HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Maintenance and Service Guide SUMMARY This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.
© Copyright 2012 Hewlett-Packard Development Company, L.P. ATI and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Pentium, and Core are trademarks of Intel corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 4 Finding your hardware and software information ......................................................................... 4 Locating hardware .................................................................................................
Equipment guidelines ................................................................. 27 Component replacement procedures ........................................................................................ 28 Serial number ......................................................................................................... 28 Computer feet ......................................................................................................... 29 Battery ...........................................
Creating recovery media .......................................................................................... 73 Restore and recovery .............................................................................................................. 74 Using Windows Refresh for quick and easy recovery ................................................... 76 Remove everything and reinstall Windows ................................................................. 76 Recovering using HP Recovery Manager ........
viii
1 Product description Category Description AMD UMA HP Pavilion G6 Notebook PC √ AMD C60 1.333 GHz/1.0 GHz, 1 MB L2 cache, 10666 MHz), Dual 9W √ AMD E300 (1.3 GHz, 1 MB L2 cache, 10666 MHz), Dual 18 W √ Chipset AMD A50M FCH √ Graphics AMD Radeon HD 6290 √ AMD Radeon HD 6310 √ 39.6-cm (15.
Category Description AMD UMA Integrated wireless local area network (WLAN) options by way of wireless module and 1wireless antennas built into display assembly √ Supports the following WLAN formats: (802.
Category Description AMD UMA Optical drive √ WLAN cards √ 3
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, click Device Manager. A list displays all the devices installed in your computer.
Component Description (4) Power connector Connects an AC adapter. (5) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Left side Component Description (1) External monitor port Connects an external VGA monitor or projector. (2) Vents (2) Enable airflow to cool internal components.
Component (6) Description Audio-out (headphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. WARNING! To reduce the risk of personal injury, adjust the volume before using headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. NOTE: When a device is connected to a headphone jack, the computer speakers are disabled.
Display Component Description (1) WLAN antennas (1)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Internal microphone (1) Records sound. (3) Webcam Records video, captures still photographs, and allows video conferences and online chat by means of streaming video. To use the webcam, from the Start screen type, c, and then select CyberLink YouCam from the list of apps. (4) Webcam light On: The webcam is in use.
Top TouchPad Component (1) Description TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on . (2) TouchPad on/off button Turns the TouchPad on or off. (3) Left TouchPad button Functions like the left button on an external mouse. (4) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: (5) 8 Right TouchPad button Chapter 2 External component identification The TouchPad also supports Edge-swipe gestures.
Lights Component (1) Description TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. (2) Caps lock light White: Caps lock is on, which switches the keys to all capital letters. (3) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation.
Button Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep (disabled by default). ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding the power button will result in the loss of unsaved information.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) Windows logo key Displays the Windows Start menu. (3) Windows applications key Displays a shortcut menu for items beneath the cursor. (4) Action keys Execute frequently used system functions.
Bottom Component Description (1) Battery bay Holds the battery. (2) Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. 12 (3) Battery release latch Releases the battery from the battery bay. (4) Wireless compartment, memory module compartment, solid-state drive (SSD)/hard drive bay.
3 Illustrated parts catalog Serial number location When ordering parts or requesting information, provide the computer serial number and model number located in the battery bay of the computer. Component Description (1) Product name The name affixed to the front of the computer. (2) Serial number (s/n) An alphanumeric identifier that is unique to each product. (3) Product number (p/n) This number provides specific information about the product’s hardware components.
Computer major components 14 Chapter 3 Illustrated parts catalog
Item Description Spare part number (1) 39.6-cm (15.6-in) HD, LED, BrightView (1366 x 768) display assembly: NOTE: For more information on the display assembly internal component spare part information, see Display assembly components on page 17.
Item Description (18) Hard drive Spare part number Supports the following 9.5 mm / 7.0 mm, 6.35 cm (2.5 in) SATA hard drives: (19) ● 320 GB, 7200 rpm 634862-001 ● Hard Drive Hardware Kit (not illustrated, includes bracket and screws). 640878-001 Optical drive (select models only) (includes optical drive bezel and bracket) DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive (20) Battery 6-cell Li-lon, 2.
Display assembly components Item Description (1) Display bezel Spare part number ● Black 639509-001 ● For use in Compaq computer models 701766-001 ● For use in HP computer models 701882-001 (2) Webcam module (high definition) 708150-001 (3) 39.6-cm (15.
