QuickSpecs

HP Services
When business needs change over time, you may have
different requirements for your SAN. HP Services provides
a range of services to suit your IT environment and its life
cycle, including design, integration, data migration and
support.
HP Care Pack Services
HP offers support for the hardware and software
components of your SAN solution with a full range
of Care Packs. These easy-to-buy, easy-to-use support
packages can:
• Save you time by speeding up the installation process
of your solution
• Extend your standard warranty to protect your
investments for longer
• Enhance your service level (e.g., from next-business-day
response to 6-hour call-to-repair)
• Provide phone assistance and license updates on your
software components
• Improve the availability of your HP products
• Reduce costly downtime and improve employee
productivity
Mission Critical Services
The following offerings combine reactive technical
assistance with proactive account services for selected
distributions of Windows and Linux, storage and/or storage
area networks:
• HP Proactive Essentials (PE) Service is an entry-level,
mission critical package that increases system
performance, expedites problem resolution and
decreases downtime due to software defects
• HP Proactive 24 and HP Critical Services are the
high-end, mission critical package for demanding
support requirements, where data loss or downtime
would put your business at risk
Advanced services
HP Services also offers a range of advanced services that
can assist you in the design, integration and maintenance
of your storage environment and SAN infrastructure:
SAN Solution Service
This encompasses all the activities required for fast,
efficient and successful implementation of your SAN
infrastructure devices, with reduced disruption to your
operations. We help you get peace of mind and a rapid
return on your SAN investment, as well as offering
assistance in critical areas such as SAN management,
data protection and recovery.
High Availability Assessment Service for SANs
If you are employing high-availability technology on
HP storage subsystems and the interconnecting SAN
infrastructure, this assessment service offers you
customized technical and operational guidance.
For more information, contact your HP sales representative
or visit: www.hp.com/go/storageservices
For more information
Learn more about Ultimate Business Protection at:
www.hp.com/go/ubp
To learn more about HP Storage Servers visit:
www.hp.com/go/nas
For more information on SAN infrastructure visit:
www.hp.com/go/myfirstsan
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Part 4:
Complete your knowledge