User guide

Questions and Answers
Q. I want to connect a Compaq ProLiant Storage System/U or
StorageWorks Enclosure Models 4214R and 4214T to my server.
Can I also connect the internal hard drives in my server to the
Smart Array 431 Controller?
A. No. If you connect one ProLiant Storage System or StorageWorks
Enclosure Models 4214R/4214T to your server you cannot connect any
internal hard drives in your server to your Smart Array 431 Controller
because the SCSI port will be used externally. You can add an
additional Smart Array 431 Controller to your server to control any
internal drives.
Q. How do I use the System ROMPaq?
A.
You should use System ROMPaq to upgrade the firmware in your
server to the latest revisions prior to installing a Smart Array 431
Controller in an existing server .
Q. What must I do if I do not understand the POST error message
referring to the Smart Array 431 Controller?
A. First, copy down the POST error message for later reference. See
Appendix G, “POST Error Messages,” for information on each POST
error message. If you still do not know what to do, run the Array
Diagnostic Utility.
Q. Can I use third-party (not Compaq) drives on the Smart Array 431
Controller?
A. Although you can use third-party drives, experience in Compaq testing
laboratories reveals that you might have problems such as time-outs,
data corruption, and so on.
Q. Can I get Pre-Failure Warranty with third party drives?
A. No. Compaq can support only Pre-failure Warranty through its own
tested, integrated Storage solutions, and the Compaq Insight Manager
utility. Further, third-party drives are not supported in Compaq servers
or Compaq external storage enclosures.