Item Description Spare part number 701878-001 (8) 18 Display back cover (includes logo): ● For use in charcoal grey computer models 639501-001 ● For use in Pacific blue Compaq computer models 701880-001 ● For use in black HP computer models 701879-001 Display Screw Kit (not illustrated) 640881-001 Display Rubber Kit (not illustrated, includes display bumper strips) 640882-001 Chapter 3 Illustrated parts catalog
Mass storage devices Item Description (1) Hard drive Spare part number Supports the following 9.5 mm, 6.3 cm (2.5 in) SATA hard drives: ● 320 GB, 7200 rpm 634862-001 Hard Drive Hardware Kit (not illustrated, includes bracket and screws) (2) 640878-001 Optical drive (select models only), (12.
Miscellaneous parts Description Spare part number AC adapters ● 20 65 W AC adapter 609939-001 Power cord, AC, 3 wire, black, 1.83-m 490371-001 Thermal pads kit 634366-001 Screw kit 640879-001 ● Phillips 2.0 x 2.0 (pan head) screw ● Phillips 3.0 x 1.5 screw ● Phillips 3.0 x 2.0 screw ● Phillips 3.0 x 3.0 screw ● Phillips 4.0 x 2.0 (captive) screw ● Phillips 6.0 x 2.5 screw ● Phillips 10.0 x 2.
Sequential part number listing Spare part number Description 449137-001 RTC battery (includes mounting adhesive) 490371-001 Power cord, AC, 3 wire, black, 1.83-m 593553-001 Battery, 6-cell, 2.20 Ah, 47 Wh 609939-001 65 W AC adapter 634366-001 Thermal pads kit 634862-001 320 GB, 7200 rpm, 7.0 mm, 6.35 cm (2.
22 Spare part number Description 657145-001 Fan/heat sink assembly (includes replacement thermal material) for use in AMD A50M UMA computer models 660833-001 DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive 691415-001 WLAN 802.
4 Removal and replacement procedures Preliminary replacement requirements Tools required The following tools are needed to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations Before disassembly or assembly procedures, review and adhere to all service considerations.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 78 screws, in 8 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Serial number The serial number label, located in the battery bay of the computer, provides important information that you may need when contacting technical support.
Computer feet Description Spare part number Rubber Feet Kit 639572-001 The computer feet are adhesive-backed rubber pads. The feet attach to the base enclosure in the locations illustrated below.
Battery Description Spare part number 6 cell, 2.20 Ah, 47 Wh 593553-001 Before disassembling the computer: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer.
Service door Description Spare part number Plastics Kit (contains only the service door) 640889-001 Before removing the service door, remove the battery (see Battery on page 30). 1. Position the computer upside down, with the front toward you. 2. Loosen the two Phillips 4.0 x 2.0 captive screws (1) that secure the service door to the computer. 3. Remove the service door (2). Reverse this procedure to install the service door.
Hard drive NOTE: The hard drive spare part kit includes a hard drive bracket and hard drive connector. The hard drive bracket and hard drive connector, as well as the hard drive bracket screws, are also available in the Hard Drive Hardware Kit. Description Spare part number Supports the following 9.5 mm / 7.0 mm, 6.35 cm (2.
4. Pull the bracket (2) straight up to remove it from the hard drive. 5. To replace the hard drive adapter, remove the Phillips pan head 2.0 x 2.0 screw (1), and then disconnect the adapter from the system board at the outside edge (2). 6. Then lift the adapter out at a 45-degree angle (3). Reverse this procedure to install the hard drive.
Optical drive NOTE: The optical drive spare part kit includes an optical drive bezel and optical drive bracket. Description Spare part number DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive 660833-001 Before removing the optical drive: 1. Battery (see Battery on page 30) 2. Service door (see Service door on page 31) Remove the optical drive: 34 1. Remove the Phillips 6.0 x 2.5 screw (1) that secures the optical drive to the computer. 2.
6. Remove the optical drive bracket (2). Reverse the above procedure to reassemble and install the optical drive.
WLAN module Description Spare part number Ralink RT5390R 802.11 b/g/n 1×1 WiFi 691415-001 Before removing the WLAN module, remove the following components: 1. Battery (see Battery on page 30) 2. Service door (see Service door on page 31) Remove the WLAN module: 1. Disconnect the main antenna cable (1) and the auxiliary antenna cable (2) from the wireless module. 2. Remove the two Phillips 3.0 x 2.0 screws (3) that secure the WLAN module to the computer.
