! Driver’s License Camera Scanner Installation Guide ! ! !! !! ! !! 1831 Fort Union Blvd, Salt Lake City, Utah 84121 ! 800-347-6439 • 801-943-7277! www.companioncorp.com Copyright ©2013 Evelyn Manufacturing, All Rights Reserved. Distributed under license by COMPanion Corporation. Under the copyright laws, this document may not be copied, in whole or in part without written consent of Evelyn Manufacturing.
System Requirements Windows Minimum Windows XP SP2 (32-bit) 1 GB Free Hard Drive Space, 1 GB RAM, USB 1.1 connection Internet Explorer 8 Recommended Windows 7 or Windows 8 (32 or 64 bit) 20 GB+ Free Hard Drive Space, 2 GB+ RAM, USB 2.0 connection Internet Explorer 10 NOTE: YOU MUST HAVE INTERNET EXPLORER 8 OR GREATER INSTALLED TO USE THE DRIVERS LICENSE SCANNER WITH KEEPNTRACK. THIS SCANNER IS ONLY SUPPORTED ON INTERNET EXPLORER.
Summary of Installation Steps In order to use your scanner with KeepnTrack, you must first properly install the hardware and device drivers before configuring the scanner software: ! 1. Install the scanner on your computer by installing the required software and then plug in the scanner to set up the hardware. ! NOTE: DO NOT PLUG THE SCANNER INTO THE COMPUTER UNLESS PROMPTED BY THE SOFTWARE OR THE INSTALLATION PROCESS IS COMPLETE. ! 2. Configure the KeepnTrack Administration Settings to use a scanner.
Image 3 ! After reviewing the CSSN SDK License Agreement, click I Agree to accept the terms and continue with the installation process (Image 4). ! ! ! Image 4 Next, select a destination directory on your computer where you wish to install the Drivers License Scanner files. COMPanion Corporation recommends installing to the default directory. Once you have selected the installation directory, click Next to continue (Image 5). IG0073.
Image 5 ! Now you will need to select the components you wish to install. The Drivers License scanner requires the following components for use with KeepnTrack: ! 1. Driver License, ID & Passports. 2. Live Update SDK. ! Select these components by placing a check mark in the box provided and then click Next to continue (Image 6). ! ! Image 6 IG0073.
In the next step specify Express Install and click Next to continue (Image 7). Image 7 ! Choose the software to install that matches the type of scanner you have purchased. For this guide we will be selecting the SnapShell Camera driver. After choosing your scanner model click Next to continue (Image 8). ! Image 8 NOTE: THE THREE SCANNER MODELS CURRENTLY SUPPORTED ARE: SCANSHELL 800R, SCANSHELL 800DX, AND SNAPSHELL CAMERA. ! Click Next to begin the installation (Image 9 & Image 10). ! IG0073.
! NOTE: KEEPNTRACK DOES NOT CURRENTLY SUPPORT THE RF READER, ENSURE THIS OPTION IS NOT SELECTED. Image 9 ! Image 10 ! ! When the installation is complete, select Finish (Image 11). IG0073.
Image 11 ! Hardware Set-up Once you have successfully installed the software you you will need to connect your hardware and configure it for use. Begin by connecting the small “D”-shaped end of the USB cable to the SnapShell IDR and then connect the USB cable from your scanner to the computer. The scanner is now installed and ready for use. ! NOTE: DO NOT CONNECT THE PRINTER TO A USB KEYBOARD OR OTHER HUB AS THE POWER SUPPLIED BY THESE DEVICES IS INSUFFICIENT.
! Ensure the option titled ID Scanner is Enabled is selected at this time (Image 12). Image 12 ! You may now log into the KeepnTrack Kiosk to perform Sign In using a valid Driver’s License. After selecting Sign In, verify the scanner is ready as indicated by a green colored light on the front of the scanner. Place an ID in the scanner tray, squarely aligned to the left, and click the SCAN ID button (Image 13). ! Image 13 IG0073.
! NOTE: THE FIRST TIME YOU USE THE SOFTWARE YOU WILL BE PROMPTED TO ENABLE IT. YOU MUST SELECT TO RUN THE ACTIVE X CONTROL FOR YOUR DRIVER’S LICENSE SCANNER TO FUNCTION WITH YOUR BROWSER (IMAGE 14). ! ! Image 14 The Driver’s License Camera Scanner will take a picture of the license and collect the required data.
Image 16 ! ! If you need any further assistance please refer to the troubleshooting steps below or contact COMPanion Technical Support at 1-800-320-5830 or support@keepntrack.com ! ! ! ! ! ! ! ! ! ! IG0073.
Troubleshooting Tips Additional Browser Settings If you are unable to use the Drivers License scanner with KeepnTrack or are unable to run or authorize the plugin or Active X control you may need to make additional adjustments within your browser settings following the steps below. 1. Right-click on Internet Explorer and select Run as Administrator. ! 2. Open Internet Options from the Tools drop-down menu (Image 17). ! ! Image 17 ! Image 18 3.
4. Within the Security tab under Trusted Sites from the previous Internet Options window (Image 17) select Custom Level… This will open the Security Settings Trusted Sites Zone window (Image 19).
Image 20 It may be necessary to visit your browsers Add-Ons management to enable the plugin if you previously disabled or disallowed it (Image 21). Image 21 ! ! ! ! IG0073.
In some cases the browser settings may be configured in such a way that it is impractical to trace them all to identify the individual setting causing difficulty. If you are experiencing errors not mentioned here or if after following the suggested troubleshooting steps you are still experiencing errors you should Reset your browser settings to factory defaults.
