User's Manual

182
Troubleshooting
The following referring to specific problems:
Question Answer
My phone was
stolen. To whom
should I report
this?
Report a stolen phone to the
police and to your service
provider.
I forgot my
password
See “Changing Your Unlock
Code” on page 66.
I pressed the
End/Power key,
but nothing
happened.
To either turn your phone
On or
Off , you must Press and Hold
the End/Power Key for a couple
of seconds. If your phone will
still not turn
On when you do
this, then check to see if your
phone’s battery is charged.
The Display
says
Insert SIM
card or Check
SIM Card
even
though I have
inserted my
SIM card in the
phone.
The SIM card may be incorrectly
inserted. Check the SIM card to
make sure that it is inserted
properly.
The display
says
SIM
Blocked
. How
do I unblock my
SIM card?
Call your service provider to
obtain the PIN unblocking code.