Memory module Description Spare part number 4 GB PC3 12800 16000 MHz shared 641369-001 2 GB PC3 12800 16000 MHz shared 652972-001 Before removing the memory module, remove the following components: 1. Battery (see Battery on page 30) 2. Service door (see Service door on page 31) Remove the memory module: 1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The edge of the module opposite the slot rises away from the computer.) 2.
RTC battery Description Spare part number RTC battery (includes mounting adhesive) 449137-001 Before removing the RTC battery, remove the following components: 1. Battery (see Battery on page 30) 2. Service door (see Service door on page 31) Remove the RTC battery: 1. Use a sharp, nonconductive tool to release the clip (1) that secures the battery to the system board. 2. Lift the battery (2) out of the computer. Reverse this procedure to install the RTC battery.
Keyboard Description Spare part number For use in the United States, Black 698694-001 For use in French Canada, Black 698694-DB1 Before removing the keyboard, remove the following components: 1. Battery (see Battery on page 30) 2. Service door (see Service door on page 31) Remove the keyboard: 1. Remove the Phillips 4.0 x 2.5 screw (1) in the WLAN module bay that secures the keyboard to the computer. 2.
7. Remove the keyboard (3). Reverse this procedure to install the keyboard.
Top cover Description Spare part number For use in charcoal grey computer models 639532-001 For use in Pacific blue Compaq computer models 701884-001 For use in black HP computer models 701883-001 Before removing the top cover, remove the following components: 1. Battery (see Battery on page 30) 2. Service door (see Service door on page 31) 3. Hard drive (see Hard drive on page 32). 4. Optical drive (see Optical drive on page 34). 5. WLAN module (see WLAN module on page 36). 6.
3. Remove the 6 Phillips 4.0 x 2.5 screws that secure the top cover to the computer. 4. Close the computer and turn it upside down, with the front toward you. 5. Remove the three Phillips 3.0 x 2.0 screws in the battery bay, two Phillips 3.0 x 2.0 screws in the optical drive bay, and ten Phillips 6.0 x 2.5 on the base enclosure. NOTE: The four screws along the front edge also serve to secure the speakers inside the base enclosure.
6. Lift the rear edge of the top cover (1) until the top cover disengages from the base enclosure. Remove the top cover (2). NOTE: The TouchPad is glued to the top cover and is included with the top cover spare part. Reverse this procedure to install the top cover.
Power button board Description Spare part number Power button board 640884-001 Before removing the power button board, remove the following components: 1. Battery (see Battery on page 30) 2. Service door (see Service door on page 31) 3. Hard drive (see Hard drive on page 32) 4. Optical drive (see Optical drive on page 34) 5. WLAN module (see WLAN module on page 36). 6. Memory module (see Memory module on page 37) 7. Keyboard (see Keyboard on page 39) 8.
Speaker assembly Description Spare part number Speaker assembly (includes cable) 639573-001 Before removing the speaker assembly, remove the following components: 1. Battery (see Battery on page 30) 2. Service door (see Service door on page 31) 3. Hard drive (see Hard drive on page 32) 4. Optical drive (see Optical drive on page 34) 5. Keyboard (see Keyboard on page 39) 6. Top cover (see Top cover on page 41) Remove the speaker assembly: 1.
TouchPad button board Description Spare part number TouchPad button board (includes bracket and cable) 640885-001 Before removing the TouchPad button board, remove the following components: 1. Battery (see Battery on page 30) 2. Service door (see Service door on page 31) 3. Hard drive (see Hard drive on page 32) 4. Optical drive (see Optical drive on page 34) 5. Keyboard (see Keyboard on page 39) 6. Top cover (see Top cover on page 41) Remove the TouchPad button board: 1.
USB board Description Spare part number USB board 640883-001 Before removing the USB board, remove the following components: 1. Battery (see Battery on page 30) 2. Service door (see Service door on page 31) 3. Hard drive (see Hard drive on page 32) 4. Optical drive (see Optical drive on page 34) 5. Keyboard (see Keyboard on page 39) 6. Top cover (see Top cover on page 41) Remove the USB board: 1. Position the computer right-side up, with the right side toward you. 2.
Security cable lock NOTE: The security cable lock is included with the base enclosure, spare part number 701881-001. Before removing the security cable lock, remove the following components: 1. Battery (see Battery on page 30) 2. Service door (see Service door on page 31) 3. Hard drive (see Hard drive on page 32) 4. Optical drive (see Optical drive on page 34) 5. Keyboard (see Keyboard on page 39) 6. Top cover (see Top cover on page 41) Remove the security cable lock: 1.
