 2-24 rear fan bracket 2-56 troubleshooting front panel LEDs 4-5 hot-plug fan LEDs 4-13 hot-plug power supply LEDs 4-12 internal health LED status combinations 4-16 PCI Hot Plug LEDs 4-9 PCI riser cage LEDs 4-8 power converter modul
