Specifications

6 T
ROUBLESHOOTING
P
RESARIO
N
OTEBOOK
M
AINTENANCE AND
S
ERVICE
G
UIDE
1400 S
ERIES
Presario 1400 Series
Models: XL240, XL241, XL242, XL244, XL245, XL246, XL247, XL250, XL340,
XL341, XL342, XL343, XL344, XL345, XL346, XL350, XL352, XL355, and XL356
Compaq Diagnostics
Compaq Diagnostics are installed on the hard drive of the Notebook. Run the Diagnostic utilities
when viewing or testing system information or if devices have been installed or connected. If
Compaq Diagnostics are performed from a diskette, ensure that the diagnostic program is
version 10.11 or later.
Perform the following utilities from the Diagnostics menu:
•
Run Computer Checkup (TEST).
•
View System Information (INSPECT).
•
Prepare Notebook for a Compaq Service Call (RemotePaq)
If a problem is unsolvable, run the following Diagnostics utilities before calling for support:
1. Run Computer Checkup.
2. Save the device list.
3. Save the log of errors to file and print.
4. Run the View System Information (INSPECT) utility.
5. Save and print the information generated by the utility.
6. Have the files and the printed information ready when calling for
support.