Power connector Description Spare part number Power connector (includes cable) 640891-001 Before removing the power connector cable, remove the following components: 1. Battery (see Battery on page 30) 2. Service door (see Service door on page 31) 3. Hard drive (see Hard drive on page 32) 4. Optical drive (see Optical drive on page 34) 5. Keyboard (see Keyboard on page 39) 6. Top cover (see Top cover on page 41) Remove the power connector: 1.
Display assembly Description Spare part number 39.6-cm (15.6-in) High Definition (HD), LED BrightView display assembly: ● For use in charcoal grey computer models 639512-001 ● For use in Pacific blue computer models 701769-001 ● For use in black computer models 707798-001 ● LCD rubber kit 640882-001 ● Display hinges 639511-001 ● Display hinge covers 640882-001 Before removing the display assembly, remove the following components: 1. Battery (see Battery on page 30) 2.
6. Lift the display panel (4) straight up to remove it. Reverse this procedure to install the display assembly. 7. To replace any of the display assembly internal components, remove the following screw covers and screws: (1) Two screw covers on the display bezel bottom edge (2) Two Phillips 4.0 x 2.5 screws The display screw covers are included in the Display Rubber Kit, spare part number 640882-001.
8. Flex and lift up on the inside edges of the bezel on the left side (1), the top and bottom (2), and the right side (3) until the bezel disengages from the display back cover. 9. Remove the display bezel (4). Reverse this procedure to install the display bezel. 10. To replace the webcam module, lift the webcam module as far from the display enclosure as the webcam module cable allows.
11. Disconnect the webcam module cable (1) from the webcam module, and then remove the webcam module (2). The webcam module is available using spare part number 708150-001. Reverse this procedure to install the webcam module. 12. To replace the display hinge covers, remove the three Phillips 4.0 x 2.5 screws (1) that secure the covers to the display enclosure.
13. Remove the display hinge covers (2). The display hinge covers are available using spare part number 640887-001. Reverse this procedure to install the display hinge covers. 14. To replace the display panel, remove five Phillips 4.0 x 2.5 screws (1) that secure the display panel to the display enclosure.
15. Remove the display panel (2) from the display enclosure. The display panel is available using the spare part number 641663-001. Reverse this procedure to install the display panel. 16. To replace the display hinges, remove the two Phillips PM 3.0 x 2.0 screws (1) that secure each hinge to the display panel. 17. Remove the display hinges (2) from the display panel. The display hinges are available using spare part number 639511-001. Reverse this procedure to install the display hinges. 18.
19. Lift up to remove the antenna transceivers (2). The wireless antenna transceivers and cable are available using spare part number 639499-001 or 701878-001. Reverse this procedure to install the display wireless antenna transceivers. 20. To remove the display cable from the display panel, lift the tape (1), and disconnect the cable (2). Then, gently peel the cable away from the display panel (3). Reverse this procedure to install the display panel.
System board NOTE: The system board spare part kit includes UMA or discrete graphics subsystem memory and replacement thermal material.
3. Move the optical drive connector board (2) to the right, and then lift it up to disconnect it from the system board. Reverse this procedure to install the optical drive connector board. 4. Remove the three Phillips 3.0 x 2.0 screws (1) that secure the system board to the computer. 5. Lift the system board (2) from the right edge and pull it away from the base enclosure at an angle. For AMD computer models, see the following image.
Reverse the disassembly procedure to install the system board.
Fan/heat sink assembly NOTE: The fan/heat sink assembly includes replacement thermal material. Description Spare part number For use in AMD A50M UMA computer models 657145-001 Thermal material 634366-001 Before removing the fan/heat sink assembly, remove the following components: 1. Battery (see Battery on page 30) 2. Service door (see Service door on page 31) 3. Hard drive (see Hard drive on page 32) 4. Optical drive (see Optical drive on page 34) 5.
5. Remove the fan/heat sink assembly by lifting it straight up. NOTE: Steps 6 through 10 apply only to computer models equipped with AMD processors. 6. Turn the system board right-side up, with the front toward you. 7. Disconnect the fan cable from the system board (1). 8. Remove the Phillips 3.0 x 2.0 screw (2) that secures the fan/heat sink assembly to the system board.
10. Remove the fan/heat sink assembly (4) by lifting straight up. Each time the fan/heat sink assembly is removed, the thermal material must be thoroughly cleaned from the system board at locations (1) and (2), from the fan/heat sink assembly at locations (3) and (5), and from the processor (4). Thermal pads and thermal paste must be installed on all surfaces before the fan/heat sink assembly is reinstalled.
Component replacement procedures 63
5 Specifications Computer specifications Dimensions Depth 24.5 cm (9.6 in) Width 37.4 cm (14.7 in) Height (front to rear) 3.1 to 3.6 cm (1.2 to 1.4 in) Weight (lowest weight configuration) < 2.5 kg (5.5 lbs) Input power Operating voltage 18.5 V dc @ 3.5 A - 65W Operating current 3.
39.6-cm (15.6-in) display specifications Dimensions Height 21.0 cm (8.27 in) Width 35.9 cm (14.1 in) Diagonal 39.6 cm (15.6) Number of colors Up to 16.8 million Contrast ratio 300:1 (typical) Brightness 200 cd/m2 (typical) Pixel resolution Pitch 0.259 × 0.259 mm Format 1280 × 800; HD: 1366 × 768 Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 4.0 W Viewing angle ±40° horizontal, +120/-40° vertical (typical) 39.6-cm (15.
Hard drive specifications 320 GB* Dimensions Height 9.5 mm / 7 mm Width 70 mm Weight 101 g Interface type SATA Transfer rate 100 MB/sec Security ATA security Seek times (typical read, including setting) Single track 1.5 ms Average 12.0 ms Maximum 22.0 ms Logical blocks 625,142,448 Disc rotational speed 7200 rpm Operating temperature 5°C to 55°C (41°F to 131°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications Applicable disc Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (PhotoCD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Write CD-R and CD-RW, DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM Random access time DVD < 230 ms CD < 175 ms Cache buffer 2 MB Data transfer rate 24X CD-ROM
68 Chapter 5 Specifications
6 Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
To start System Diagnostics: 1. Turn on or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc.
7 Backing up, restoring, and recovering Your computer includes tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
See Creating recovery media on page 73 2. As you add hardware and software programs, create system restore points. A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time. A system restore point contains information that Windows uses, such as registry settings.
● The creation process can take up to an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned. To create recovery media: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2.
● If you want to recover the computer's original factory partitioning and content, you can choose the System Recovery option from the Recovery media. For more information, see Recovering using HP Recovery Manager on page 77. ● If you have replaced the hard drive, you can use the Factory Reset option of Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page 77.
Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state.
To start HP Recovery Manager from the recovery partition: 1. Press f11 while the computer boots. – or – Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. Using recovery media to recover You can use recovery media to recover the original system. This method can be used if your system does not have an recovery partition or if the hard drive is not working properly. 1.
Follow these steps to remove the recovery partition: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and follow the on-screen instructions to continue.
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 So
82 Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor.
9 Recycling When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at www.hp.com/recycle.
Index A AC adapter, spare part numbers 20 action keys identifying 11 antenna removal 55 spare part number 17 audio, product description 1 audio-in (microphone) jack 5 audio-out (headphone) jacks 6 B back up personal files 73 backups 72 base enclosure, spare part number 15 battery removal 30 spare part numbers 16, 30 battery bay 12 battery release latch 12 bezel spare part number 17, 52 BIOS determining version 69 downloading an update 70 updating 69 Blu-ray Disc ROM and DVD±R/RW SuperMulti Double-Layer Driv
spare part numbers 16, 19, 32 specifications 66 hard drive bay, identifying 12 Hard Drive Hardware Kit, spare part number 19 HP Recovery Manager 77 correcting boot problems 78 starting 78 HP Recovery media creating 73 recovery 78 HP Recovery partition 78 recovery 77 removing 78 M mass storage devices, spare part numbers 19 memory module product description 1 removal 37 spare part numbers 15, 37 memory module compartment, identifying 12 minimized image creating 77 minimized image recovery 77 I integrated w
recovery media creating 73 creating using HP Recovery Manager 74 recovery partition 77 removing 78 recycle computer 74, 76 refresh 76 computer 74 removal/replacement preliminaries 23 procedures 28 remove everything and reinstall Windows 76 reset computer 74, 76 steps 76 restore Windows File History 74 RJ-45 (network) jack, identifying 5 RTC battery removal 38 spare part number 15, 38 Rubber Feet Kit, spare part number 29 S security cable lock removal 48 spare part number 48 security cable slot, identifying
